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    faqs

    travel insurance faqs


    I've downloaded a manual claim form - do I have to complete the medical certificate on the back of the claim form ?

    Am I covered if I work overseas ?

    Can my pre-existing medical condition be covered?

    Do you cover my luggage?

    How am I assured of a fair decision when I make a claim?

    How do I make a travel insurance claim?

    How do I work out which international 'destination' to select under Comprehensive Cover?

    How does "Specified Personal Belongings Cover" work?

    I am currently overseas and have no insurance – can I still take out your policy ?

    I might have a ‘pre-existing medical condition' – how do I tell?

    I'm a little confused.  The claim form asks for a "Certificate Number" and "Policy Number". What is the difference?

    If I return home earlier than planned, can I get a partial refund on my insurance ?

    Is there any excess on my policy ?

    Is your insurance available to people over the age of 81 ?

    What Credit Cards do you support ?

    What happens after I fill out the online application and give you my payment details ?

    What happens if I get sick whilst overseas?

    What happens if I'm injured overseas and have to be evacuated back to Australia?

    What if it's an emergency?

    What kind of documentation is required to process my claim?

    Why do your travel insurance policies not cover medical expenses within Australia?