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Get in touch with us
Emergency Roadside Assistance
General enquiries
You can send an online enquiry anytime or call us between 7am to 11pm, including weekends and public holidays.
Insurance claims
If you have any questions, or you’d rather chat to someone on the phone, the claims team are ready to help.
What you can do online
Manage your products
Check what you’re covered for
Lodge and track your claims
Update personal details
More ways to connect with us
Hearing impaired services
If you are deaf, hard of hearing or have a speech impairment, you can use teletypewriter services (TTY) or the National Relay Service (NRS) to contact us.
Need help with something specific?
Claim online
You can claim online for car insurance, home insurance, caravan and trailer insurance, and motorcycle insurance. You can manage your claim and pay your excess online as well.
For travel insurance, you can make a claim within the travel insurance portal.
Find out how to prepare for and make a claim. Take a look at our handy claims guides:
Over the phone
For motor, home, boat, business and caravan insurance claims, call 13 19 03.
For travel insurance claims, call 1300 207 387.
RACV Club members can contact our locations by phone, post or email.
If you prefer, you can send us an enquiry and we’ll get back to you shortly.
RACV Club Membership
Call: 1300 501 501
Email: clubmembership@racv.com.au
Our locations
City Club
Call 03 9944 8888.
Healesville Country Club & Resort
Call 03 5962 4899.
You can contact one of our resorts by phone or email.
Cape Schanck Resort
Call: 03 5950 8000
Email: capeschanck@resorts.racv.com.au
Cobram Resort
Call: 03 5871 9700
Email: cobram@resorts.racv.com.au
Goldfields Resort
Call: 03 5345 9600
Email: goldfields@resorts.racv.com.au
Healesville Country Club & Resort
Call: 03 5962 4899
Email: healesville@club.racv.com.au
Hobart Hotel
Call: 03 6270 8600
Email: hobart@resorts.racv.com.au
Inverloch Resort
Call: 03 5674 0000
Email: inverloch@resorts.racv.com.au
Noosa Resort
Call: 07 5341 6300
Email: noosa@resorts.racv.com.au
Royal Pines Resort
Call: 07 5597 8700
Email: royalpines@resorts.racv.com.au
Torquay Resort
Call: 03 5261 1600
Email: torquay@resorts.racv.com.au
Drive School
If you’re looking for a driving instructor, search online to find one suited to any learner driver.
For further help with RACV Drive School, call 1300 788 229.
Roadside Assistance
To get help for roadside emergencies, call 13 11 11.
If you have Total Care or Extra Care, you can call the priority line on 1800 333 300.
Emergency trades
If you have a home emergency, call 13 46 63. We’ll send a qualified plumber, locksmith or electrician to you fast.
Learn more about what we can help with.
Home repairs and improvements
If the job is not urgent, such as painting a wall or installing a light, you can book a tradie online and get the work done at a later time.
Home security or Smart home
Call 13 27 56 or discover more about home security.
Travel insurance claims
You can make a travel insurance claim 24/7 in the online portal. Otherwise, contact the claims team on 1300 207 387 for help.
To learn more on how to make an RACV Travel Insurance claim, see our online guide.
RACV Travel and Experiences
Call 13 13 29.
Explore travel options, like international
driving permits, car hire and attraction tickets.
Tours and cruises
Call 1800 850 888.
Browse tours and cruises.
Car and personal loans
You can manage an existing loan online, including check your loan balance, view transaction summary or request a payout quote.
For further help with your loan, call us on 13 15 60.
Salary solutions
Call 1800 680 180.
RACV Community Foundation
Call (03) 9790 2919.
Head Office
Call (03) 9790 2211.
Media Enquiries
Call 0417 041 398.
Service of Legal Documents
Email The Proper Office
In person or by post:
The Proper Officer
Level 7, 485 Bourke Street,
Melbourne VIC 3000
RACV does not hold insurance claims information. Please refer to the relevant issuer listed in the Product Disclosure Statement (PDS).