RACV is upgrading some of the facilities at the City Club to deliver better services and enhance the experience we offer to our Club members. 


While we want to ensure these upgrades don't impact your experience at the City Club, we want to make sure our members are aware of what is happening behind the scenes. 
 

The City Club Retreat City Club Courtyard Club Rewards Program

City Club Retreat

RACV will soon open a new and larger suite within the City Club Retreat on Level 8. We have listened to feedback from our members and have made this significant improvement to further enhance the superior offering to members staying at the Retreat.



City Club Courtyard

As many of you would have noticed, RACV has upgraded and opened the City Club Courtyard to offer a new space and environment for our members to enjoy. We welcome you to experience this new area, located in the forecourt adjacent to the City Club Bistro.

Club Rewards Program – Kiosks

Our Club Rewards Program is now digital. Member offers can be easily viewed and redeemed at kiosk tablets located in the City Club. Many members have already started to redeem their offers.

The Travel Shop RACV Mobility Hub And More

RACV Travel Shop

We have brought together the services of our travel and retail shop to improve convenience for our members. The new much improved space, located on the corner of New Chancery Lane and Little Collins Street, invites our members to sit down with an RACV consultant to help address all their needs in the one location.

RACV Mobility Hub

The RACV Mobility Hub will be part of the suite of services provided to our Club members, making it easier to explore alternative means of travel. The Mobility Hub will provide a destination to freshen up at the end of your walk, run or ride into Melbourne's CBD. It will offer secure parking for your bicycle, as well as showers, change rooms and lockers to store belongings. It will offer the extra space for Gym members, notably with additional lockers, which many have asked for. We expect this to be fully operational during October this year.



And more

RACV is also in the early stages of exploring more exciting upgrades to our City Club to enhance value for our members. These upgrades will likely include a refresh to our gym change rooms, swimming pool and car park system. We will keep you regularly updated on these upgrades as they develop.

While all these improvements are unfolding, we are doing our best to ensure there is minimal disruption and inconvenience caused

and we thank you for your support as we continue to improve our member experience.