What improvements are being made to the City Club?
To improve and further enhance our member experience, we conducted surveys of Club members to find out what it is they like most about the Club now and what improvements they’d like to see in the future. Following hundreds of responses to an online survey, we engaged a further 40 members to participate in comprehensive research interviews and concept testing sessions to get a good sample across age groups, tenures and backgrounds.
One of the things that came across strongly was the need to modernise the spaces to ensure the Club remains a place that welcomes future generations of members.
We are now using this feedback to improve the City Club to improve the facilities and offering for both current and future members. This includes refreshing and modernising the courtyard, Bourke Street Green, and multiple spaces on Level 1 including the Business Centre and Conservatory.
We appreciate your patience during these works and will be doing everything possible to keep any disruption to a minimum.
What will the City Club look like once you’ve finished?
We are committed to ensuring the Club remains one of Australia’s best clubs and believe these upgrades are essential to continue to add value to Club membership and ensure we maintain our rich history and strong traditions, but also appeal to a new generation of members.
One of the many findings to emerge from member feedback has been the need to modernise our spaces and keep the Club fresh so with all plans we are striving to do this. We will continue to invest in the Club, to add amenities and modernise the space for members, future generations, their families and guests.
We encourage you to visit the RACV City Club website or the screens set up around the Club for updates.
Where can I find more information and updates on the progress?
We will continue to keep you updated through eHighlights and Highlights however we encourage you to visit the RACV City Club website or the screens set up around the Club for updates or ask one of the friendly Club team members for the most up-to-date information.
I have some ideas or feedback about these improvements or future improvements, who should I contact?
We’d love to hear from you. We are always looking for ways to improve the Club for members and their guests and your feedback is invaluable. Please feel free to provide feedback on how we can continue to enhance the Club by emailing firstname.lastname@example.org
Are you updating the Healesville Club or other RACV Resorts?
We’re always looking at ways to ensure our Clubs and Resorts meet the needs of members, as you know we recently reopened our Cape Schanck Resort. We will continue to refresh and upgrade our facilities when required. We will continue to communicate any changes to members.