Booking at RACV Club
I'm interested in...
- City Club
- Healesville
- Frequently asked questions
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Prior to visiting City Club or Healesville Country Club & Resort, you will need to book some experiences before you arrive at the property such as dining, One Spa and golf. Check each of our locations below to find out what’s open and what’s closed.
Our COVID response
Your visit to RACV Club will be a little different from usual as we adapt to the Government’s public health advice, however we’re still committed to providing you with an enjoyable – and safe – experience. We appreciate your ongoing support and patience in helping us maintain these new measures.
Not all facilities will be open initially. We ask for your understanding, support and active involvement in ensuring all guests have an enjoyable and safe stay.
Face masks
Masks must be worn in line with Victorian Government guidelines. If you have a lawful reason not to wear a mask, we may ask to see written evidence of this when on RACV property.
Please visit our Club page for further information about the way we operate, including our hygiene practices and any other information about how your visit to our properties may have changed.
We are open for visits and stays. We ask for your understanding, support and active involvement in ensuring all guests have an enjoyable visit and safe stay. Not all facilities will be open initially, for more detail see below.
What's open
What's closed
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The Tarrant Room
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Gallery Lounge
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Coffee Lounge
We are open for visits and stays. We ask for your understanding, support and active involvement in ensuring all guests have an enjoyable visit and safe stay. Not all facilities will be open initially, for more detail see below.
What's open
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Billiards Room
Open 7 days, 8am - 8pm.
Unmanned, require QR code check-in for access.
What's closed
What will be open when I visit?
When you visit our properties, not all facilities will be open or open in the same way. We appreciate your understanding as we begin to reopen within the new COVID safe environment. Please keep up to date via our website or contact us directly.
What should I do if I see something that is not COVID safe?
If you see anything not in line with government guidelines, please contact a staff member immediately.
How can I change or cancel my booking?
If you wish to change or cancel a booking you have made for an upcoming visit or stay, please make contact directly with our City Club or Healesville team to let us know.
You can find the contact details for each our RACV Club locations here.
Can I visit without a booking?
In line with government rules, we require all Members and guests to make bookings for all activities at our properties prior to arrival. We ask that you please plan your visit prior to arriving at our RACV Resort properties to ensure you can access facilities with limited capacity.
What happens if I am sick, how do I let someone know?
If you are unwell and wish to change or cancel a booking you have made for an upcoming visit or stay, please make contact directly with our City Club or Healesville team to let us know.
You can find the contact details for each our RACV Club locations here.
We ask that you please do not visit the Club if you feel unwell or have knowingly come in contact with someone suspected of having COVID-19.
Do I have to give my details multiple times if I have already provided them at entry to the Club?
Yes. RACV are committed to protecting our Members, guests, staff and community at all times.
As part of our commitment to ensure this, contact tracing of all people at all of our facilities needs to be maintained and we ask for your help to do this.
Please view our hygiene promise for more information on the new measures we have put in place to ensure your safety when you next visit the Club.
Can I make an advance booking at the Club if it is currently closed, or do I have to wait until it reopens?
Yes, you can start planning your next stay with us using the links above. We are now taking bookings for all of our RACV Club and Resorts based on our reopening dates. Please note not all outlets will be open initially.
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