Skip to main content
Woman sitting on couch, drinking takeaway coffee while looking at laptop.

Help and support

Find the answers to common questions, get help or access support

Popular topics
Billing and accounts
Products
Support services

Thank you for contacting us

Your reference number is

We'll contact you within 72 hours and may ask for this reference number.

Support services

We're here to support you with whatever you need.

Financial hardship

If you're struggling with bill payments or loan repayments, talk to our team and find out how we can help.

Family and domestic violence

We're here to support you and protect your privacy. Get in touch with our team.

Manage a deceased estate

How to notify us if a loved one has died and cancel their RACV products and services.

Still need help?

Get in touch

Can’t find the answer you’re looking for? You can email us for support.

Email us

Go online

Log in or create an account to update your details, manage your products, make a payment and more.

Go to your account

Interpreter and TTY services

Speak to us in your language, or use teletypewriter (TTY) services if you are deaf, hard of hearing or have a speech disorder.

Access a service