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important information about the 30-day mechanical guarantee

The 30-day member guarantee is subject to the following conditions:

• This guarantee is only available to current RACV members.
• The member must contact the RACV Motoring AdvisoryLine on (03) 9790 2190 prior to having any work carried out.
• Repairs must be authorised by RACV prior to work being undertaken.
• All repairs are to be conducted at an approved RACV Service Centre.
• The member must have the vehicle repaired within 30-days of RACV approving the repairs.
• The member must pay the RACV Service Centre for the full cost of repairs and submit the statement of work and paid invoice to RACV Vehicle Inspections, 550 Princes Highway, Noble Park North, Victoria, 3174. RACV upon checking the statement of work and invoice, will reimburse the member for the cost of repair up to the value of $250 for pre-purchase inspections and $500 for comprehensive inspections.
• The mechanical fault must occur within 30-days from the date of the inspection (“the guarantee period”).
• All claims under the guarantee must be notified to the RACV Motoring AdvisoryLine within seven days of the expiry of the guarantee period. Claims notified more than seven days after the expiry date of the guarantee period will not be accepted.
• The member can make multiple claims under the guarantee up to the limit of the member guarantee ($250 for pre-purchase inspections and $500 for comprehensive inspections).
• The guarantee excludes any items repaired after the inspection; consumables (such as engine oil, coolant, brake fluid, tyres and batteries); pre-existing faults identified as O, E, I, or W in the inspection report; any item covered under a valid dealer statutory warranty; and any non-mechanical items including body work.