Whether you’ve got a flat tyre or flat battery, we’re the trusted experts to get you back up and running quickly.
Call us if you need immediate assistance.
Already an RACV Member? You could save 5-20% with our loyalty discount, which we’ll apply automatically when you join.
*Prices valid as of 23 March 2025 and are subject to change. Administrative fees of 50c a month apply for monthly payments, $6 for the year.
**For more details about ineligible vehicles or limits and exclusions that apply to caravan/trailer assistance, download Emergency Roadside Assistance Terms and Conditions
Call 13 11 11, let us know your name, where you’re located and what’s gone wrong. Not yet a roadside member? We can sign you up when you call.
We’ll send a yellow patrol van to you. If in metro Melbourne you’ll get an SMS to track its arrival. Please secure any dogs or animals before we arrive.
Our roadside assistance expert will ask you questions and run a diagnostic test to find out what’s wrong with your vehicle.
8 out of 10 issues are fixed on the spot. If we can’t, we’ll arrange to tow your vehicle to a repairer.
Keep moving with our roadside assistance packages, including service for battery electric or hybrid vehicles.
You can get Emergency Roadside Assistance 24 hours after you’ve purchased your plan.^
If you're broken down now and need immediate help, call 13 11 11.
^Some restrictions apply. For more information, read the roadside assistance terms and conditions.
Yes, any licensed driver using a nominated vehicle can access your roadside assistance plan.
You can also add up to 6 drivers to your plan at no extra cost, making it as easy as possible to call for assistance – plus, they’ll get a complimentary RACV Membership.
If you've purchased RACV Emergency Roadside Assistance, you can get assistance from the auto club of the state you are in.
Call the relevant phone number below and you'll be connected to the auto club for the state you're in.
For more information, read the roadside assistance terms and conditions.
Find details of auto clubs across Australia below.
| State / territory | |
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Victoria |
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New South Wales and ACT |
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Queensland |
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South Australia |
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Western Australia |
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Tasmania |
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Northern Territory |
Usually, we’ll have someone out to help you within an hour of your call.
However sometimes it takes longer for help to arrive. This depends on how great the demand for assistance is at any one time.
If you're broken down now and need immediate help, call 13 11 11.
Roadside assistance provides breakdown support for mechanical issues and problems like flat batteries, punctured tyres and lockouts.
Car insurance is a separate product to roadside assistance. All types of car insurance provide cover for damage you may unintentionally cause to people’s property or vehicles during a listed incident.
Depending on your level of cover, car insurance may also provide cover for damage caused to your vehicle during a listed event, such as collision, theft or attempted theft, vandalism, or fire.
Most vehicles — including cars, electric vehicles and motorcycles — are eligible for Emergency Roadside Assistance. Your vehicle does not need to be insured to be eligible.
Vehicles that are ineligible include:
If you’re looking for assistance for commercial-only vehicles, check out Business Care Emergency Roadside Assistance.
Other things to consider
For full eligibility criteria, read the roadside assistance terms and conditions.
If you’ve been an RACV Member for 5 years or more, you get a loyalty discount on an annual roadside assistance plan as part of our Years of Membership benefits#.
Here's a breakdown of our starting pricings for each plan level (before discount):
Note that our monthly payment option includes administrative fees.*
| Tiers of membership | |
|---|---|
|
Blue member (0-4 years) |
N/A |
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Bronze members (5-9 years) |
5% off eligible products |
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Silver member (10-24 years) |
10% off eligible products |
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Gold member (25-50 years) |
15% off eligible products |
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Gold 50 member (51+ years) |
20% off eligible products |
You can add vehicles in the RACV app, your online account, by calling 13 72 28 or visiting us in-store if you have:
For all other plans, you’ll need to upgrade by calling 13 72 28 or visiting us in-store.
To add drivers to your plan:
No, you don’t need to be listed. You just need to be able to provide the plan owner’s details when you call.
When you are listed, it makes calling for help quicker and easier – plus, you’ll also get a complimentary RACV Membership at no extra cost, giving you access to loads of member benefits.
No, only the plan owner can make changes to the plan. Additional drivers can remove themselves from the plan if they want but they can’t make any other changes.
No, you’ll only get assistance for vehicles nominated on the Total Care plan. With Total Care, you can list up to 2 cars (or up to 5 cars at an extra cost).
To see roadside assistance plan prices, go to Compare roadside assistance plans.
No, you don’t need to own or drive the nominated vehicles on your roadside assistance plan.
Anyone can join your plan – there are no restrictions. You can invite:
# RACV Years of Membership: at 5 years Bronze cardholders receive a 5% discount, at 10 years Silver cardholders receive a 10% discount, at 25 years Gold cardholders receive a 15% discount and at 51 years Gold 50 cardholders receive a 20% discount.
*An administration fee of 50 cents is included in your monthly payment amount, equivalent to a maximum of $6 per annum.
Monetary limits apply to individual breakdown benefits. All benefits in the table are subject to limitations and exclusions. Please refer to Emergency Roadside Assistance Terms and Conditions for the exact entitlement.
For plans with a start date from 22 March 2024 - 22 March 2025, see the Emergency Roadside Assistance Terms and Conditions - February 2024.
^Fair Use Policy applies
The information provided is general advice only. Before making any decisions please consider your own circumstances and the Product Disclosure Statement and Target Market Determinations. For copies, visit racv.com.au. As distributor, RACV Insurance Services Pty Ltd AFS Licence No. 230039 receives commission for each policy sold or renewed. RACV Car Insurance issued by Insurance Manufacturers of Australia Pty Ltd ABN 93 004 208 084 AFS Licence No. 227678.
All RACV-accredited Auto Care Centres (AACCs) commit to:
All claims under this guarantee must be notified to your RACV-accredited Auto Care Centre within the expiry of the guarantee period. For more information, please contact your RACV-accredited Auto Care Centre.
All RACV AACC repairers provide a replacement warranty in respect of parts on the basis that all new, remanufactured and reconditioned parts installed will be covered by a minimum of 12 months or 20,000km, whichever occurs first, free-of-charge replacement warranty in respect of manufacturing faults (and in each case, abuse, physical damage or neglect will void the warranty).