contact us

This travel insurance is arranged and managed by ETI Australia Pty Ltd through our Global Response Centre based at Toowong in Brisbane. Our Centre operates around the clock to help you when you need assistance. We have over 200 staff working in our Centre including doctors, registered nurses and support personnel. Many of our staff are also multi-lingual so we can speak the local language for you in many destinations. In addition to the staff in our Centre, we have access to on the ground teams located all around the world, including 400,000 service providers, 240 correspondents and 37 operation centres.

Whenever you need help you can contact our Centre and we will organise help for your situation. If you need to contact us, we are available 24 hours a day, every day of the year.

For Sales & General Enquiries, please phone 1300 727 542.

If you have a query relating to Claims, please phone 1300 727 542.

If you would like to write to us, you should contact racv@etiaustralia.com.au, fax 07 3305 7028 or alternatively:
ETI Australia Travel Insurance
PO Box 162
Toowong Qld 4066
Australia

Our Sales & Claims enquiries lines respond to queries during normal business hours 0800 to 1730 AEST Monday to Friday. For 24 hour emergency assistance, use the contact details below.

In Case of Emergency FREE CALL RACV Assist. If you are in one of the countries listed below, simply dial the number shown for that country.

For all other countries dial reverse charge ("collect") via the local operator on: 61 7 3305 7468. If you are hospitalised or you are receiving outpatient treatment exceeding AUD$2000, you MUST contact RACV Assist as soon as possible.

RACV Sales and Marketing Pty Ltd ABN 11 005 258 702 Authorised Representative 270432 is an authorised representative of ETI Australia Pty Ltd, ABN 52 097 227 177, AFSL 245631. This insurance is underwritten by Allianz Australia Insurance Limited (Allianz), ABN 15 000 122 850, AFSL 234708 and is arranged and managed by ETI Australia Pty Ltd. You should consider the Product Disclosure Statement before making any decisions about this product.