Insurance

motor vehicle claims & emergency assistance

claims assistance - call 13 19 03

If you need to make a claim or require emergency assistance, call RACV on 13 19 03.

To lodge a claim call RACV Claims & Assistance Centre on 13 19 03.

You can call any time - we are there 24 hours a day, seven days a week.

You won't have to fill in forms, just call us.

This Accident Checklist may be useful in case of a vehicle accident

aussie assist - free emergency assistance - call 13 19 03

RACV provides free personal emergency and travel assistance as part of your insurance when you and your family are more than 100km away from your home.

We provide assistance including: 

• Cancelling credit cards and access card and reissuing lost or stolen tickets
• If your vehicle breaks down, assistance with locating spare parts that  are not available locally
• Transport home if needed, if a hospital stay of 7 days or more is imminent
• Organising transport for a family member or a friend to aid a lone travelling  policyholder

We also provide accommodation and transport assistance if you’re unable to drive, including: 

• Up to two night’s accommodation.
• Your return journey home.
• Delivery of policyholder’s vehicle back home.
• Payment of up to two night’s accommodation for the policyholder and family  if the vehicle is stolen.

If you have Prime Cover Comprehensive Motor Insurance, motor insurance designed for people 50 and over additional benefits include: 

• Assistance with motor related legal matters, for example; traffic offences,  road rules, buying or selling a car
• 24 hour medical assistance services

A Product Disclosure Statement is available to download for this product or can be obtained by calling 13 RACV (13 7228) or visiting any RACV Shop. You should consider the Product Disclosure Statement in deciding to acquire, or continue to hold this product. This product is issued by Insurance Manufacturers of Australia Pty Limited ABN 93 004 208 084 AFS Licence No. 227678.
Please consult with RACV to check whether savings on car insurance are available for you. Savings on car insurance may not be available to all customers and, if available, may vary according to your individual circumstances.