RACV Club and Covid-19

Everything you need to know about your next visit.

  • Visiting RACV Club

    Our Club properties in the city and Healesville are open and welcoming Members and guests with some  capacity limits in place.

    We ask that Members continue to revisit the RACV Club bookings page for the most up to date information regarding opening dates and times for facilities at both properties.

    In line with RACV's conditions of entry, all staff must be fully vaccinated or have a valid medical exemption to work at our properties.

    We are currently unable to accept Members or guests to RACV Club properties if you or anyone in your party:

    • are currently awaiting COVID-19 test results and are required to isolate or quarantine
    • feel unwell and display any symptoms of illness.

    We thank you for your patience and support.

Our hygiene and safety standards are in place to make your interactions with us, and each other, safe.

Staff vaccination

Our frontline staff are vaccinated in line with government requirements to ensure the ongoing safety of our staff, our Members and all those we interact with.

Face masks

Masks must be worn in line with guidelines.

Physical distancing

We’re continuing to follow social distancing guidelines across all our venues and services.

Hygiene and cleaning

We’re continuing to provide increased cleaning and hand sanitiser stations.



Keeping you safe is our top priority, which is why we’ve made some changes to the way accommodation and other facilities operate at RACV Club. We also ask you to help us keep everybody safe by following our guidelines, and letting us know if you see something unsafe during your visit.

Find out more below about what to expect from your visit to RACV Club, as well as specific changes relating to dining and facilities.

  • Before you visit

    • Before your stay, we recommend booking some experiences (such as dining and One Spa treatments) to avoid missing out, as spaces may be limited. Keep in mind operating hours may be different from your previous visits.
    • If you have symptoms or are currently required to be in isolation, please contact us to cancel your booking.

  • Arriving at the Club

    The following changes have now been introduced:

    • Valet parking and porterage won’t be available.
    • All transactions across Club facilities will be cashless.

Club accommodation

  • Photo identification needs to be shown and a credit card provided.
  • All transactions across Club facilities will be cashless. 
  • We’ll ask you to make full payment for your stay when you check-in.
  • Staff won't enter your room unless you want them to - housekeeping will only be provided upon request. Requested housekeeping will only be undertaken when you are not in the room.
  • All in-room dining will be served via contactless delivery.
  • A contactless express check-out service is available on departure.

Dining 
  • Venues may operate with set booked seating times, including breakfast. To avoid disappointment, please book ahead of your stay.
  • You may be seated at an outdoor dining location; please ensure you bring appropriate clothing given the predicted weather.

One Spa

  • You’ll need to shower prior to treatment if shower facilities are available.

Fitness Centre and facilities

  • Please check operating hours when you book.
  • Single-use disposable wipes will be available to wipe down equipment before and after use. 
  • Water fountains have been disabled, so remember to bring your own bottle. 

Conferences and Events
  • Venue inspections can be done virtually or in person. 
  • Meeting spaces, shared equipment and amenities will be cleaned frequently, before and after use. 
  • Spray sanitiser and wipes will be made available.  

If you’re feeling unwell or are required to isolate, we kindly ask that you postpone your visit to our Clubs. To cancel a booking, please call the Club location you intended to stay at directly.

Members and guests are reminded that in the event that a Club accommodation reservation is cancelled after 8.00am on the scheduled day of arrival, 40% of the room tariff for the first night will be charged to their account. Non-member reservations must be cancelled at least 24 hours prior to arrival. Any cancellation after this period will incur one night's tariff.