RACV Club

Everything you need to know about how we’re responding to Coronavirus (COVID-19)

Our hygiene promise

We’re committed to making sure our properties are ready to deliver the same great experience for Members and guests, while meeting all Government requirements.

Our already high health and hygiene standards have been enhanced with new measures. Watch our team explain. 

         

Physical distancing

Markings to maintain physical distancing in all spaces.

Increased cleaning

More frequent cleaning across the property.

Hand hygiene

Sanitising stations available for guests and staff.

Reduced contact

Cashless transactions to minimise close contact.

Contact tracing

Recording contact details in the event COVID-19 cases are reported.

Plan a future visit

  • Arriving at the Club

    The following changes have now been introduced:

    • You will be welcomed at Club entries for screening before entering the property.
    • Valet parking and porterage won’t be available.
    • You’ll need to provide your contact details when you arrive and each time you use a Club facility. This helps us with contact tracing if a COVID-19 case is reported.
    • All transactions across Club facilities will be cashless.

  • Using Club facilities

    Bookings for individual facilities at Club locations are required during this time.

    • Operating hours and dining menus may change, so please check availability to avoid disappointment. 
    • Advance bookings can be arranged by visiting our booking page. 

Club accommodation

  • Only one person invited to the check-in desk at a time. 
  • Photo identification needs to be shown and a credit card provided.
  • All transactions across Club facilities will be cashless. 
  • Full payment for your stay needs to be made when you check-in. 
  • Housekeeping only provided upon request. Fresh towels and amenities can be provided on request via contactless delivery. 
  • For all in-room dining, a single-use menu will be provided and served via contactless delivery. 
  • The mini-bar won’t be stocked; however, you’ll still be able to purchase items. 
  • Additional pillows and blankets are still available on request, via contactless delivery. 
  • Contactless express check-out service is available on departure.

Dining 
  • Venues will operate with set booked seating times, including breakfast. To avoid disappointment, please book ahead of your stay.
  • A la carte dining will replace buffets and physical distancing will be in place between groups.

One Spa

  • Couple bookings won’t be available. 
  • Therapists will wear face masks at your request.
  • Single-use treatment equipment will be used and lockers and waiting areas will be set for social distancing. 
  • Water-based treatments such as Hammam and Steam Rooms may not be available. 
  • You’ll need to shower prior to treatment if shower facilities are available.

Pool, Spa, Sauna, and Steam Room
  • There may be limited access to spas, saunas and steam rooms. When available, limits will apply to the number of people using the pool area at any one time. 
  • All guests need to shower before using the pool, spa, sauna, and steam room facilities.

Fitness Centre and facilities

  • You'll need to bring your own towel, which is required at all times. 
  • Single-use disposable wipes will be available to wipe down equipment before and after use. 
  • Water fountains have been disabled, so remember to bring your own bottle. 
  • Fitness class start times will be staggered. 
  • Squash Courts will be cleaned between games; start times will be staggered and game time limited to 60 minutes.

Library and Shared working space

  • Access will be subject to availability.  
  • Seating, workspaces and computers will be cleaned between use. 
  • Latex gloves will be provided for you to remove books from shelves. 
  • Hard-copy magazines and newspapers won’t be available.

Billiards and Snooker

  • Members need to bring their own cues, which can be stored in a locker. 
  • Tables and balls will be cleaned between games.

Hairdresser and Barber

  • Single-use capes will be provided to clients. 
  • Staff will wear face masks at your request.
  • Clients will need to bring their own reading materials and refreshments as these won’t be available. 
  • Barber appointments are limited to 30 minutes.

City Club car parking
  • Members can use the car park without a booking at the Club, however you’ll need to use the public lifts to enter and exit the building.

Golf

  • Tee times will be staggered with 1st tee starts to support physical distancing. 
  • Flag sticks are to remain in holes and there will be no use of rakes by golfers. 
  • For more information on our golf courses, read our frequently asked questions.

Conferences and Events
  • Venue inspections can be done virtually. For in-person inspections, only a few staff and visitors are permitted. 
  • Event organisers need to provide contact details of all attendees. This helps us with contact tracing if a COVID-19 case is reported. 
  • Meeting spaces, shared equipment and amenities will be cleaned frequently, before and after use. 
  • Spray sanitiser and wipes will be made available.  
  • Conference rooms will be set for social distancing and maximum gatherings in line with Government guidelines. 
  • Individually served catering and refreshments will replace buffets.

Booking and cancellation

If you’re feeling unwell, we kindly ask that you postpone your visit to our Clubs. To cancel a booking, please call the Club location you intended to stay at directly.

Members and guests are reminded that in the event that a Club accommodation reservation is cancelled after 8.00am on the scheduled day of arrival, 40% of the room tariff for the first night will be charged to their account. Non-member reservations must be cancelled at least 24 hours prior to arrival. Any cancellation after this period will incur one night's tariff.

Frequently asked questions

More information on our locations and services

Useful COVID-19 links