Roadside assistance

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total care

Family in car protected by RACV Total Care

RACV Total Care is a premium roadside assistance product available in Australia with up to $15,000 worth of benefits available. Whether you are just around the corner from home, or holidaying interstate, you can be assured that RACV will be there to assist you anywhere in Australia, 24 hours a day, every day of the year.

 

For assistance call 1800 333 300 toll free (calls from mobile phones excluded).

 

To purchase RACV Total Care

  • call 13 RACV (13 72 28)
  • visit your nearest RACV Shop or purchase online
Purchase roadside assistance

cost

RACV members now receive Years of Membership Benefits on their premium emergency roadside assistance*. So most members will now pay even less for the peace of mind of having RACV on call 24 hours a day.

Card Colour Discount Price per vehicle p.a.
Blue 0% $214.00
Bronze 5% $203.30
Silver 10% $192.60
Gold 15% $181.90
Gold 50** 20% $171.20
Life** 20% $93.60
  • Normal establishment fee of $54 is waived for current and new members joining Total Care.
  • Two years of Total Care must be purchased if joining on the road at the time of breakdown. However, limited benefits will be provided for the initial incident. 
  • 24-hour waiting period applies after joining or changing a nominated vehicle on Total Care (with the exception of blue cardholders, where the wait period for Extended Benefits is 7 days). 
  • *On existing subscriptions the discount applies from the next renewal after you qualify.
  • **Members who have completed 50 years of continuous RACV membership are eligible to receive free Roadside Care for one vehicle. Gold 50 cardholders choosing to upgrade to Extra Care or Total Care will receive a 20% discount off the difference in price.
  • Click here to compare all RACV Emergency Roadside Assistance Products at a glance.

RACV Total Care entitles members to a wide range of benefits, including^:

 

personal cover for any vehicle you drive

As a RACV member with Total Care your nominated vehicle or motorcycle is covered no matter who is driving the vehicle.  As an added advantage, as a member with Total Care you also have access to Total Care benefits whilst driving any vehicle^ (that is eligible for service), for example you are covered in your partner's vehicle or in your friend's vehicle.

Total Care also provides you with free access to single RACV Bike Assist and RACV Wheelchair and Scooter Care.

medical repatriation

Should you or an immediate family member suffer a medical emergency over 100km from home, we will provide a range of benefits to assist you in getting back home.

fatal injury insurance

RACV will pay $10,000 to the personal legal representative of the member if the member dies as a result of an accident involving the eligible vehicle.

legal advice

RACV will provide general advice in respect of motoring and traffic matters and on one occasion may pay towards a Barrister's/Solicitor's fee for representation in connection with summary offences under the Road Safety Act or Regulations.

extra membership benefits

With RACV Total Care, you will also have access to other Membership benefits including:

  • Access to Show Your Card & Save member benefit program.
  • Travel and tourism information, advice and booking services.
  • Access to a wide range of RACV products and services ranging from batteries to Vehicle Inspections and RACV home security systems
  • 11 issues each year of RACV's RoyalAuto magazine
  • Free technical advice and new car test reports.

 With RACV Total Care you also get single Bike Assist membership benefits.

towing

  • In Metropolitan Areas, the first 100km in any direction, from the point of breakdown is free of charge
  • In Country Areas, the first 100km in any direction, from the point of breakdown is free of charge, or back to the attending Service

breakdown assistance

You get unlimited service calls with Total Care.

When you need RACV Total Care, simply call 1800 333 300. You will be put in contact with a Care Consultant who will make all of the necessary arrangements on your behalf including:

Emergency roadside assistance for when you have a flat tyre, a flat battery, when you have run out of fuel, locked your keys in the vehicle or your vehicle simply won't start.

Extended benefits for assistance in organising benefits such as accommodation and vehicle rental.

Medical transportation benefits should you or any family member travelling with you require hospitalisation.

free fuel

When your vehicle runs out of fuel, RACV will supply up to 5 litres of fuel (in Victoria) to get your car to the nearest service station.

benefits when under 100km from home

Should you be on a shorter journey and your vehicle breaks down, RACV will contribute up to $250 (per incident) towards a pool of benefits to assist you while your car is being repaired.  These include a combination of the following:

  • Taxi fare (up to a limit of 3 trips of $80 each)
  • Alternative transport
  • Courier/s

trailer and caravan assistance

When a trailer or caravan is being towed by your vehicle breaks down, RACV will assist with repairs such as a wheel changing and the servicing of external lighting. Where we are unable to fix your trailer RACV will provide in Metropolitan Areas, the first 100km in any direction, from the point of breakdown is free of charge or in the country the first100km in any direction, from the point of breakdown is free of charge, or back to the attending Service Centre.

If you are under 100 km from home where Mechanical Breakdown occurs and your Vehicle, caravan or Trailer is Disabled and has been towed to claim a combination of  benefits up to $250 (in total per incident) until the End of the Incident.

If you are more than 100 km from home and where Mechanical Breakdown occurs and your Vehicle, caravan or Trailer is Disabled and has been towed to a Place of Repair, you may claim a combination of the following benefits up to $2,400 (in total per incident). Where the Vehicle, caravan or Trailer is unable to be repaired within three business days at the Place of Repair to which it has been
towed, RACV may attempt to find or offer an alternative Place of Repair. If repairs still cannot be effected within three business days you have the option of having your Vehicle transported to a destination of your choice within Australia. The benefits listed above will apply until the End of the Incident. Where the breakdown is solely limited to a caravan or Trailer; alternative transport and taxi benefits are not available. Accommodation benefits are only available if the caravan is being towed by an Eligible Vehicle.

 

personal effects cover

Should you have any personal effects or clothing stolen or damaged as a result of a breakdown or theft affecting a vehicle or trailer, RACV will contribute up to $275 for any one event per subscription year.

RACV Total Care in a box

Total Care in a box - Activation instructions

Congratulations, you have received RACV’s best ever roadside assistance package.

To activate, please complete all fields in the form below.

We will contact you via e-mail to set up your roadside assistance. We will be requesting your date of birth, residential address and vehicle details.

Thank you.

Questions? Please call 13 RACV (13 7228)

 

locksmith, special towing equipment and trailer hire

As part of extended benefits, we also provide you assistance at the time of breakdown, with up to $300 (per incident) for locksmith services and up to $250 (per incident) for trailer hire or special towing equipment.

benefits when over 100km from home

Should you be on a longer journey and your vehicle breaks down, RACV will contribute up to $2,400 (in total per incident) towards a pool of benefits to assist you while your car is being repaired.  These include any combination of the following:

  • Accommodation
  • Rental vehicle
  • Taxi fare (up to a limit of 3 trips of $80 each)
  • Alternative transport

If after mechanical breakdown your vehicle cannot be repaired on site within 3 business days, RACV may attempt to find or offer an alternative Place of Repair. If repairs still cannot be effected within three business days you have the option of having your vehicle transported to a destination of your choice within Australia. The benefits listed above will apply until the end of the incident.

 

^Conditions and monetary limits apply - refer to RACV Terms and Conditions.

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