Emergency Home Assist - FAQs

Need help right now? Call 13 HOME (13 46 63)

What is Emergency Home Assist?

RACV Emergency Home Assist covers you for the times in life when you need help fast.  A rapid response service for common plumbing, electrical and lockout home emergencies such as a blocked pipe or drain, broken or burst hot water system, a blackout/power failure or if you lock yourself out of your home.

One call and we’ll get a fully accredited and trained RACV tradesperson on your doorstep usually within an hour, any time of the day, any day of the year. We take the stress and uncertainty out of a home emergency.

In most cases (almost 70%) we’ll fix your problem on the spot, and if we can’t we’ll make temporary repairs to make your home safe and secure and give you expert advice on how to proceed from there. We’ll also get you a free no-obligation quote for the additional work required if you want one.  RACV is committed to helping fix your problem.

All RACV tradespeople are fully trained and dependable so you know you will get great work; and you’ll also feel secure letting them into your home and leaving them there if required.

So, like RACV Emergency Roadside Assistance and your car, with RACV Emergency Home Assist we're there for you when you need us at your home – because homes break down too.

How much do I pay for RACV Emergency Home Assist?

RACV Emergency Home Assist is available as either an annual subscription or on a Pay per Emergency basis. 

A subscription to Emergency Home Assist is available for $205 and RACV’s Years of Membership Benefits can reduce this to $164 a year if you're a Gold 50 member.  Check out the pricing levels here.

Emergency Home Assist is also available on a Pay per Emergency basis for $269 per individual emergency service.

I’m already an RACV member do I get a discount?

If you’re already an RACV member, our Years of Membership Benefits apply to your subscription purchase, making RACV Emergency Home Assist even better value.  No member discounts apply to the Pay per Emergency option.

Are flexible payment options available?

Yes.  An annual subscription to Emergency Home Assist can be paid via direct debit over a number of period options including monthly, semi-annually and annually.  

What is included in the annual subscription?

One low annual fee covers you for:

  • Up to 8 call-outs per year
  • 24/7, 365 days a year access to fully qualified tradespeople
  • 90% of emergencies attended to within the hour
  • No after hours/weekend surcharges and includes minor parts and materials

For one annual fee you get up to 8 emergency call outs per year. There is no charge for RACV to attend each call out and no after hours or weekend rates. The cost of labour and minor materials used during the call out is included in your subscription.

When you have an emergency, there’s only one number to call regardless of the emergency.  Simply call us on 13 HOME (13 4663) and we’ll get one of RACV’s fully accredited and trained tradespeople at your door usually within an hour (our average attendance time is 49 minutes).

If your home emergency requires specialised or more extensive repairs, we’ll give you expert advice on what should be done next and if you wish, we’ll happily arrange for a qualified tradesperson to quote on doing the work for you. 

It’s important to note that, like RACV Roadside Assistance, RACV Emergency Home Assist is a fast response emergency service – it is not intended as a replacement for home insurance nor as a general maintenance, preventative or handyman service.

Exclusions and limitations apply. Please refer to the RACV Emergency Home Assist Terms and Conditions for more details.

Do any qualifying periods apply for subscription?

RACV Emergency Home Assist has a 72 hour qualifying period before emergency call-outs can be made. If immediate assistance is required, individual Emergency Home Assist services can be purchased for $269 per service by calling 13 HOME (134663)**

Please note.  If more than one Service is required during an emergency call-out, the EHA Pay per Emergency Fee of $269 will be charged for each Service delivered during the call-out.

How does Pay per Emergency work?

If you are not an existing subscriber and you need help fast for your home emergency, simply call us on 13 HOME (13 4663) and in over 90% of cases, we will have someone at your door within the hour. 

Pay per Emergency is a non-subscription product where for a fixed price of $269 we will respond to a single emergency callout.  There are no after-hours/weekend surcharges and the service fee includes up to an hour’s labour plus minor parts and materials.

Just like the subscription service, Pay per Emergency provides access to qualified tradespeople 24/7, 365 days a year. 

If your home emergency requires specialised or more extensive repairs, we’ll give you expert advice on what should be done next and if you wish, we’ll happily arrange for a qualified tradesperson to quote on doing the work for you.

Exclusions and limitations apply. Please refer to the RACV Emergency Home Assist Terms and Conditions for more details.

I am currently a renter, am I able to purchase RACV Emergency Home Assist?

RACV Emergency Home Assist is only available for residential properties of home owners or their managing agents, including houses, duplexes, flats, units and apartments.  EHA is not available to tenants.  RACV encourages tenants to speak to their landlord or managing agent about the benefits of holding RACV Emergency Home Assist.

Please note.  If a landlord or managing agent has nominated the tenant’s property for Service under the Terms and Conditions of RACV Emergency Home Assist, the tenant is permitted to register an emergency callout by calling 13 HOME (134663).

What happens during a service call-out?

We will either fix the problem on the spot (almost 70% of the time) or make temporary repairs to ensure your home is safe and secure until you are able to organise further repairs.

If your emergency requires additional repairs we will give you expert advice on what should be done next and, if you wish, we will arrange for a qualified tradesperson to offer a free no-obligation quote on the work for you.

  • With one phone call you get a dependable RACV tradesperson on your doorstep usually within an hour (our average response time is 45.2 minutes)
  • The service is 24 hours a day, 7 days a week and there is no surcharge for night call outs, weekends or public holidays
  • One low annual fee gives you up to 8 emergency call outs per year and there is no additional charge for RACV to attend the emergency and fix your problem*
  • All RACV tradespeople are dependable, fully accredited and trained so you know the work will be done well
  • In most cases we’ll fix the problem on the spot. If we can’t we’ll undertake temporary repairs to ensure your home is safe and secure, and give you expert advice on how to proceed from there. We’ll even organise a free, no-obligation quote for you from a qualified tradesperson

*Exclusions and limitations apply, including the provision of some parts and materials. Please refer to the Emergency Home Assist Terms and Conditions for more details