Emergency Home Assist for Business FAQ

Builders and Developers FAQ

What is Emergency Home Assist?

RACV Emergency Home Assist covers you for the times in life when you need help fast.  A rapid response service for common plumbing, electrical and lockout home emergencies such as a blocked pipe or drain, broken or burst hot water system, a blackout/power failure or if you lock yourself out of your home.

One call and we’ll get a fully accredited and trained RACV tradesperson on the doorstep usually within an hour, any time of the day, any day of the year. We take the stress and uncertainty out of a home emergency.

In most cases (almost 70%) we’ll fix the problem on the spot, and if we can’t we’ll make temporary repairs to make the home safe and secure and give expert advice on how to proceed from there. We’ll also get you a free no-obligation quote for the additional work required if you want one.  RACV is committed to helping fix the problem.

All RACV tradespeople are fully trained and dependable so you know you will get great work; and your homeowners will feel secure letting them into their home and leaving them there if required.

So, like RACV Emergency Roadside Assistance and your car, with RACV Emergency Home Assist we're there when you need us at one of your homes – because new homes break down too.

How much do I pay for RACV Emergency Home Assist?

RACV Emergency Home Assist is available as an annual subscription Product

A subscription for Emergency Home Assist is available for $205 for non members however as a business customer, based on the number of subscriptions you require you may be entitled to a reduced rate.  

I’m already an RACV member do I get a discount?

If you’re already an RACV member, our Years of Membership Benefits apply to your own personal subscription purchase, however, you may be entitled to special pricing if purchasing for your homeowners based on volume so speak to our business manager to find out more 1300 170 883.

What payment options are available?

Annual subscriptions to Emergency Home Assist are invoiced for the annual subscriptions purchased in a given month.  The invoice will detail the properties you have purchased Emergency Home Assist subscriptions for during the period and these can be paid via Bpay or Credit Card usually within 30 days of invoice.

What is included in the annual subscription?

 One low annual fee covers the property for:

  • Up to 8 call-outs per year
  • 24/7, 365 days a year access to fully qualified tradespeople
  • 90% of emergencies attended to within the hour
  • No afterhours/weekend surcharges and includes minor parts and materials

When your homeowner has an emergency, there’s only one number to call regardless of the emergency.  They simply call us on 1300 170 883 and we’ll get one of RACV’s fully accredited and trained tradespeople at their door usually within an hour (our average attendance time is 49 minutes).  In most cases (almost 70%) they will be able to fix the problem on the spot.

If the home emergency requires specialised or more extensive repairs, we’ll give them expert advice on what should be done next and if you wish, we’ll happily arrange for a qualified tradesperson to quote on doing the work for you. 

It’s important to note that, like RACV Roadside Assistance, RACV Emergency Home Assist is a fast response emergency service – it is not intended as a replacement for home insurance nor as a general maintenance, preventative or handyman service.

Exclusions and limitations apply. Please refer to the RACV Emergency Home Assist Terms and Conditions for more details.

What happens during a service call-out?

We are committed to fixing the problem.  We will either fix the problem on the spot (almost 70% of the time) or make temporary repairs to ensure the home is safe and secure.

If the emergency requires additional repairs we will give expert advice on what should be done next and, if you wish, we can arrange for a qualified tradesperson to offer a free no-obligation quote on the work for you.

How will I know there has been an incident at one of our homes?

We will provide an incident report to you and the homeowner so you know what type of incident has occurred at the property, what has been done to fix the problem and if any further work is required.

  • With one phone call, your homeowner will get a dependable RACV tradesperson on your doorstep usually within an hour (our average response time is 45.2 minutes)
  • The service is 24 hours a day, 7 days a week and there is no surcharge for night call outs, weekends or public holidays
  • One low annual fee gives your homeowner up to 8 emergency call outs per year and there is no additional charge for RACV to attend the emergency and fix the problem*
  • All RACV tradespeople are dependable, fully accredited and trained so you know the work will be done well
  • In most cases, we’ll fix the problem on the spot. If we can’t we’ll undertake temporary repairs to ensure the home is safe and secure, and give your homeowner expert advice on how to proceed from there. We can even organise a free, no-obligation quote from a qualified tradesperson

*Subject to EHA Terms and Conditions

Property Management FAQ

What is Emergency Home Assist?

RACV Emergency Home Assist covers you for the times in life when you need help fast.  A rapid response service for common plumbing, electrical and lockout home emergencies such as a blocked pipe or drain, broken or burst hot water system, a blackout/power failure or if you lock yourself out of your home.

One call and we’ll get a fully accredited and trained RACV tradesperson on the doorstep usually within an hour, any time of the day, any day of the year. We take the stress and uncertainty out of a home emergency.

In most cases (almost 70%) we’ll fix your problem on the spot, and if we can’t we’ll make temporary repairs to make the home safe and secure and give expert advice on how to proceed from there. We’ll also get you a free no-obligation quote for the additional work required if you want one.  RACV is committed to helping fix your problem.

All RACV tradespeople are fully trained and dependable so you know you will get great work; and your tenants will also feel secure letting them into their home and leaving them there if required.

So, like RACV Emergency Roadside Assistance and your car, with RACV Emergency Home Assist we're there for you when you need us at your home – because homes break down too.

How much do I pay for RACV Emergency Home Assist?

RACV Emergency Home Assist is available as an annual subscription product

A subscription to Emergency Home Assist is available for $205 and RACV’s Years of Membership Benefits apply with a discount of 5% - 20% depending on the RACV card colour. Check out the pricing levels here.

If you are purchasing of behalf of your landlords or property investors there may be different options for you.  Our business manager can take you through the options. 

I’m already an RACV member do I get a discount?

If you’re already an RACV member, our Years of Membership Benefits apply to your own personal subscription purchase, however, you may be entitled to pricing based on volume so speak to our business manager to find out more.

Are flexible payment options available?

 If you are a property management or real estate agency paying on your customer’s behalf, we can invoice you monthly for the subscriptions taken.  The invoice will detail the properties you have purchased Emergency Home Assist for in that month.  These can be paid via Bpay or Credit Card usually within 30 days of invoice.  

What is included in the annual subscription?

One low annual fee covers the property for:

  • Up to 8 call-outs per year
  • 24/7, 365 days a year access to fully qualified tradespeople
  • 90% of emergencies attended to within the hour
  • No after hours/weekend surcharges and includes minor parts and materials

When your tenant has an emergency, there’s only one number to call regardless of the emergency.  They simply call us on 1300 170 883 and we’ll get one of RACV’s fully accredited and trained tradespeople at their door usually within an hour (our average attendance time is 49 minutes).  In most cases (almost 70%) they will be able to fix the problem on the spot.

If the home emergency requires specialised or more extensive repairs, we’ll give them expert advice on what should be done next and if you wish, we’ll happily arrange for a qualified tradesperson to provide a free no obligation quote to you and the property owner on doing the work. 

It’s important to note that, like RACV Roadside Assistance, RACV Emergency Home Assist is a fast response emergency service – it is not intended as a replacement for home insurance nor as a general maintenance, preventative or handyman service.

Exclusions and limitations apply. Please refer to the RACV Emergency Home Assist Terms and Conditions for more details.  

Can a tenant purchase RACV Emergency Home Assist?

RACV Emergency Home Assist is only available for residential properties of home owners or their managing agents, including houses, duplexes, flats, units and apartments.  EHA is not available to tenants.  RACV encourages tenants to speak to their landlord or managing agent about the benefits of holding RACV Emergency Home Assist.

Please note.  If a landlord or managing agent has nominated the tenant’s property for Service under the Terms and Conditions of RACV Emergency Home Assist, the tenant is permitted to register an emergency callout by calling 1300 170 883 and quoting the property address.

What happens during a service call-out?

We are committed to fixing the problem.  We will either fix the problem on the spot (almost 70% of the time) or make temporary repairs to ensure the property is safe and secure until you are able to organise further repairs.

If the emergency requires additional repairs, we will give the tenant expert advice on what should be done next. We can arrange for a qualified tradesperson to offer a free no-obligation quote on the work for you.  We will provide an incident report which will be sent directly to you and the landlord so you know what has been done at the property and if any further work is required.

Can a landlord have RACV Emergency Home Assist for multiple properties?

Yes, a landlord can have multiple Emergency Home Assist subscriptions to cover different residential properties they own

  • With one phone call, your tenant will get a dependable RACV tradesperson on their doorstep usually within an hour (our average response time is 45.2 minutes)
  • The service is 24 hours a day, 7 days a week and there is no surcharge for night call outs, weekends or public holidays
  • One low annual fee gives your landlord peace of mind with up to 8 emergency call outs per year and there is no additional charge for RACV to attend the emergency and fix the problem*
  • All RACV tradespeople are dependable, fully accredited and trained so you know the work will be done well
  • In most cases, we’ll fix the problem on the spot. If we can’t we’ll undertake temporary repairs to ensure the property is safe and secure, and give your tenant expert advice on how to proceed from there. We will send both you and the landlord an incident report detailing what the incident was, what work has been done and what, if any, further works are needed.  We can organise a free, no-obligation quote from a qualified tradesperson

*Subject to EHA Terms and Conditions

Speak to one of our consultants today about Emergency Home Assist for Business by completing an enquiry form today

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