Emergency Home Assist - FAQs

BUY ONLINE TODAY

Need help right now? Call 13 HOME (13 46 63)

What is Emergency Home Assist?

RACV Emergency Home Assist is a fast response subscription service that gives you up to 8 call outs a year for home emergencies such as a blocked pipe or drain, broken or burst hot water system or if you lock yourself out of your home.

One call and we’ll get a fully accredited and trained RACV tradie on your doorstep usually within an hour, any time of the day, any day of the year. We take the stress and uncertainty out of a home emergency.

You’ll not pay anything for the call out or for the minor work required to fix your problem. In most cases (almost 70%) we’ll fix your problem on the spot, and if we can’t we’ll make temporary repairs to make your home safe and secure and give you expert advice on how to proceed from there. We’ll also get you a free no-obligation quote for the additional work required if you want one.

All RACV tradies are fully trained and dependable so you know you will get great work, and you’ll also feel secure letting them into your home and leaving them there if required.

So, like RACV Emergency Roadside Assistance and your car, with RACV Emergency Home Assist we're there for you when you need us at your home – because homes break down too.

What is included in the annual subscription?

For one annual fee you get up to 8 emergency call outs per year. There is no charge for RACV to attend each call out and no after hours or weekend rates. The cost of labour and minor materials used during the call out is included in your subscription.

When you have an emergency, simply call us on 1300 427 228 and we’ll get one of RACV’s fully accredited and trained tradespeople at your door usually within an hour (our average attendance time is 45.2 minutes). In most cases (almost 70%) they will be able to fix the problem on the spot.

If they are unable to fully fix the issue, they will undertake temporary repairs to make your home safe and secure and provide you with an assessment of what needs to be done from there. If required they will also obtain a free no-obligation quote from a qualified tradesperson for the additional work for you.

It’s important to note that, like RACV Roadside Assistance, RACV Emergency Home Assist is a fast response emergency service – it is not a maintenance or major parts replacement service for your home or a substitute for home insurance.

Exclusions and limitations apply. Please refer to the RACV Emergency Home Assist Terms and Conditions for more details.

What type of home emergencies are covered?*

 
  • Damage to the roof, gutter or downpipes causing an internal leak
  • Blocked toilet, pipe or drain
  • Burst tap or showerhead
  • Burst pipe
  • Broken or burst hot water system
  • Broken or damaged heating/cooling system
  • Being locked out of the house
  • Blackout or power failure in the house
  • Broken door or window
  • Gas leak

*Subject to EHA Terms and Conditions

What happens during a service call-out?

We will either fix the problem on the spot (almost 70% of the time) or make temporary repairs to ensure your home is safe and secure until you are able to organise further repairs.

If your emergency requires additional repairs we will give you expert advice on what should be done next and, if you wish, we will arrange for a qualified tradesperson to offer a free no-obligation quote on the work for you.

  • With one phone call you get a dependable RACV tradie on your doorstep usually within an hour (our average response time is 45.2 minutes)
  • The service is 24 hours a day, 7 days a week and there is no surcharge for night call outs, weekends or public holidays
  • One low annual fee gives you up to 8 emergency call outs per year and there is no additional charge for RACV to attend the emergency and fix your problem*
  • All RACV tradies are dependable, fully accredited and trained so you know the work will be done well
  • In most cases we’ll fix the problem on the spot. If we can’t we’ll undertake temporary repairs to ensure your home is safe and secure, and give you expert advice on how to proceed from there. We’ll even organise a free, no-obligation quote for you from a qualified tradesperson

*Exclusions and limitations apply, including the provision of some parts and materials. Please refer to the Emergency Home Assist Terms and Conditions for more details