Improving your Club for the future

Nothing about your current membership is changing - unless you would like to choose to move to one of the new membership categories.

If you are happy with your existing membership and the associated benefits you do not need to do anything, and you can simply renew your membership exactly as you have always done previously.

To upgrade your current Membership, or move to a new membership type

1.     Visit racv.com.au/clubmembership and complete the upgrade form

2.     Contact Club Membership 1300 501 501 or clubmembership@racv.com.au

3.     Visit the membership desk at the Bourke Street entry of City Club

You do not have to wait for your renewal, you can buy a Club Upgrade or change your membership type at any time.

We are committed to ensuring the Club remains one of Australia’s best clubs. We have upgraded many of the Club’s new and existing facilities and believe these upgrades are essential to continue to add value to Club membership and ensure we maintain our rich history and strong traditions, but also appeal to a new generation of Members.

The new Club Member packages are designed to better suit the changing needs of our Members and help them to better utilise the new amenities available to our Members.

We will continue to invest in the Club, to add amenities and modernise the space for Members, future generations, their families and guests.

The new Club Member packages are designed to better suit the changing needs of our Members and help them to better utilise the new amenities available to our Members.

The benefits were designed to better align with Club member priorities. The new benefits will provide more relevant and therefore better value to all Members depending on their interests and priorities.

Yes, you will be provided a replacement club membership card if you upgrade or change your membership.

Yes. Almost 400 members completed online surveys and a further 40 members participated in comprehensive research interviews and concept testing sessions.  

This provided us with a good sample of members from all age groups, tenures and backgrounds on their ideas on what it is they like most about the Club now and what improvements they’d like to see in the future.

If you would like to provide feedback, please feel free to do so via the Club website, email clubmembership@racv.com.au or ring on 1300 501 501. We value Member feedback and look forward to continuing to implement changes that are relevant to our Members needs now and into the future.

Members told us about the things they loved about the Club, and what they would change if they could. One of the things that came across strongly was the need to modernise the spaces to ensure the Club remains a place that welcomes future generations of members. 

If you have submitted a completed Club membership application form including payment you can contact the Club Membership team and they will provide a provisional card for temporary access to the Club. 

Following the opening of Bourke Street Green, the Tarrant Room and the shared work space, a new dining experience will launch in late 2020 on Little Collins Street. The new dining experience will add to the range of dining options available at City Club, with exclusive benefits and privileges for RACV Club Members.

We are always looking for ways to improve the Club for Members and their guests and ensure it remains one of Australia’s best clubs. We are continuing to review your feedback and look at ways we can improve the Club experience for Members.

We are committed to maintaining the rich history and strong traditions of the Club, while also ensuring that we are continuously improving it for future generations to enjoy. 

Of course, we will keep you updated with news as we progress. We look forward to sharing more about the new dining experience soon.

Members will be able to access the new shared working space on a casual or ad hoc basis if they do not want to change their membership through one of the available upgrade packages or membership options. There is a charge of $50 per casual visit that will apply for members or guests.

Members who anticipate that they will utilise the new shared working space regularly would be encouraged to consider upgrading their Club packages to get the best value.

Any members who do not wish to access the new shared working space will still be able to access quiet areas in the Club to both read and work such as the Library or the Gallery Lounge.

The shared working space is not a replacement for the Business Centre, it is a brand-new concept and location that has been purpose designed to address the current and future needs of our Members.

Unlike the old Business Centre, the new shared working space features an open-plan design that's bright and modern, with a range of new services and facilities for members. 

It offers a variety of spaces to host meetings, networking events, hide away for a few hours of work, or collaborate with other like-minded professionals.

Healthy grab-and-go food options are also available as part of the space’s food and beverage cafe. Seasonal salads, freshly squeezed juices and delicious catering options for meetings are among the new choices available to members.

Guests (when accompanied by a Club member) will be granted access, with a charge of $50 per visit to also apply.

No.

If you hire a room in the working space this allows you to access the working space. You do not have additionally pay $50 to access the working space or debit an access pass to the working space.

The shared working space has not been designed as a permanent office. Under Club By-Law 5.11 a Member cannot use the Club Premises as their permanent place of business or business address or that of any other person, firm, company or the like.  As a result all memberships and upgrade packages have a limit on the amount of access passes to the shared work space to ensure that the space remains available for use by all members – not just a few.

To improve and further enhance our member experience, we conducted surveys of Club members to find out what it is they like most about the Club now and what improvements they’d like to see in the future. Following hundreds of responses to an online survey, we engaged a further 40 members to participate in comprehensive research interviews and concept testing sessions to get a good sample across age groups, tenures and backgrounds. 

One of the things that came across strongly was the need to modernise the spaces to ensure the Club remains a place that welcomes future generations of members.

We are now using this feedback to improve the City Club to improve the facilities and offering for both current and future members. This includes refreshing and modernising the courtyard, now Bourke Street Green, and multiple spaces on Level 1 including the new shared working space and re-launched Conservatory and re-named by members ‘The Tarrant Room’. Shortly we will also be welcoming Members to our new outdoor dining experience, Sojourn, as well as the refurbished Wine Bar.

We appreciate your patience during these works and will be doing everything possible to keep any disruption to a minimum.

We are committed to ensuring the Club remains one of Australia’s best clubs and believe these upgrades are essential to continue to add value to Club membership and ensure we maintain our rich history and strong traditions, but also appeal to a new generation of members. 

One of the many findings to emerge from member feedback has been the need to modernise our spaces and keep the Club fresh so with all plans we are striving to do this. We will continue to invest in the Club, to add amenities and modernise the space for members, future generations, their families and guests.

We encourage you to visit the RACV City Club website or the screens set up around the Club for updates. 

We will continue to keep you informed through Highlights, Club emails, via the Club and on this website with updates as they are announced and we encourage you to ask one of the friendly Club team members for the most up-to-date information if you have any further questions.

We’d love to hear from you. We are always looking for ways to improve the Club for members and their guests and your feedback is invaluable. Please feel free to provide feedback on how we can continue to enhance the Club by emailing clubmembership@racv.com.au

We are always looking for ways to improve the Club for members and their guests. We are continuing to review your feedback and look at ways we can improve the Club experience for members.

During any change we are committed to maintaining the rich history and strong traditions of the Club, while also ensuring that we are continuously improving it for future generations to enjoy the great club we have today.

We will keep you updated but please remember we are committed to ensuring the RACV Club remains one of Australia’s best clubs.