• Visiting RACV Club

    Our Club properties in the city and Healesville are open and welcoming Members and guests with some  capacity limits in place.

    We ask that Members continue to revisit the RACV Club bookings page for the most up to date information regarding opening dates and times for facilities at both properties.

    In line with RACV's conditions of entry, all staff must be fully vaccinated or have a valid medical exemption to work at our properties.

    We are currently unable to accept Members or guests to RACV Club properties if you or anyone in your party:

    • are currently awaiting COVID-19 test results and are required to isolate or quarantine
    • feel unwell and display any symptoms of illness.

    We thank you for your patience and support.

Our hygiene and safety standards are in place to make your interactions with us, and each other, safe.

Staff vaccination

Our frontline staff are vaccinated in line with government requirements to ensure the ongoing safety of our staff, our Members and all those we interact with.

Face masks

Masks must be worn in line with guidelines.

Physical distancing

We’re continuing to follow social distancing guidelines across all our venues and services.

Hygiene and cleaning

We’re continuing to provide increased cleaning and hand sanitiser stations.



Keeping you safe is our top priority, which is why we’ve made some changes to the way accommodation and other facilities operate at RACV Club. We also ask you to help us keep everybody safe by following our guidelines, and letting us know if you see something unsafe during your visit.

Find out more below about what to expect from your visit to RACV Club, as well as specific changes relating to dining and facilities.

  • Before you visit

    • Before your stay, we recommend booking some experiences (such as dining and One Spa treatments) to avoid missing out, as spaces may be limited. Keep in mind operating hours may be different from your previous visits.
    • If you have symptoms or are currently required to be in isolation, please contact us to cancel your booking.
  • Arriving at the Club

    The following changes have now been introduced:

    • Valet parking and porterage won’t be available.
    • All transactions across Club facilities will be cashless.

Club accommodation

  • Photo identification needs to be shown and a credit card provided.
  • All transactions across Club facilities will be cashless. 
  • We’ll ask you to make full payment for your stay when you check-in.
  • Staff won't enter your room unless you want them to - housekeeping will only be provided upon request. Requested housekeeping will only be undertaken when you are not in the room.
  • Fresh towels and amenities can be provided on request via contactless delivery.
  • All in-room dining will be served via contactless delivery.
  • The mini-bar won’t be stocked; however, you’ll still be able to purchase items.
  • Additional pillows and blankets are still available on request, via contactless delivery.
  • A contactless express check-out service is available on departure.

Golf

In line with the new Government requirements the following conditions will be enforced across all Victorian golf courses and facilities:

  • Playing groups are capped at 4 people.

Dining 

  • Venues will operate with set booked seating times, including breakfast. To avoid disappointment, please book ahead of your stay.
  • You may be seated at an outdoor dining location; please ensure you bring appropriate clothing given the predicted weather.
  • A la carte dining may replace buffets and physical distancing will be in place between groups.
  • Extra hygiene measures will be in place with tables set once guests are seated.

One Spa

  • Couple bookings won’t be available. 
  • Single-use treatment equipment will be used and lockers and waiting areas will be set for social distancing. 
  • Water-based treatments such as Hammam and Steam Rooms may not be available. 
  • You’ll need to shower prior to treatment if shower facilities are available.

City Club car parking

  • Members can use the car park without a booking at the Club, however you may need to use the public lifts to enter and exit the building.

Fitness Centre and facilities

  • Gyms will be closed at times for additional cleaning. Please check operating hours when you book.
  • Single-use disposable wipes will be available to wipe down equipment before and after use. 
  • Water fountains have been disabled, so remember to bring your own bottle. 
  • Fitness class start times will be staggered when they are available.
  • When available, Squash Courts will be cleaned between games; start times will be staggered and game time limited to 60 minutes.

Pool, Spa, Sauna, and Steam Room

  • There may be limited access to spas, saunas and steam rooms when they are reopened. When available, limits will apply to the number of people using the pool area at any one time.
  • These facilities will be closed at times for additional cleaning. Please check operating hours when you book.
  • All guests need to shower before using the pool, spa, sauna, and steam room facilities if shower facilities are available.

Conferences and Events

  • Venue inspections can be done virtually or in person. 
  • Meeting spaces, shared equipment and amenities will be cleaned frequently, before and after use. 
  • Spray sanitiser and wipes will be made available.  
  • Conference rooms will be set for social distancing and maximum gatherings in line with Government guidelines. 
  • Individually served catering and refreshments may replace buffets.

Library and Shared working space

  • When these facilities reopen, access will be subject to availability.  
  • Seating, workspaces and computers will be cleaned between use. 
  • Latex gloves will be provided for you to remove books from shelves. 
  • Hard-copy magazines and newspapers won’t be available.

Hairdresser and Barber

  • Single-use capes will be provided to clients. 
  • Staff will wear face masks in line with government guidelines. 
  • Clients will need to bring their own reading materials and refreshments as these won’t be available. 
  • Barber appointments are limited to 20 minutes.

If you’re feeling unwell or are required to isolate, we kindly ask that you postpone your visit to our Clubs. To cancel a booking, please call the Club location you intended to stay at directly.

Members and guests are reminded that in the event that a Club accommodation reservation is cancelled after 8.00am on the scheduled day of arrival, 40% of the room tariff for the first night will be charged to their account. Non-member reservations must be cancelled at least 24 hours prior to arrival. Any cancellation after this period will incur one night's tariff.