We’re doing everything we can to support and keep each other safe and well

In response to recent announcements by the Victorian Government, the following services will resume operating with COVID-Safe measures in place from Friday 22 October:

  • Home Assist and Home Trades & Services
    • All quoted works and non-urgent trades
  • Home Security installations and services
  • RACV Solar installations and services

  • Drive School
    • RACV requires all providers of Drive School to be fully vaccinated by 26 November 2021, having at least their first vaccination before re-opening with proof of vaccination status provided to RACV
    • RACV Drive School Instructors can refuse lessons to non-vaccinated people
    • All students will be asked to comply with COVID-Safe practices before entering the vehicle and during the lesson

How we’re supporting Victorians

NRMA Insurance and RACV have joined forces to contribute $2 million in funding to not-for-profit donation platform GIVIT  to provide people and communities impacted by the COVID-19 pandemic with urgently needed items and services.

The COVID-19 Relief Program is designed to meet the immediate, tangible needs of communities while reinforcing essential support networks, so communities are better able to mobilise and deal with future disasters. To access the appeal, visit: givit.org.au/nrma-racv

You can learn more about some of the other work we've been doing recently by reading the articles below.

Description of the COVID-19 relief program

Always on call

Throughout the COVID-19 pandemic, our Emergency Roadside Assistance (ERA) and Emergency Home Assist (EHA) teams have been responding to emergency call outs on the road and in the home with added safety measures in place. 

For more information on our services, see:

Keeping each other safe

We have a variety of public health and physical distancing measures in place across our locations and service operations to ensure everyone’s continued wellbeing.

 

Physical distancing

We’ve introduced floor markings and capacity limits. Our trades and emergency response teams will also maintain a 1.5m distance from you.

Reduced contact

We’re encouraging cashless transactions and contactless document signing wherever possible.

Hygiene and cleaning

Hand sanitiser stations have been added for your convenience and we’ve increased cleaning, especially on frequently touched areas.



Face masks

Masks must be worn in line with Victorian Government guidelines. If you have a lawful reason not to wear a mask, we may ask to see written evidence of this when on RACV property.

Contact tracing

Where appropriate, we’ll ask to record your contact details to help with contact tracing if any COVID-19 cases are reported.

Health screening

We may ask questions relating to COVID-19 symptoms to ensure the continued wellbeing of the community and our staff.

How you can help

In addition to your cooperation with our public health and physical distancing measures, we also ask that you reschedule your visit to RACV locations and postpone any RACV service bookings if you or anyone you’ve been in close contact with:

  • is feeling unwell and displaying cold or flu-like symptoms
  • has been diagnosed with COVID-19
  • has arrived from overseas/interstate in the past 14 days and is required to self-isolate.

Give us a call if you need help rescheduling.

If you've recently visited an RACV location and have since been diagnosed with COVID-19 or you've been at a public exposure site, contact our COVID Hotline to let us know. Open daily, 8am - 6pm.

For all other enquiries, please call RACV directly.
 

Call 13 72 28

Travel and leisure products

Tours and cruises

With border restrictions continuing to affect travel, we understand that your plans might be impacted. If you are departing in the next 14 days, please call RACV Travel & Experiences on 1300 850 884 to understand the latest updates and if it effects your trip. For all other enquiries, please email info@tours.racv.com.au.

For departures outside 14 days please keep an eye on government websites for the latest travel limitations and restrictions. We appreciate your patience whilst we work with currently impacted travellers.

Travel & Experiences Partners

Following recent government health advice, there may be changes to partner travel & experiences. Please see our detailed advice below.

Attraction ticketing

With border restrictions continuing to affect travel, RACV Travel & Experiences is receiving a high volume of enquiries.

If you have an Attraction, Experience or Airport Parking booking impacted by the current restrictions, please email info@experienceoz.com.au for further assistance.

Melbourne Airport Parking

For the latest information regarding Melbourne Airport Parking please visit the Melbourne Airport website.

Thrifty

For the latest information regarding Thrifty car hire please visit the Thrifty website.

Britz Maui

For the latest information regarding Britz Maui hire please visit the Britz Maui website.

RACV golf courses

Visiting RACV Golf Courses In Victoria

Our already high health and hygiene standards have been enhanced with new measures, and in line with the new Government requirements the following conditions to our golf operations will be enforced across all Victorian golf courses and facilities:

  • In line with the roadmap, group sizes will be limited to a maximum of 2 people until 4 November regardless of vaccination status.
  • From 5 November there will be no limit on group sizes and all visitors on property will need to be fully vaccinated.
  • QR code sign in must be completed every game/day members attend site.
  • Masks must be worn at all times, including outdoors, in line with Victorian Government requirements (i.e. unless there is medical reason).
  • Check in time must be 10 minutes before tee time, no earlier.  Unfortunately, due to managing current restrictions, you may be asked to leave and return if you arrive earlier.
  • No competition golf will be played, with only social rounds currently permitted.
  • Practice facilities are open for use, however, players using these facilities must check in at the Golf Shop and use the QR Service.  

Please be ready to show evidence of your vaccination status or medical exemption during your visit at our RACV Club and Resort properties and facilities in Victoria.

Visiting RACV Golf Courses In Queensland

In line with Government requirements the following conditions to our golf operations will be enforced across our Queensland golf course and facilities:

  • Playing groups will be up to 4 people a maximum 2 people per cart.
  • Masks must be worn outdoors when you are unable to maintain 1.5m apart from people who are not part of your household.
  • Practice facilities are open for use, however, players using these facilities must observe physical distancing and check at the Golf Shop and use the QR Service.  
  • Unrestricted competition play (all forms of competition, including championships, open days, inter club competition currently permitted.
  • Individual and group coaching is allowed. Coaches and participants must adhere to social distancing and mask restrictions above.