Mount Agung, Indonesia - Volcanic activity
A small eruption has occurred on Mt Agung as reported through the volcanic advisory centre. At this stage this is not a serious eruption and there is no impact on travel with Denpasar International Airport remaining open. We will monitor the situation and provide the necessary updates. The below policy purchase restrictions are still in force with this known event.
It has been reported through the Volcanic advisory and news websites, that a single eruption of Mt Agung will occur with smoke escaping from the mountain. Please check with your airline if your travel plans have been affected due to the volcano activity.
All claims relating to the Mt Agung volcano incident will be assessed based on your circumstances and in accordance with the Product Disclosure Statement (PDS) applicable to your policy level.
If your policy was purchased before 7am (AEST) on 23rd September 2017
If you have commenced your trip and your transport has been delayed/cancelled there may be coverage for reasonable additional expenses for travel, accommodation or meals. All policy limits, conditions and exclusions will apply to any claim lodged.
If you have not commenced your trip and your transport has been cancelled, delayed or rescheduled you may have coverage for cancellation or the rearrangement of your trip (if this is less than the cancellation cost). You will need to contact your travel agent or transport provider to obtain any applicable refund, credit or confirmation of cancellation fees applicable. Your travel provider may offer free options to rearrange your travel.
If you purchased your policy after 7am (AEST) on 23rd September 2017
Our policy does not provide cover for any event you were aware of before your policy cover commenced. If you purchased your policy after on 23rd September 2017 we would expect this was done with knowledge of the current volcanic event and therefore there would be no coverage for any claim which was a result of this event.
For more information
This information must be read in conjunction with the PDS as certain terms, conditions, limits and exclusions apply. These terms, conditions, limits and exclusions are detailed in the RACV Travel Insurance Combined Product Disclosure Statement and Financial Services Guide will help you understand your policy and provide you with the information.
Combined Product FSG and PDS policies issued from 25 September 2017
Combined Product FSG and PDS policies issued from 8 July 2016-24 September 2017
For travel insurance enquiries, please call 13 13 29 between 8am and 6pm, 7 days a week.
Updated notification as at 8:05pm (AEDT) 21st November.