Roadside assistance

With RACV Extra Care, you will also have access to other Membership benefits including:

• Access to Show Your Card & Save member benefit program.
• Travel and tourism information, advice and booking services.
• Access to a wide range of RACV products and services ranging from batteries to vehicle inspections and RACV home security systems.
• Eleven issues each year of RACV's RoyalAuto magazine.
• Free technical advice and new car test reports.

If we cannot get your vehicle going, we will arrange for it to be towed to a repairer. This includes:

• In Metropolitan Areas, the first 30km in any direction, from the point of breakdown is free of charge
•  In Country Areas, the first 30km in any direction, from the point of breakdown is free of charge, or back to the attending service centre.

When a trailer or caravan is being towed by your vehicle breaks down, RACV will assist with repairs such as a wheel changing and the servicing of external lighting. Where we are unable to fix your trailer RACV will provide in Metropolitan Areas, the first 30km in any direction, from the point of breakdown is free of charge or in the country the first 30km in any direction, from the point of breakdown is free of charge, or back to the attending Service Centre.

If you are under 100 km from home where Mechanical Breakdown occurs and your Vehicle, caravan or Trailer is Disabled and has been towed to claim a combination of  benefits up to $180 (in total per incident) until the End of the Incident.

If you are more than 100 km from home and where Mechanical Breakdown occurs and your Vehicle, caravan or Trailer is Disabled and has been towed to a Place of Repair, you may claim a combination of the following benefits up to $1,400 (in total per incident). Where the Vehicle, caravan or Trailer is unable to be repaired within 3 business days at the Place of Repair to which it has been towed, RACV may attempt to find or offer an alternative Place of Repair. If repairs still cannot be effected within three business days you have the option of having your Vehicle transported to a destination of your choice within Australia. The benefits listed above will apply until the End of the Incident.

Should you be on a longer journey and your vehicle breaks down or is involved in an accident, RACV will contribute up to $1,400 (in total per incident) towards a pool of benefits to assist you while your car is being repaired.  These include any combination of the following:

• Accommodation
• Rental vehicle
• Taxi fares (up to a limit of 3 trips of $60 each)
• Alternative transportation 
  

If you are out on the road and not too far from home, we will assist you if your nominated vehicle becomes disabled and requires a tow.  RACV Extra Care entitles you to a pool of benefits up to the value of $180 (in total per incident) which includes any combination of the following:

• Alternative transportation
• Taxi fares (up to a limit of 3 trips of $60 each)
• Courier/s

We also provide you extra assistance at the time of breakdown, with up to $220 (per incident) in any combination of  locksmith services, trailer hire or special towing equipment.

When your vehicle  runs out of fuel, RACV will supply up to 5 litres of fuel (in Victoria) to get your car to the nearest service station.

You get 12 service calls per subscription year.

When you need the added benefits of RACV Extra Care, simply call 1800 333 300. You will be put in contact with a Care Consultant who will make all of the necessary arrangements on your behalf, including:

• Emergency roadside assistance - for when you have a flat tyre, a flat battery, when you require a tow, a tow truck or when you have run out of fuel
• Extended benefits - for assistance in organising benefits if locked your keys in the vehicle or your vehicle will not start, accommodation and  rental vehicle