The RACV Accredited Auto Care Centre Service Guarantee
All RACV Accredited Auto Care Centres commit to:
Deliver their services efficiently and responsibly under the supervision of competent and qualified staff.
Maintaining the highest standards of quality and professionalism.
Upon request, providing a written estimate of repair costs for labour and materials.
In the event the cost of the repair work is likely to exceed the estimate by 10 per cent (10%), to seek your express authorisation immediately once the increase is known.
Performing their duties with honesty and integrity.
Continually striving to improve the quality of their service.
Guarantee the effectiveness of their repairs under normal operating conditions for 12 months or 20,000kms (whichever occurs first). All claims under this guarantee must be notified to your RACV Accredited Auto Care Centre within the expiry of the guarantee period. For more information, please contact your RACV Accredited Auto Care Centre or RACV Motoring Advisory Line: 03 9790 2190, 8.30am to 5.00pm, Monday to Friday.
All RACV AACC repairers provide a replacement warranty in respect of parts on the basis that all new, remanufactured and reconditioned parts installed will be covered by a minimum 12 months or 20,000km, whichever occurs first, free-of-charge replacement warranty in respect of manufacturing faults (and in each case, abuse, physical damage or neglect will void the warranty).
Important information about the 30-day mechanical guarantee
RACV members receive a 30-day mechanical guarantee on all vehicle inspections, subject to the following conditions:
This guarantee is only available to current RACV members.
The member must contact the RACV Accredited Auto Care Centre where the inspection was completed (the "Inspecting AACC") prior to having any repair work carried out.
Repairs must be authorised by the Inspecting AACC, or RACV, prior to work being undertaken.
All repairs are to be conducted at an approved RACV Accredited Auto Care Centre (the "Repairer”). The Repairer may be the Inspecting AACC (at the member’s discretion).
The member must have the vehicle repaired within 30 days of approving the repairs.
The member must pay the Repairer for the full cost of repairs and submit the statement of work and paid invoice to the Inspecting AACC. The Inspecting AACC, upon checking the statement of work and invoice, will reimburse the member for the cost of repair up to the value of $1000 for pre-purchase inspections and $2000 for comprehensive inspections.
The mechanical fault must occur within 30 days from the date of the inspection (“the guarantee period”).
All claims under the guarantee must be notified to the Inspecting AACC or the RACV Motoring Advisory Line within seven days of the expiry of the guarantee period. Claims notified more than seven days after the expiry date of the guarantee period will not be accepted.
The member can make claims under the guarantee up to the limit of the mechanical guarantee ($1000 for pre-purchase inspections and $2000 for comprehensive inspections).
The guarantee excludes any items repaired after the inspection; consumables (such as engine oil, coolant, brake fluid, tyres, lighting and batteries); pre-existing faults identified as Observation, Early, Immediate, or Warranty in the inspection report; any item covered under a valid dealer statutory warranty; and any non-mechanical items including body work.