contact RACV on 13 72 28. Call 13 19 03 for insurance claims.


Claims Assistance - call 13 19 03

To make a claim, call RACV Claims and Assistance Centre on 13 19 03. Overseas callers dial +61 2 8661 7150.

You can call any time - we are here for you 24 hours a day, seven days a week.

You won't have to fill in forms, just call.


Online Claims – click below now


Aussie Assist - call 13 19 03

Aussie Assist is provided free as part of your RACV Insurance.

Home insurance

Over the telephone, our qualified staff can help refer you to tradespeople, help arrange repair estimates and follow up to ensure that your problem has been resolved.

Car, Caravan and Trailer insurance

Aussie Assist can help you with a range of benefits, including emergency and support services, if you are travelling 100km or more from home.  

Boat insurance

Help while traveling, you can use our telephone assistance service for travel advice and directions as well as help in an emergency.

More information about Aussie Assist:

RACV Home Insurance

RACV Car Insurance

RACV Motorcycle Insurance

RACV Caravan or Trailer Insurance

RACV Boat Insurance


Online claims are available for individual policy holders only. For any policies with a company listed as the insured, please call 13 19 03 to lodge or discuss your claim. Overseas callers dial +61 286617150.     

A Product Disclosure Statement is available to download for this product or can be obtained by calling 13 RACV (13 7228) or visiting any RACV Shop. You should consider the Product Disclosure Statement in deciding to acquire, or continue to hold this product. This product is issued by Insurance Manufacturers of Australia Pty Limited ABN 93 004 208 084 AFS Licence No. 227678.