Find out why we're giving back part of your roadside assistance payment.
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Due to the COVID-19 pandemic and restrictions placed on travel, we understand that our Members have had less opportunity to use the extended benefits available within their Total Care and Extra Care products.
To support you during this challenging time, we’ve decided to give back a portion of your Total Care and Extra Care product payment to reimburse you for these extended benefits.
The partial refund applies to Members who held an active Total Care or Extra Care product as at 1 April 2020 and will be paid as follows:
If you held an active Total Care or Extra Care product as at 1 April 2020, we've refunded you for the extended benefits included in these products that you've been unable to utilise due to the travel restrictions put in place as a result of the COVID-19 pandemic.
The partial refund applies to RACV Emergency Roadside Assistance Total Care and Extra Care products that were active on 1 April 2020. This includes Business Care Extra Care, Total Care and Light Commercial Care products.
RACV is refunding Members for the extended benefits included in these products that they’ve been unable to utilise. It does not apply to Roadside Care products.
The partial refund is based on the approximate difference in price between standard Roadside Care, and Total Care and Extra Care products, which offer extended benefits.
We are refunding Members this difference for the three-month period from 1 April 2020 to 30 June 2020.
The partial refund amount has been calculated as:
Cheques are currently being processed and we expect to have them distributed to Members by the end of November.
You’ll receive a partial refund for each active Total Care or Extra Care product you held as at 1 April 2020.
For example, if you held both an active Total Care and Extra Care product in your name, you will receive a refund of $42.
No. You can still use your extended benefits in the event of a breakdown, as long as your product is still active.
Each eligible Total Care and Extra Care product-holder will receive their own cheque.
Our records indicate that you held an active Total Care or Extra Care product on 1 April 2020, which makes you eligible for this partial refund.
No, payments will need to be sent to the product-holder.
If a payment has been issued to a Member who has passed away, we can reissue the payment to a deceased estate via cheque. Give us a call on 1300 467 033 to let us know what you’d like to do.
Yes, we can reissue the payment to a deceased estate via cheque. Give us a call on 1300 467 033.
The form for this partial refund is now closed. If you were unable to complete the form, we'll send you a cheque for your partial refund amount.
If requested, we donated your partial refund to the RACV Communit Foundation on your behalf. Find out more about the RACV Community Foundation and its initiatives here.
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