• Why has RACV contacted me?


    Due to the COVID-19 pandemic and restrictions placed on travel, we understand that our Members have had less opportunity to use the extended benefits available within their Total Care and Extra Care products.

    To support you during this challenging time, we’ve decided to give back a portion of your Total Care and Extra Care product payment to reimburse you for these extended benefits.

  • How much is RACV giving back?


    The partial refund applies to Members who held an active Total Care or Extra Care product as at 1 April 2020 and will be paid as follows:

    • $12 per active Extra Care product.
    • $30 per active Total Care product.

Frequently asked questions

I've received a cheque from RACV. What is it for?

If you held an active Total Care or Extra Care product as at 1 April 2020, we've refunded you for the extended benefits included in these products that you've been unable to utilise due to the travel restrictions put in place as a result of the COVID-19 pandemic.

Which products does this partial refund apply to?

The partial refund applies to RACV Emergency Roadside Assistance Total Care and Extra Care products that were active on 1 April 2020. This includes Business Care Extra Care, Total Care and Light Commercial Care products.

RACV is refunding Members for the extended benefits included in these products that they’ve been unable to utilise. It does not apply to Roadside Care products.

How much money am I getting back and how has this been calculated?

The partial refund is based on the approximate difference in price between standard Roadside Care, and Total Care and Extra Care products, which offer extended benefits.

We are refunding Members this difference for the three-month period from 1 April 2020 to 30 June 2020.

The partial refund amount has been calculated as:

  • $12 per Extra Care product.
  • $30 per Total Care product.

Can payments be reissued in different names?

No, payments will need to be sent to the product-holder.

If a payment has been issued to a Member who has passed away, we can reissue the payment to a deceased estate via cheque. Give us a call on 1300 467 033 to let us know what you’d like to do.