Booking at RACV Club
I'm interested in...
- City Club
- Healesville
- Frequently asked questions
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Prior to visiting City Club or Healesville Country Club & Resort, you will need to book some experiences before you arrive at the property such as dining, One Spa and golf.
Our COVID-safe practices
Your visit to RACV Club will be a little different from usual as we adapt to the Government’s public health advice, however we’re still committed to providing you with an enjoyable – and safe – experience. We will require you to comply with the current COVID-safe protocols during your stay or visit and we appreciate your ongoing support and patience as we embed these new measures.
Check-in and Vaccination Status
In line with government advice and until further notice, all staff, Members and guests aged 12+ must be fully vaccinated or have a valid medical exemption to visit or stay at our RACV Club properties. Please be ready to show evidence of your vaccination status or medical exemption when you visit our facilities.
You’ll also need to QR code check in when you arrive and each time you use a Club facility.
Face masks
We ask that you wear a face mask when required in line with Victorian Government guidelines. If you have a lawful reason not to wear a mask, we may ask to see written evidence of this when on RACV property.
We look forward to welcoming you back to our RACV Club properties. Check each of our locations below to find out what’s open and what’s closed, you can make bookings using the links and details below.
Please visit our Club page for further information about the way we operate, including our hygiene practices and any other information about how your visit to our properties may have changed.
We are currently open for visits and stays. Find out what dining options and facilities are open and available for your visit below.
What's open
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Mobility Hub
24 hours, 7 days, Members and in-house guests.
What's closed
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Gallery Lounge
Currently closed for refurbishment.
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The Tarrant Room
We are currently open for visits and stays. Find out what dining options and facilities are open and available for your visit below.
What will be open when I visit?
When you visit our properties, not all facilities will be open or open in the same way. We appreciate your understanding as we begin to reopen within the new COVID safe environment. Please keep up to date via our website or contact us directly.
What should I do if I see something that is not COVID safe?
If you see anything not in line with government guidelines, please contact a staff member immediately.
How can I change or cancel my booking?
If you wish to change or cancel a booking you have made for an upcoming visit or stay, please make contact directly with our City Club or Healesville team to let us know.
You can find the contact details for each our RACV Club locations here.
Can I visit without a booking?
In line with government rules, we require all Members and guests to make bookings for all activities at our properties prior to arrival. We ask that you please plan your visit prior to arriving at our RACV Resort properties to ensure you can access facilities with limited capacity.
What happens if I am sick, how do I let someone know?
If you are unwell and wish to change or cancel a booking you have made for an upcoming visit or stay, please make contact directly with our City Club or Healesville team to let us know.
You can find the contact details for each our RACV Club locations here.
We ask that you please do not visit the Club if you feel unwell or have knowingly come in contact with someone suspected of having COVID-19.
Do I have to give my details multiple times if I have already provided them at entry to the Club?
Yes. RACV are committed to protecting our Members, guests, staff and community at all times.
As part of our commitment to ensure this, contact tracing of all people at all of our facilities needs to be maintained and we ask for your help to do this.
Please view our hygiene promise for more information on the new measures we have put in place to ensure your safety when you next visit the Club.
Can I make an advance booking at the Club if it is currently closed, or do I have to wait until it reopens?
Yes, you can start planning your next stay with us using the links above. We are now taking bookings for all of our RACV Club and Resorts based on our reopening dates. Please note not all outlets will be open initially.
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