We’re doing everything we can to support and keep each other safe and well

In response to the recent announcement by the Victorian Government, some of our operations need to pause or change for the duration of the lockdown.

The following services will continue operating with COVID-Safe measures in place:

  • Emergency Roadside Assistance (ERA)
    • ERA will continue to provide services for emergency breakdowns
  • Emergency Home Assist (EHA) and Home Trades & Services
    • Quoted works and non-urgent trades for regional areas have recommenced
    • All quoted works and non-urgent trades in metro Melbourne will continue to be paused
    • We’ll continue to attend all emergency incidents across Victoria
  • Home Security
    • Installations and service work for regional areas have recommenced
    • Installations and service work in metro Melbourne will continue to be paused
    • We’ll continue to only service urgent or vulnerable members in metro Melbourne

The following will be paused:

  • Drive School in metro areas
  • Retail Stores in metro areas

How we’re supporting Victorians

We are investing $1 million into solar and battery installations in regional Victoria to improve energy resilience and safety in bushfire-prone areas.

We are installing solar and battery systems on regional community sites that act as emergency relief centres, Neighbourhood Safer Places and Bushfire Places of Last Resort.

You can learn more about some of the other work we’ve been doing recently by reading the articles below. 

Always on call

Throughout 2020, our Emergency Roadside Assistance (ERA) and Emergency Home Assist (EHA) teams have been responding to emergency call outs on the road and in the home with added safety measures in place. 

Members with a subscription to ERA and EHA can rest assured knowing we haven't increased subscription prices this year. For more information on our services, see:

Keeping each other safe

We have a variety of public health and physical distancing measures in place across our locations and service operations to ensure everyone’s continued wellbeing.


Physical distancing

We’ve introduced floor markings and capacity limits. Our trades and emergency response teams will also maintain a 1.5m distance from you.

Reduced contact

We’re encouraging cashless transactions and contactless document signing wherever possible.

Hygiene and cleaning

Hand sanitiser stations have been added for your convenience and we’ve increased cleaning, especially on frequently touched areas.

Face masks

Masks must be worn in line with Victorian Government guidelines. If you have a lawful reason not to wear a mask, we may ask to see written evidence of this when on RACV property.

Contact tracing

Where appropriate, we’ll ask to record your contact details to help with contact tracing if any COVID-19 cases are reported.

Health screening

We may ask questions relating to COVID-19 symptoms to ensure the continued wellbeing of the community and our staff.

How you can help

In addition to your cooperation with our public health and physical distancing measures, we also ask that you reschedule your visit to RACV locations and postpone any RACV service bookings if you or anyone you’ve been in close contact with:

  • is feeling unwell and displaying cold or flu-like symptoms
  • has been diagnosed with COVID-19
  • has arrived from overseas/interstate in the past 14 days and is required to self-isolate.

Give us a call if you need help rescheduling.

If you've recently visited an RACV location and have since been diagnosed with COVID-19 or you've been at a public exposure site, contact our COVID Hotline to let us know. Open daily, 8am - 6pm.

For all other enquiries, please call RACV directly.

Call 13 72 28

Travel and leisure products

Tours and cruises

With border restrictions continuing to affect travel, we understand that your plans might be impacted. If you are departing in the next 14 days, please call RACV Travel & Experiences on 1300 850 884 to understand the latest updates and if it effects your trip. For all other enquiries, please email info@tours.racv.com.au.

For departures outside 14 days please keep an eye on government websites for the latest travel limitations and restrictions. We appreciate your patience whilst we work with currently impacted travellers.

Travel & Experiences Partners

Following recent government health advice, there may be changes to partner travel & experiences. Please see our detailed advice below.

Attraction ticketing

With border restrictions continuing to affect travel, RACV Travel & Experiences is receiving a high volume of enquiries.

If you have an Attraction, Experience or Airport Parking booking impacted by the current restrictions, please email info@experienceoz.com.au for further assistance.

Melbourne Airport Parking

For the latest information regarding Melbourne Airport Parking please visit the Melbourne Airport website.


For the latest information regarding Thrifty car hire please visit the Thrifty website.

Britz Maui

For the latest information regarding Britz Maui hire please visit the Britz Maui website.

RACV golf courses

Frequently asked questions

What changes and restrictions should I be aware of?
The following restrictions apply when you visit any of our Victorian courses:

  • In line with Victorian Government guidelines, all Victorians must carry a face mask when leaving home and wear it when a safe distance can't be maintained.
  • You can use a golf cart with the people you are playing with but you should wear a face mask while in the cart, unless an exemption applies.
  • Shared practice facilities may be closed and equipment must not be shared.
  • Groups are limited to four people. People playing together must keep 1.5m distance from each other and maintain 100m from all other groups.

The following restrictions apply when you visit any of our courses:

  • Drinking fountains and water taps are disabled.
  • Locker rooms may be restricted, however toilet facilities are available.
  • RACV staff can’t handle any guest equipment including clubs, bags or shoes.
  • Clubs and equipment aren’t currently available for hire.
  • Increased raking by RACV staff at bunkers as rakes aren’t publicly available.
  • Golfers are required to leave flagsticks in the hole at all times (penalties will apply).
  • Limited retail service available from the kiosk/counter, including essential items, balls and tees and a select range of snacks and beverages.
    • No self-service available.
  • Apparel can’t be tried on prior to purchase.

What cleaning and sanitising measures are in place?
We’ve increased the frequency of cleaning across all golf shops, driving ranges and other public areas. This includes:

  • Course toilets are being sanitised regularly.
  • Golf carts are sanitised after each round.
  • Hand sanitising stations are available at each entrance.

How is social distancing being maintained?
To ensure social distancing of 1.5m is maintained, the following measures are in place:

  • Golf shop capacity is limited.
  • RACV Members need to pay green fees and book tee time in advance.
    • Starting times are structured to avoid people congregating on the course and at arrival and departure points.
  • Physical distancing markers and information are displayed.
  • Tee times may be structured with 1st Tee starts only.
  • Score submissions are electronic where possible, alternatively, cards need to be dropped off to the golf shop.

What do I need to know about booking and payments?

  • Golf Members and Season Pass Holders can book online as usual.
  • Green-fee players and RACV Members may book by calling. All players are required to provide their name, RACV Member number and contact details (not just the individual booking) at the time of booking and again when they arrive at the course.
  • Cashless payments are required.