Yale Assure SL Lock Frequently Asked Questions

About the Yale Assure SL Lock

Will a digital lock make my home safer?

Digital locks won't necessarily make your home any safer, but they will allow for more control -- so that you can lock and unlock your door remotely (whether you're home or away) and even extend "digital keys" to friends, family, caregivers and anyone else you regularly admit into your home.

How long does the battery last?

The battery life ranges depending on how often the door is used. A low battery indicator light flashes red when the battery is running low, and a pair of 9V jumpstart nodes on the bottom of the keypad act as a backup power supply for the keypad if the batteries are completely dead.

Checking that the Yale Assure SL Lock is right for you

What are the minimum door requirements to qualify for a digital lock?

The Yale Assure SL is suitable for domestic residences only. The lock is not suitable for apartments or dwellings with one entry only, nor is it suitable for security doors or sliding doors. Further, door thickness must be between 35mm and 57mm.

The door stile must be over 100mm to compensate for the deadbolt and lock.

Door thickness needs to be between 35mm and 75mm
Door stile minimum 100mm

Installation

I have purchased a lock. How do I arrange installation?

On the following business day after purchase, RACV’s service team will send you a SMS requesting a photo of the front of your door to assess the current lock arrangement. Please respond to this text with this photo. This assists the technician to adequately prepare for your lock install. You will be contacted within 2 business days upon receipt of this photo to arrange a mutually convenient time for the lock installation. Installations typically occur within a week of this process.

What are the installation timeframes?

Installation by our RACV lock specialist is available in Victorian metropolitan areas only. Installation typically occurs within a week of you placing your order. Installations occur Monday to Friday between the hours of 8.00am – 5.00pm.

Can I install the digital lock myself?

Yes. We sell the Yale Assure SL as a DIY option. DIY instructions can be found inside the box. Useful video tutorials can be accessed at www.yalelock.com.au. If you have any further installation or general lock queries, please call ASSA ABLOY on 1300 562 587.

We do offer a professional installation service to take the hassle out of the installation though. Our lock specialist will deliver your lock, install it and even show you how to use it.

RACV membership & returns

Using your Yale Assure SL digital lock

Does this lock work with my smart home?

This Yale Assure SL is fitted with a Zig-bee network module that integrates with most home automation and security systems so that you can control and monitor the lock from anywhere. This lock is supported by SmartThings, Amazon Alexa, Google Assistant and Home and Apple HomeKit.

Shop RACV Smart Home

How to create a new user code

How to change the master code

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