Travel Alerts

Mount Agung, Indonesia - Volcanic activity

A small eruption has occurred on Mt Agung as reported through the volcanic advisory centre. At this stage this is not a serious eruption and there is no impact on travel with Denpasar International Airport remaining open. We will monitor the situation and provide the necessary updates. The below policy purchase restrictions are still in force with this known event.

It has been reported through the Volcanic advisory and news websites, that a single eruption of Mt Agung will occur with smoke escaping from the mountain. Please check with your airline if your travel plans have been affected due to the volcano activity.

All claims relating to the Mt Agung volcano incident will be assessed based on your circumstances and in accordance with the Product Disclosure Statement (PDS) applicable to your policy level.

If your policy was purchased before 7am (AEST) on 23rd September 2017

If you have commenced your trip and your transport has been delayed/cancelled there may be coverage for reasonable additional expenses for travel, accommodation or meals. All policy limits, conditions and exclusions will apply to any claim lodged.

If you have not commenced your trip and your transport has been cancelled, delayed or rescheduled you may have coverage for cancellation or the rearrangement of your trip (if this is less than the cancellation cost). You will need to contact your travel agent or transport provider to obtain any applicable refund, credit or confirmation of cancellation fees applicable. Your travel provider may offer free options to rearrange your travel.

If you purchased your policy after 7am (AEST) on 23rd September 2017

Our policy does not provide cover for any event you were aware of before your policy cover commenced. If you purchased your policy after on 23rd September 2017 we would expect this was done with knowledge of the current volcanic event and therefore there would be no coverage for any claim which was a result of this event.

For more information

This information must be read in conjunction with the PDS as certain terms, conditions, limits and exclusions apply. These terms, conditions, limits and exclusions are detailed in the RACV Travel Insurance Combined Product Disclosure Statement and Financial Services Guide will help you understand your policy and provide you with the information.

Combined Product FSG and PDS policies issued from 25 September 2017

Combined Product FSG and PDS policies issued from 8 July 2016-24 September 2017

Call us

For travel insurance enquiries, please call 13 13 29 between 8am and 6pm, 7 days a week. 

Updated notification as at 8:05pm (AEDT) 21st November.

Benefits are subject to the terms and conditions (including the limits, sub-limits and exclusions) of the insurance policy. Royal Automobile Club of Victoria (ABN 44 004 060 833) is acting for Tokio Marine & Nichido Fire Insurance Co., Ltd. (ABN 80 000 438 291 AFSL 80 000 438 291). Royal Automobile Club of Victoria may receive a commission which is a percentage of the premium paid to Tokio Marine & Nichido Fire Insurance Co., Ltd. and may also receive a portion of the underwriting profit, if any questions — ask us for more details. 

Please read the Combined Financial Services Guide and Product Disclosure Statement carefully to understand what this policy covers. Importantly, please note that exclusions, limits, and sub-limits apply. This insurance is issued by Tokio Marine and Nichido Fire Insurance Co., Ltd (Tokio Marine and Nichido) ABN 80 000 438 291 AFSL 246548.