Staying safe together

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Keeping you safe is our top priority, which is why we’ve made some changes to the way our facilities at RACV Resorts operate.

We're committed to delivering the same exceptional service and experience our Members and guests expect, while ensuring we meet COVID-Safe requirements.

Watch this video to learn more about the health and safety guidelines we've put in place to help everyone stay safe and well.

  • Visiting RACV Club

    In line with RACV’s conditions of entry and our vaccination policy, all staff, Members and guests aged 12+ must be fully vaccinated or have a valid medical exemption to visit or stay at either of our RACV Club properties in Victoria.

    Our Club properties in the city and Healesville are open and welcoming Members and guests with some  capacity limits in place.

    We ask that Members continue to revisit the RACV Club bookings page for the most up to date information regarding opening dates and times for facilities at both properties.

    Advice for Members and guests at RACV Club

    Club Members and guests are reminded that you will be required to follow new procedures on arrival at our facilities, including QR code check in. You’ll need to be ready to show evidence of your vaccination status or a valid medical exemption when you visit our facilities.

    We are currently unable to accept Members or guests to RACV Club properties if you or anyone in your party:

    • cannot show valid documentation on arrival at our facilities
    • are required to test for COVID-19 and isolate or quarantine
    • are currently awaiting COVID-19 test results
    • feel unwell and display any symptoms of illness.

    We thank you for your patience and support. Please be kind to our staff - poor behaviour and/or abuse will not be tolerated, and may result in your removal from Club facilities and termination of your membership.

    Your information will be handled in compliance with government guidelines regarding the COVID-19 public health response and may be used to assist local health authorities with contact tracing. Incomplete or inaccurate information will affect the ability of health authorities to conduct their inquiries and to contact you if you’re at risk. Our Privacy Charter explains how you can contact us, access or update your information, and how to lodge a privacy complaint.

Keeping each other safe

We’re committed to making sure our properties are ready to deliver the same great experience for Members and guests while meeting all Government requirements. Our already high health and hygiene standards have been enhanced with new measures.

Staff vaccination

Our frontline staff are vaccinated in line with government requirements to ensure the ongoing safety of our staff, our Members and all those we interact with.

Check-in and vaccination status

We’ll ask you to check in via QR code and show proof of vaccination (or a valid medical exemption) when visiting or staying at an RACV Resort or Club property in Victoria, Queensland and Tasmania.

Contact tracing

Where appropriate, we’ll ask to record your contact details to help with contact tracing if any COVID-19 cases are reported.



Face masks

Masks must be worn in line with guidelines. If you have a lawful reason not to wear a mask, we may ask to see written evidence of this.

Physical distancing

We’re continuing to follow social distancing guidelines across all our venues and services.

Hygiene and cleaning

We’re continuing to provide increased cleaning and hand sanitiser stations.

What's changed when you visit RACV Club

Keeping you safe is our top priority, which is why we’ve made some changes to the way accommodation and other facilities operate at RACV Club. We also ask you to help us keep everybody safe by following our guidelines, and letting us know if you see something unsafe during your visit.

Find out more below about what to expect from your visit to RACV Club, as well as specific changes relating to dining and facilities.

  • Before you visit

    Before your visit, you’ll need to book all your experiences (such as dining and Fitness Centre facilities) to avoid missing out, as spaces will be limited to maintain physical distancing.  

    • You can make bookings using the contact details for individual Club facilities.
    • Dining may be outdoors so please pack suitable clothing for predicted weather to ensure you enjoy your experience.
    • Keep in mind operating hours and dining menus may be different from your previous visits. Feel free to call us with any questions.
    • If you have symptoms or have been in close contact with someone confirmed to have COVID-19 in the last 14 days, or are currently required to be in isolation, please contact us to cancel your booking.
  • Arriving at the Club

    The following changes have now been introduced:

    • You will be welcomed at Club entries for screening upon arriving at the property and may be asked to be temperature checked.
    • Valet parking and porterage won’t be available.
    • You’ll need to provide your contact details when you arrive and each time you use a Club facility. This helps us with contact tracing if a COVID-19 case is reported.
    • All transactions across Club facilities will be cashless.
  • Using Club facilities

    Bookings for many individual facilities at Club locations are required during this time.

    • Operating hours and dining menus may change, so please check availability to avoid disappointment. 
    • Advance bookings can be arranged by visiting our bookings page

Club accommodation

  • All members of the party will be asked to complete a COVID-Safe declaration. You may be asked to undertake a temperature check and complete a declaration on multiple occasions during your stay.  If you demonstrate symptoms during your stay you will be asked to leave our property.
  • Photo identification needs to be shown and a credit card provided.
  • All transactions across Club facilities will be cashless. 
  • We’ll ask you to make full payment for your stay when you check-in.
  • Staff won't enter your room unless you want them to - housekeeping will only be provided upon request. Requested housekeeping will only be undertaken when you are not in the room.
  • Fresh towels and amenities can be provided on request via contactless delivery.
  • All in-room dining will be served via contactless delivery.
  • The mini-bar won’t be stocked; however, you’ll still be able to purchase items.
  • Additional pillows and blankets are still available on request, via contactless delivery.
  • A contactless express check-out service is available on departure.

Golf

You’ll need to be ready to show evidence that you’re fully vaccinated or have a valid medical exemption during your visit at RACV Club properties. 

In line with the new Government requirements the following conditions will be enforced across all Victorian golf courses and facilities:

  • Playing groups are capped at 4 people.
  • QR code check in must be completed every game/day members attend the site.
  • Practice facilities are open for use, however, players using these facilities must check in at the Golf Shop and use the QR code service.  

Dining 

  • Venues will operate with set booked seating times, including breakfast. To avoid disappointment, please book ahead of your stay.
  • You may be seated at an outdoor dining location; please ensure you bring appropriate clothing given the predicted weather.
  • A la carte dining may replace buffets and physical distancing will be in place between groups.
  • Extra hygiene measures will be in place with tables set once guests are seated. You may be asked to complete a temperature check on arrival as well as completing a COVID-Safe health declaration and provide contact tracing information.

One Spa

  • Couple bookings won’t be available. 
  • Staff will wear masks during your visit and may temperature check guests on arrival. 
  • Single-use treatment equipment will be used and lockers and waiting areas will be set for social distancing. 
  • Water-based treatments such as Hammam and Steam Rooms may not be available. 
  • You’ll need to shower prior to treatment if shower facilities are available.

City Club car parking

  • Members can use the car park without a booking at the Club, however you may need to use the public lifts to enter and exit the building.

Fitness Centre and facilities

  • Gyms will be closed at times for additional cleaning. Please check operating hours when you book.
  • Single-use disposable wipes will be available to wipe down equipment before and after use. 
  • Water fountains have been disabled, so remember to bring your own bottle. 
  • Fitness class start times will be staggered when they are available.
  • When available, Squash Courts will be cleaned between games; start times will be staggered and game time limited to 60 minutes.

Pool, Spa, Sauna, and Steam Room

  • There may be limited access to spas, saunas and steam rooms when they are reopened. When available, limits will apply to the number of people using the pool area at any one time.
  • These facilities will be closed at times for additional cleaning. Please check operating hours when you book.
  • All guests need to shower before using the pool, spa, sauna, and steam room facilities if shower facilities are available.

Conferences and Events

  • Venue inspections can be done virtually or in person. 
  • Event organisers need to provide contact details of all attendees. This helps us with contact tracing if a COVID-19 case is reported. 
  • Meeting spaces, shared equipment and amenities will be cleaned frequently, before and after use. 
  • Spray sanitiser and wipes will be made available.  
  • Conference rooms will be set for social distancing and maximum gatherings in line with Government guidelines. 
  • Individually served catering and refreshments may replace buffets.

Library and Shared working space

  • When these facilities reopen, access will be subject to availability.  
  • Seating, workspaces and computers will be cleaned between use. 
  • Latex gloves will be provided for you to remove books from shelves. 
  • Hard-copy magazines and newspapers won’t be available.

Hairdresser and Barber

  • Single-use capes will be provided to clients. 
  • Staff will wear face masks in line with government guidelines. 
  • Clients will need to bring their own reading materials and refreshments as these won’t be available. 
  • Barber appointments are limited to 20 minutes.

Bookings for some facilities and dining options are required at both RACV Club locations.

Booking and cancellations

If you’re feeling unwell or have been in close contact with someone confirmed to have COVID-19 in the last 7 days and are required to isolate, we kindly ask that you postpone your visit to our Clubs. To cancel a booking, please call the Club location you intended to stay at directly.

Members and guests are reminded that in the event that a Club accommodation reservation is cancelled after 8.00am on the scheduled day of arrival, 40% of the room tariff for the first night will be charged to their account. Non-member reservations must be cancelled at least 24 hours prior to arrival. Any cancellation after this period will incur one night's tariff.

Frequently asked questions

What will be open when I visit?

When you visit our properties, not all facilities will be open or open in the same way. We appreciate your understanding as we begin to reopen within the new COVID-Safe environment. Please keep up to date via this page, our bookings page or contact us directly.

What will happen to my RACV Club membership?

Following Victorian Government advice and direction, Club Memberships were automatically suspended on Monday, 23 March 2020 when Club locations first closed due to COVID-19. This suspension was lifted on Friday, 23 October 2020.

Your current annual membership has been extended by 7 months to cover this period of Club closure.

My RACV Club membership was due for renewal. Will my membership be extended?

If you have already renewed your membership:

Your membership will be extended by 7 months.

For example, if you paid your renewal in February 2020, your next renewal statement will be sent in September 2021, and each year thereafter, your renewal will be sent in September.

If you have not yet renewed your membership:

You’re required to make a payment by 30 November 2020 or your membership may be cancelled. If you pay by 30 November 2020, your Club membership will be extended by 7 months from your original renewal date.

For example, if you received a renewal statement in June 2020 and did not pay at that time, once you pay your renewal you’ll receive your next renewal in January 2022 (1.e. 7 + 12 months’ time). Your annual Club membership renewal will then be sent in January each year going forward.

We appreciate the support of all Members who have renewed their Club memberships during this time.

More information on our locations and services