RACV Club

• Only one person invited to the check-in desk at a time. 
• Photo identification needs to be shown and a credit card provided.
• All transactions across Club facilities will be cashless. 
• Full payment for your stay needs to be made when you check-in. 
• Housekeeping only provided upon request. Fresh towels and amenities can be provided on request via contactless delivery. 
• For all in-room dining, a single-use menu will be provided and served via contactless delivery. 
• The mini-bar won’t be stocked; however, you’ll still be able to purchase items. 
• Additional pillows and blankets are still available on request, via contactless delivery. 
• Contactless express check-out service is available on departure.
  

• Venues will operate with set booked seating times, including breakfast. To avoid disappointment, please book ahead of your stay.
• A la carte dining will replace buffets and physical distancing will be in place between groups.

• Couple bookings won’t be available. 
• Therapists will wear face masks at your request.
• Single-use treatment equipment will be used and lockers and waiting areas will be set for social distancing. 
• Water-based treatments such as Hammam and Steam Rooms may not be available. 
• You’ll need to shower prior to treatment if shower facilities are available.
  

• There may be limited access to spas, saunas and steam rooms. When available, limits will apply to the number of people using the pool area at any one time. 
• All guests need to shower before using the pool, spa, sauna, and steam room facilities.
  

• You'll need to bring your own towel, which is required at all times. 
• Single-use disposable wipes will be available to wipe down equipment before and after use. 
• Water fountains have been disabled, so remember to bring your own bottle. 
• Fitness class start times will be staggered. 
• Squash Courts will be cleaned between games; start times will be staggered and game time limited to 60 minutes.
  

• Access will be subject to availability.  
• Seating, workspaces and computers will be cleaned between use. 
• Latex gloves will be provided for you to remove books from shelves. 
• Hard-copy magazines and newspapers won’t be available.
  

• Members need to bring their own cues, which can be stored in a locker. 
• Tables and balls will be cleaned between games.
  

• Single-use capes will be provided to clients. 
• Staff will wear face masks at your request.
• Clients will need to bring their own reading materials and refreshments as these won’t be available. 
• Barber appointments are limited to 30 minutes.
  

• When the club reopens, Members can use the car park without a booking at the Club, however you’ll need to use the public lifts to enter and exit the building.

• Tee times will be staggered with 1st tee starts to support physical distancing. 
• Flag sticks are to remain in holes and there will be no use of rakes by golfers. 
• For more information on our golf courses, read our frequently asked questions.
  

• Limits will apply to the number of people using these spaces.
  

• Venue inspections can be done virtually. For in-person inspections, only a few staff and visitors are permitted. 
• Event organisers need to provide contact details of all attendees. This helps us with contact tracing if a COVID-19 case is reported. 
• Meeting spaces, shared equipment and amenities will be cleaned frequently, before and after use. 
• Spray sanitiser and wipes will be made available.  
• Conference rooms will be set for social distancing and maximum gatherings in line with Government guidelines. 
• Individually served catering and refreshments will replace buffets.

Following Victorian Government advice and direction, Club Memberships were automatically suspended on Monday, 23 March 2020 when Club locations first closed due to COVID-19. This suspension will be lifted on Friday, 23 October 2020.

Your current annual membership has been extended by 7 months to cover this period of Club closure.

If you have already renewed your membership:

Your membership will be extended by 7 months.

For example, if you paid your renewal in February 2020, your next renewal statement will be sent in September 2021, and each year thereafter, your renewal will be sent in September.

If you have not yet renewed your membership:

You’re required to make a payment by 30 November 2020 or your membership may be cancelled. If you pay by 30 November 2020, your Club membership will be extended by 7 months from your original renewal date.

For example, if you received a renewal statement in June 2020 and did not pay at that time, once you pay your renewal you’ll receive your next renewal in January 2022 (1.e. 7 + 12 months’ time). Your annual Club membership renewal will then be sent in January each year going forward.

We appreciate the support of all Members who have renewed their Club memberships during this time.

We’ll lift the Club membership suspension on Friday, 23 October 2020. Your Club membership has been suspended for 7 months since Monday, 23 March 2020.

During this temporary closure, the team has been working hard to maintain and improve the facilities at both Club properties so that when you return, you can enjoy the same high standards you expect from Club. We’ve also helped keep you connected with your community by continuing to deliver Club events, our Highlights magazine and regular Club content online. There are costs incurred in relation to these initiatives that have been undertaken for the benefit of Club members.

We hope this 7-month suspension of Club membership has provided you with some relief during these unprecedented times.

No, fees will not increase in 2021.

The last fee increase took effect 1 February 2020.

We understand that COVID-19 and the 2019-20 bushfires have resulted in financial hardship for many. We’re here to support you during this time.
If you’re unable to pay your annual Club membership renewal fee due to financial hardship, we encourage you to contact our Club accounts team to discuss what options are available to you.

Call: 1300 501 501

Email: clubaccounts@racv.com.au

Yes. If you have an RACV Gift Card that was activated before November 2019 and was due to expire in 2020, we can extend the card validity date by an additional 12 months during this difficult time.

To extend the validity, all you need to do is email us at giftcards@racv.com.au so we can make the change.