emergency home assist

• RACV Emergency Home Assist is a fast response services for the 10 most common home emergencies.
• We have qualified tradespeople on call 24 hours a day, 7 days a week.
• One low annual fee gives you up to 8 emergency call outs per year and there is no charge for RACV to attend the emergency.*
• We’ll either fix the problem on the spot or make temporary repairs to make sure your home is safe and secure, reducing the risk of further damage.

10 common emergencies covered:

	Type of Emergency
	A damaged roof, gutter or downpipe causing an internal leak. Water leaking internally through the ceiling walls.
	A blocked toilet, pipe or drain. Preventing smooth water flow, causing overflow or backup
	A burst tap or showerhead. The inability to control water flow as the result of a burst tap or showerhead causing significant water wastage, home or property damage
	Burst pipe. Physical breakage of a pipe or joint, causing significant water wastage, home or property damage
	Broken or burst hot water system. Broken or damaged system as the result of a burst unit, gas or electrical problems, faulty components, or even just the inability to reignite the pilot light
	Broken or damaged heating/cooling system. As a result of gas or electrical problems, faulty components or the inability to reignite the pilot light
	A blackout or power failure in the house. When the supply of power to all or part of the house has been disrupted. (Excludes area-wide blackouts)
	Being locked out of the house. Unable to gain access into your home
	Broken door or window. Where home safety or security is threatened as a result of door or window damage, including broken glass, damaged locks, jammed doors or windows
	A gas leak. Internal or external gas leaks as a result of damaged gas appliances or leaking gas pipe lines

RACV Emergency Home Assist is available in Metropolitan Melbourne and within 20km of regional centres with populations of 10,000 or more.  Click here to find out if your area is covered.

RACV Emergency Home Assist subscriptions covers residential properties of home owners and is not intended as a replacement for home insurance nor as a general maintenance, preventative or handyman service.

*Exclusions and limitations apply including the provision of some parts and materials. Refer to the Emergency Home Assist Terms and Conditions for more details.