Existing subscribers

For those who are already covered

 

Emergencies you are covered for

Plumbing emergencies

Plumbing emergencies

Covered

Blocked pipe(s)

Blocked toilet

Broken tap 

Burst pipe or joint

Blocked drain

Broken showerhead

Broken or burst hot water system

Broken or damaged heating system

Broken or damaged cooling system

Gas leak

Electrical emergencies

Electrical emergencies

Covered

Disruption of power to all or part of your home (excludes area-wide blackouts)

Broken or burst hot water system (including inability to re-ignite pilot light)

Broken or damaged heating system

Broken or damaged cooling system

Lock out emergencies

Lock out emergencies

Covered

Locked out of the house

Broken key in lock

Home safety is threatened as a result of damaged locks or jammed external doors or windows

Broken glass in an external door or window (make safe and clean up; excludes glass replacement)

RACV Emergency Home Assist includes:

  • Assistance for the most common home emergencies
  • Up to one hour of labour
  • Minor parts and materials used during the call out
  • No after hours, weekend or public holiday surcharges
  • In most cases we will fix the problem on the spot, but if we can’t we’ll make temporary repairs to ensure your home is safe and secure. We’ll also give you expert advice on how to proceed from there and we’ll also get you a free no-obligation quote from a qualified tradesperson if you want one


*Exclusions and limitations apply including the provision of some parts and materials. Refer to the RACV Emergency Home Assist Terms and Conditions for more details.
Emergency Home Assist service is available throughout metropolitan Melbourne and most regional areas in Victoria.** Check if your area is covered.

Find out more on our FAQs page