Emergency Roadside Assistance

Choose from three levels of roadside assistance to suit your drive and budget

Join now

    1. Call RACV Emergency Roadside Assistance
      Call 13 11 11 and let us know your name, where you’re located and what’s gone wrong. If you’re not an Emergency Roadside Assistance Member, don’t stress. We can sign you up when you call.

    2. Wait for help
      We’ll register the job and send one of our signature yellow patrol vans to help. You’ll also get an SMS if you’re in metro Melbourne so you can track its arrival.

    3. Patrol van arrives
      A trained mechanic will ask you questions and run a diagnostic test to find out what’s wrong with your vehicle.

    4. Tow or repair
      9 out of 10 call outs are fixed on the spot. If we can’t, we’ll arrange to tow your vehicle to a repairer.

With three levels of roadside assistance and flexible payment options, get the subscription you need for your driving lifestyle and budget.

With our three levels of roadside assistance, you’ll get help when it matters most – like when you get a flat battery or tyre, getting locked out of your car or even running out of petrol. Service is fast and reliable, day or night, Australia wide.

Roadside assistance for every drive and budget: 

  • Total Care is our top-range choice perfect for families, those with multiple cars, and long-distance drivers.
  • Extra Care is ideal for those who enjoy travelling in-and-out of town.
  • Roadside Care is a favourite for metro drivers who like to stay local.

24/7 support Australia wide

We've helped with over 800,000 jobs in 2022 alone. 

Unlimited callouts

Qualified mechanics on call, no matter how many times things don’t go to plan.

Get your day back on track

90% of issues are fixed on the spot, so you can get moving again.

Pay your way

With flexible options including annual and monthly payments. 

Everyday savings

Save on exclusive offers and discounts with us, and our retail, entertainment, and travel partners. 

Stay with us and save

Save on your annual subscription with discounts the longer you’re with us#. 

Do you drive more than one car, frequently travel to rural areas, or have a trailer attached to your vehicle? Use our tool to match the level of breakdown assistance with your needs to find the best package for you. 

Choose the best package for you Get Started
In five quick questions you’ll have your match.

  • Where do you usually drive?

    • Metro Melb
    • Regional

  • What type of car do you drive?

    • Sedan/SUV
    • Large 4WD

  • Do you regularly drive multiple cars?

    • Yes
    • No

  • How far in kilometres do you drive from your home each day?

    • Less than 20
    • 20-60
    • Over 60

  • Do you ever tow a trailer or caravan?

    • Yes
    • No

Explore inclusions across each level of RACV Emergency Roadside Assistance. Plus, save more on your yearly subscription cost the longer you’re with us. Pricing effective 1 August 2023 and subject to change.

Roadside Assistance

Best cover
Best cover
Best cover

Roadside Assistance

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Total Care ?

Join now
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Extra Care ?

JOIN NOW
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Roadside Care ?

JOIN NOW
Price for
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Coverage

Any eligible vehicle you're driving**

Per vehicle

Per vehicle

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Metro towing

100km

60km

20km

?

Regional towing

100km

60km

Attending RACV Service Centre

?

Benefits within 100km from home

Up to $300

Up to $240

Up to $80

?

Benefits over 100km from home

Up to $2400

Up to $1400

Up to $750

?

Locksmith

Up to $350

Up to $300

Up to $200

?

RACV membership

?

Minor parts allowance (in Victoria only)

$33

$33

?

Free fuel if you run out (in Victoria only)

?

Unlimited service calls

?

Caravan and trailer assistance^

?

Bike Assist

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Wheelchair and Scooter Assist

Prices valid as of 1 August 2023 and are subject to change. Administrative fees of 50c a month apply for monthly payments, $6 for the year. 

**For more details regarding ineligible vehicles, see terms and conditions.
^Limits and exclusions apply to caravan and trailer assistance, see terms and conditions for more details.

  • Total Care

    Top-range breakdown assistance that includes 100km of metro and regional towing – plus generous taxi, accommodation and car hire benefits.

    You’ll get help in any vehicle you’re driving, not only your nominated vehicle. Plus, any licensed driver using your nominated vehicle can get help too. 

    Price $296 annually

  • Extra Care

    Mid-level option that includes 60km of metro and regional towing, plus essential taxi, accommodation and car hire benefits. Great for people who travel in-and-out of town.

    Any licensed driver using your nominated vehicle can get help.

    Price $216 annually

  • Roadside Care

    Basic roadside assistance including 20km of metro towing. Ideal for those who drive in metropolitan areas.

    Any licensed driver using your nominated vehicle can get help.

    Price $129 annually

If you’ve made the switch to an electric vehicle (EV), or are thinking about it, all of our roadside assistance packages will keep your battery electric or hybrid vehicle moving – so you can drive with confidence and get to where you’re going.

Out of charge
We’ll tow you to the nearest accessible charging station or your preferred destination within your towing benefits - Total Care offers the highest towing range of up to 200km in any direction. 

Lockouts and flat tyres/batteries
Help with common issues like lockouts, flat tyres or flat batteries Australia-wide, 24 hours a day.

Quality service at no extra cost
You’ll get the same quality service you expect from RACV’s experienced mechanics at no extra costs.

20% off Chargefox fast charging
Access to RACV’s electric vehicle fast charging network, and save 20% when charging your EV at any Chargefox ultra-rapid site.

For more details on vehicle eligibility, towing limits and exclusions, see Emergency Roadside Assistance Terms and Conditions (PDF, 315 MB).

How much does roadside assistance cost?

How much you pay depends on what level of cover you choose. If you’re already an RACV Member you may also be eligible for a discount on your yearly subscription. Here’s a breakdown of our prices per subscription year:

Note that our monthly payment option includes administrative fees.* 

If you cancel your subscription before the end of the 12-month period, you may be eligible for a pro-rata refund in some cases. See the terms and conditions for more details.

What's the difference between Emergency Roadside Assistance and Car Insurance?

Emergency Roadside Assistance provides breakdown support for mechanical issues and problems like flat batteries, punctured tyres and lockouts.

Car Insurance is separate to Emergency Roadside Assistance.

Car Insurance provides cover for damage you may unintentionally cause to people’s properties or vehicles as a result of an accident on the road, as well as other listed events such as theft, vandalism or fire. It doesn't include Emergency Roadside Assistance cover.

Does roadside assistance include towing?

Yes, all levels of RACV Emergency Roadside Assistance include towing. The kilometre limit is different for each plan:

  • Roadside Care: 20km
  • Extra Care: 60km
  • Total Care: 100km

Here’s how it works:

In metro Melbourne

You’ll be towed in your chosen direction, up to your plan’s kilometre limit, or to the nearest attending RACV Service Centre. If you need to be towed further than this, there may be out-of-pocket costs.

In regional Victoria

If you have Extra Care or Total Care, you’ll be towed in your chosen direction, up to your plan’s kilometre limit, or to the nearest attending RACV Service Centre. If you need to be towed further than this, there may be out-of-pocket costs. 

If you have Roadside Care, you’ll only be towed to the nearest attending Service Centre.

How long does roadside assistance take?

Usually, we’ll have someone out to help you within an hour of your call. However, sometimes the time it takes for help to arrive may vary depending on how great the demand for assistance is at any one time. 

Am I covered if I drive interstate?

You may be able to get roadside assistance from our interstate affiliates. If your needs aren’t covered by our affiliates, we may pay to have someone attend your vehicle or tow it somewhere to be repaired – make sure you call us first so we can authorise this for you.

Does RACV Roadside Assist cover caravans and trailers?

Yes, when towed by your nominated vehicle, Total Care and Extra Care covers assistance for caravan and trailer breakdowns.

If you breakdown, we'll arrange towing and offer some transport options. We take into consideration where you’ve stopped in either a metro or regional area, and your distance from home. Your type of roadside assistance subscription will determine how far we can tow your vehicles.

If you travel with a caravan or trailer over long distances including to regional areas, we recommend Total Care.

Or, if you tow a caravan or trailer more locally but still take trips out of town, we recommend Extra Care.

Size and weight limits apply to the types of vehicles, caravans and trailers we can service. For details, refer to page 20 of our Terms and Conditions.

  1. Call RACV Emergency Roadside Assistance

    Call 13 11 11 and let us know your name, where you’re located and what’s gone wrong. If you’re not an Emergency Roadside Assistance Member, don’t stress. We can sign you up when you call.

  2. Wait for help

    We’ll register the job and send one of our signature yellow patrol vans to help. You’ll also get an SMS if you’re in metro Melbourne so you can track its arrival.

  3. Patrol van arrives

    A trained mechanic will ask you questions and run a diagnostic test to find out what’s wrong with your vehicle.

  4. Tow or repair

    9 out of 10 call outs are fixed on the spot. If we can’t, we’ll arrange to tow your vehicle to a repairer.

  • Woman with flat battery calling for assistance

    RACV Batteries

    Our qualified battery technicians are available seven days a week to get you back on the road quickly and conveniently. 

  • Happy couple drive their RACV insured car on a sunny day

    RACV Car Insurance

    Whether you just bought a new car or it’s simply time to renew your current cover, choose from a range of high-value car insurance options for peace of mind while you drive.#

  • Cyclist calling for assistance with broken bicycle

    RACV Bike Assist

    Roadside assistance if you can’t ride your bike because of a puncture, mechanical problem or even exhaustion.

# RACV Years of Membership: at 5 years Bronze cardholders receive a 5% discount, at 10 years Silver cardholders receive a 10% discount, at 25 years Gold cardholders receive a 15% discount and at 51 years Gold 50 cardholders receive a 20% discount.

The information provided is general advice only. Before making any decisions please consider your own circumstances and the Product Disclosure Statement and Target Market Determinations. For copies, visit racv.com.au. As distributor, RACV Insurance Services Pty Ltd AFS Licence No. 230039 receives commission for each policy sold or renewed. Product(s) issued by Insurance Manufacturers of Australia Pty Ltd ABN 93 004 208 084 AFS Licence No. 227678.

Monetary limits apply to individual breakdown benefits. All benefits in the table are subject to limitations and exclusions. Please refer to Emergency Roadside Assistance Terms and Conditions for the exact entitlement.

*An administration fee of 50 cents is included in your monthly payment amount, equivalent to a maximum of $6 per annum.