Contact us

Claim online

You can claim online for car insurance, home insurance, caravan and trailer insurance, and motorcycle insurance. You can manage your claim and pay your excess online as well. 

For travel insurance, you can make a claim within the travel insurance portal.

Find out how to prepare for and make a claim. Take a look at our handy claims guides:

• vehicle insurance claims
• home insurance claims
• travel insurance claims.

Over the phone

For motor, home, boat, business and caravan insurance claims, call 13 19 03.

For travel insurance claims, call 1300 207 387.

RACV Club members can contact our locations by phone, post or email.

If you prefer, you can send us an enquiry and we’ll get back to you shortly.  

RACV Club Membership
Call: 1300 501 501
Email: clubmembership@racv.com.au

Our locations

City Club
Call 03 9944 8888.

Healesville Country Club & Resort
Call 03 5962 4899.

You can contact one of our resorts by phone or email.

Cape Schanck Resort
Call: 03 5950 8000
Email: capeschanck@resorts.racv.com.au

Cobram Resort
Call: 03 5871 9700
Email: cobram@resorts.racv.com.au

Goldfields Resort
Call: 03 5345 9600
Email: goldfields@resorts.racv.com.au

Healesville Country Club & Resort
Call: 03 5962 4899

Email: healesville@club.racv.com.au

Hobart Hotel
Call: 03 6270 8600
Email: hobart@resorts.racv.com.au

Inverloch Resort
Call: 03 5674 0000

Email: inverloch@resorts.racv.com.au

Noosa Resort
Call: 07 5341 6300

Email: noosa@resorts.racv.com.au

Royal Pines Resort
Call: 07 5597 8700

Email: royalpines@resorts.racv.com.au

Torquay Resort
Call: 03 5261 1600

Email: torquay@resorts.racv.com.au

Drive School 

If you’re looking for a driving instructor, search online to find one suited to any learner driver. 

For further help with RACV Drive School, call 1300 788 229.

Roadside Assistance

To get help for roadside emergencies, call 13 11 11. 

If you have Total Care or Extra Care, you can call the priority line on 1800 333 300.

Emergency trades

If you have a home emergency, call 13 46 63. We’ll send a qualified plumber, locksmith or electrician to you fast. 

Learn more about what we can help with.

Home repairs and improvements

If the job is not urgent, such as painting a wall or installing a light, you can book a tradie online and get the work done at a later time.

Home security or Smart home

Call 13 27 56 or discover more about home security.

Travel insurance claims

You can make a travel insurance claim 24/7 in the online portal. Otherwise, contact the claims team on 1300 207 387 for help.

To learn more on how to make an RACV Travel Insurance claim, see our online guide.  

RACV Travel and Experiences

Call 13 13 29.
Explore travel options, like international 
driving permits, car hire and attraction tickets.

Tours and cruises

Call 1800 850 888.
Browse tours and cruises.

Car and personal loans

You can manage an existing loan online, including check your loan balance, view transaction summary or request a payout quote.

For further help with your loan, call us on 13 15 60.

Salary solutions

Call 1800 680 180.

RACV Community Foundation 

Call (03) 9790 2919.

Head Office

Call (03) 9790 2211.

Media Enquiries

Call 0417 041 398.

Service of Legal Documents

Email The Proper Office

In person or by post:
The Proper Officer
Level 7, 485 Bourke Street,
Melbourne VIC 3000

RACV does not hold insurance claims information. Please refer to the relevant issuer listed in the Product Disclosure Statement (PDS).