Improving your Club for the Future

To improve and further enhance our member experience, we conducted surveys of Club members to find out what it is they like most about the Club now and what improvements they’d like to see in the future. Following hundreds of responses to an online survey, we engaged a further 40 members to participate in comprehensive research interviews and concept testing sessions to get a good sample across age groups, tenures and backgrounds. 

One of the things that came across strongly was the need to modernise the spaces to ensure the Club remains a place that welcomes future generations of members.

We are now using this feedback to improve the City Club to improve the facilities and offering for both current and future members. This includes refreshing and modernising the courtyard, Bourke Street Green, and multiple spaces on Level 1 including the Business Centre and Conservatory.

We appreciate your patience during these works and will be doing everything possible to keep any disruption to a minimum.

We are committed to ensuring the Club remains one of Australia’s best clubs and believe these upgrades are essential to continue to add value to Club membership and ensure we maintain our rich history and strong traditions, but also appeal to a new generation of members. 

One of the many findings to emerge from member feedback has been the need to modernise our spaces and keep the Club fresh so with all plans we are striving to do this. We will continue to invest in the Club, to add amenities and modernise the space for members, future generations, their families and guests.

We encourage you to visit the RACV City Club website or the screens set up around the Club for updates. 

We will continue to keep you updated through eHighlights and Highlights however we encourage you to visit the RACV City Club website or the screens set up around the Club for updates or ask one of the friendly Club team members for the most up-to-date information.

We’d love to hear from you. We are always looking for ways to improve the Club for members and their guests and your feedback is invaluable. Please feel free to provide feedback on how we can continue to enhance the Club by emailing clubmembership@racv.com.au

We’re always looking at ways to ensure our Clubs and Resorts meet the needs of members, as you know we recently reopened our Cape Schanck Resort. We will continue to refresh and upgrade our facilities when required. We will continue to communicate any changes to members. 

Following recent member feedback on how to improve the Club, we are pleased to be refreshing and renovating the front courtyard. Based on this feedback, the courtyard will now feature a fresh and modern new look, a contemporary permanent bar, additional and upgraded seating, new restrooms, landscaping to create a lush green space and direct access from Bourke Street.

We’re excited that the courtyard, will now be branded Bourke Street Green which has been chosen as it celebrates our proud location but also references the space’s planned leafy, lofty décor.

Bourke Street Green has been chosen as it celebrates our proud location but also references the space’s planned leafy, lofty décor. Greenery will fill the space, providing a sanctuary for members to escape the busy streets of the CBD and enjoy a green oasis in the heart of the city.

The food and drinks menus are currently in development and we’re planning a fresh and delicious, Italian inspired grazing menu with local Victorian suppliers and ingredients featured as much as possible.

Melbourne's best bars have a genuine, heartfelt commitment to quality, knowledge and service which is what we are striving for when Bourke Street Green opens. The space will also feature a retractable roof and heaters, so it can be enjoyed all year. 

You’ll notice the imagery and signage around the Club and courtyard providing more information and a taste of what’s to come when Bourke Street Green officially opens. Renderings of the courtyard have been available in Highlights, eHighlights, on screens in the Club and on our website. We will continue to update the website with more details and will be launching a new website for the opening. 

Following the recent upgrades to the courtyard, we are continuing to put your feedback into action and are investing in improvements and additional amenities for the Club. These exciting upgrades will not only modernise the existing spaces but allow us to add new features to important Club areas for everyone. This includes:

• We are investing to significantly improve the Business Centre entire space and transform it into a great place to meet, work and collaborate. Upon completion, the new business centre will increase in size by extending over two floors (level 1 and level 2), will have a fresh modern look with a variety of different working and seating spaces and will be accessible from New Chancery Lane. We will also have a new food and drink offering with healthier, lighter and more convenient choices.
• Throughout May and June, there will be minor disruptions to Club Conservatory dining on level 1. It will remain open each weekday for lunch, with slightly reduced seating. Hoarding will run across the adjoining function space, the President’s Room, which will close to accommodate works to the area. From July, the Club Conservatory dining room will permanently relocate to the President’s Room. We will still be offering the same high-quality buffet lunch that members enjoy, in a refreshed space.
• The Gallery Lounge will remain open as usual, with slightly reduced seating.
• The Ladies’ Lounge will close during July as part of the Business Centre works. The Parent’s Room on level 1, accessible through the Ladies’ Lounge 1, will also close during July. A guest room on Level 3 will become a temporary space for families with young children, with a microwave and change table. There are also change tables throughout the Club including ground floor and Level 1 disabled toilets and the family change rooms in the fitness centre. In the long term, we will be looking to accommodate a more permanent solution for families.

We anticipate opening the new Business Centre in late 2019.

All dining areas will be open and operating across the Club including the Bistro, Dining Room and the Carbine Bar.

The Bourke Street Green will be open mid-year for drinks and snacks.

We are currently looking at alternative arrangements for the existing business centre on level 2 during the construction works and will provide an update shortly.  

The works on level 1 affect the Conservatory, President’s Room, Club Room, Ladies’ Lounge and Parent’s room on Level 1. All other areas of the Club will be available as usual. 

We don’t anticipate much noise and we will be working hard to ensure any disruption is kept to a minimum. We apologise in advance for any inconvenience and appreciate your patience.