City Club improvements

We are committed to ensuring the Club remains one of Australia’s best, maintaining our rich history, but also enabling our Members to get the most out of their Club in this changing environment. We continue to invest in the Club by adding new benefits, new amenities to respond to the dynamic COVID-19 environment, and also modernising the Club facilities for Members, future generations, their families and guests.

 

If you have any questions about your Club membership or wish to update your contact details at any time to stay connected, please contact the Club Membership team on 1300 501 501 or clubmembership@racv.com.au.

 

Spaces impacted by change

 

Entrance

During the temporary closure of the Ground Floor, entry and check in to the Club will be via New Chancery Lane, as the Bourke Street entrance will be unavailable.

 

 

Bistro and the Fitness Centre

For the duration of the temporary closure of the Ground Floor, the Bistro and cafe will be temporarily relocated to the Tarrant Room and overflow in the Gallery Lounge on level one.

 

Access to the Fitness Centre, pool, squash courts, One Spa and barber will be via the side entry on the Ground floor level Lifts. There will be a small period when Members will need to use the Lifts to Mezzanine level through One Spa.

 

Taxis and rideshare facilities

During the temporary closure of the Ground Floor, Taxis and rideshare facilities will be available for pick up and drop off from B1 of the City Club car park.

 

Please follow the direction of our Club concierge team if you have any questions.


Key areas of improvement

Ground level works at RACV City Club

 

Ground floor works update  

The ground floor of the City Club is well on its way to refreshing popular Member spaces and high traffic areas. Refurbishments include the main Bistro, Bistro coffee lounge, Bourke Street entrance, foyer, lobby shop and reception area.

 

Carpet has been laid and the Ficus trees are planted and growing. We’re currently installing joinery, cladding and completing the new flooring. 

 

Please be reminded the Bourke Street entrance is temporarily closed during the Ground Floor improvement works. Entrance to the City Club during this period continues to be via New Chancery Lane. The Ground Floor works are expected to be completed by the end of May 2022 and we look forward to welcoming you back to Club with a fresh new look.

 

During the temporary closure of the Ground Floor there are a few things to know about access to facilities:

  • Reception and check-in have been relocated to New Chancery Lane Entry, Chancery Level. Members enter directly through the New Chancery Lane entrance or take the lift from the car park.
  • The Bistro and cafe will be temporarily relocated to the Tarrant Room and overflow in the Gallery Lounge on level one. 
  • Access to the Fitness Centre, pool, squash courts, One Spa and barber will be via the side entry on the Ground floor level Lifts. There will be a small period when Members will need to use the Lifts to the Mezzanine level through One Spa.

 

For more information on the Ground Floor improvements and the spaces impacted, please read the below frequently asked questions or speak to one of our Staff Members.

 

 

 

Level one has a fresh new look 

Level one refresh works are now complete with a refurbished Gallery Lounge and a variety of new seating arrangements, updated lighting to enhance our extensive artwork collection and pre-dining options for the Members’ Dining Room and private dining room to open in the coming months. With the assistance of our incredible visual arts team, the pieces on level one will be carefully curated and changed regularly to explore and further highlight our significant artwork collection.

 

To stay up to date with what is open and book your next visit to the Club, please see the Club bookings page.

Glasses of wine and plates sitting on top of a table

 

Refurbished wine bar and gym facilities

We’re looking forward to welcoming Members back to the city to experience some of the fresh spaces we have updated throughout 2020.

 

The extension of the Fitness Centre has more floor space and a brand-new indoor sled track to kick you into gear.  

 

Members are also invited to experience elements of surprise in every taste at the Wine Bar. Featuring cosy booth areas, luxurious lounge areas and a modern tasting table, Wine Bar has completely revitalised the Member experience with fresh new menus, fine wines, rare whisky and spirits.  

 

For bookings and more information, visit our Wine Bar page.   

new shared working space at racv city club

 

Shared working space at City Club

This great facility brings a totally new experience for Members - a multi-faceted, two-story work space offers Members the opportunity to flexibly drop in to meet, work, network and collaborate, with a variety of spaces including quiet phone booths, hot desks, bookable meeting rooms and common areas.

 

The facilities are accessible from both within the Club as well as a new entry and lift direct from New Chancery Lane. The space also features social spaces including a café offering healthy food options and freshly brewed coffee.

As with other facilities at RACV Club such as the fitness centre, the new shared working space is available to Club Members as an optional package that can be added to your existing membership.

 

 

bourke street green courtyard

 

Bourke Street Green

We hope you have been able to visit and experience Bourke Street Green.

 

Nestled in the heart of town at the front of our Club, we invite you to come in and enjoy the fresh vibes and fresh air and make the most of your exclusive Club benefits at Bourke Street Green.

 

RACV Club Members get a discount on all food and beverages at Bourke Street Green:

  • 10% off when you show your Club card and paying by cash or credit card; OR
  • 15% off when you charge direct to your Club account

 

T&Cs apply:

Discount can only be applied once depending on payment method for any transaction at Bourke Street Green. Discount applies in addition to other offers promoted by Bourke Street Green.

 

selection of food at Sojourn

 

Fun. Bold. Local. A unique dining experience - Sojourn 

Sojourn is a fresh new outdoor dining experience located on New Chancery Lane. It’s a modern, unique twist on the traditional laneway dining experience, blended with an iconic rooftop bar, which shouts - local.   

 

On level one, Sojourn boasts a bold and creative menu comprised of casual sharing plates, designed to showcase the best of Victoria’s produce in a fresh and exciting laneway bistro atmosphere.   

 

On level two, the menu is perfectly complemented by inventive cocktails with pops of colour, plus our favourite Victorian beer, wine and spirits that create a bustling rooftop bar ambience for a casual drink with friends.  

 

RACV Club Members will receive a discount on food and beverages:

  • Receive 10% off when you show your Club card; OR
  • 15% off when you charge direct to your Club account  

 

Bookings are essential for Sojourn's restaurant for lunch or dinner. For restaurant bookings, visit Sojourn Facebook page.

 

Club Member access (entry and exit) to the car park will continue to be via Bourke Street. The Little Collins Street entrance to the Car Park will be closed. For more information including maps, visit our car parking page.

 

Stay in the loop  on the Sojourn Melbourne Facebook page.

 

T&Cs apply.

Discount can only be applied once depending on payment method for any transaction at Sojourn. Discounts cannot be used in conjunction with any other offer or member rate unless otherwise stated.

 


FAQs 

As work continues on the City Club, the following frequently asked questions have been answered by RACV Club staff for our members to reference and be assured that the updates are improving the Club for the future.
 

Membership

How can you charge me for my Club membership renewal when most facilities in the Club have been closed in 2020 and 2021?

Following the advice and direction by the Victorian Government, your membership was automatically suspended on Monday 23rd March 2020 when the Club initially closed due to the COVID-19 pandemic. In effect, no charge for membership has been levied to Club Members in the nearly seven (7) months since March 23rd, 2020. Few Clubs have been able to take such an approach for Members during this crisis, and we are pleased that we have been able to do this for our RACV Club Members.

 

As we continue to navigate this COVID-19 rollercoaster that continues to impact everyday life and has caused interruptions to your Club membership, I am very pleased to offer, as a gesture of goodwill and in recognition of your ongoing support, an RACV City Club gift card** to all current financial RACV Club Members.

 

We have also elected not to increase your Club membership fees in 2021, with 2020 fee levels maintained for another year. Your membership fees also assist with the ongoing and considerable costs of the operation and staffing of RACV Club. The Club team has made every effort to continue to support our staff, whilst also minimising operational costs over this period, which to a large extent, continue to be incurred irrespective of whether or not we are open.

 

During this temporary closure the Club team have completed many activities to maintain and further improve facilities and the Member experience at both Club properties.  We have also delivered a variety of online Club events, Highlights magazine direct to your inbox and the sharing of regular Club stories and updates online to keep our Club community connected throughout the pandemic.

 

As government restrictions ease, we have commenced re-opening our Club facilities and will continue to do so in a phased approach whilst balancing both operational considerations and government guidelines for the safety of our Members, their guests and our staff. 

 

We thank all Club Members who have supported us through this time by renewing their membership.

 

Terms & Conditions

 

* Only current financial RACV Club Members eligible for RACV City Club gift cards. Excludes RACV staff associate corporate, honorary, absentee, complimentary and free/life Club Members.

** RACV City Club gift cards to be spent in the City Club with 12-month expiry. Gift cards can be used across the City Club excluding the car park. Can redeem the credit in multiple transactions. Any amount unused on the gift card is forfeited and not redeemable for cash or transfer to another Club Member.

General

What improvements are being made to the City Club?

To improve and further enhance our member experience, we conducted surveys of Club members to find out what it is they like most about the Club now and what improvements they’d like to see in the future. Following hundreds of responses to an online survey, we engaged a further 40 members to participate in comprehensive research interviews and concept testing sessions to get a good sample across age groups, tenures and backgrounds. 

 

One of the things that came across strongly was the need to modernise the spaces to ensure the Club remains a place that welcomes future generations of members.

We are now using this feedback to improve the City Club to improve the facilities and offering for both current and future members. Recent changes in 2020 and 2021 include

 

  •        Extension to the City Club Fitness Centre with more floor space and a new indoor sled track.
  •        A full refurbishment of the Wine Bar, now offering cosy booth areas, luxurious seating, a modern tasting table and a new menu to match;
  •        Expanded outdoor dining options at City Club with Bourke Street Greens pods increasing our capacity on Bourke Street and the launch of the new dining                 experience  ‘Sojourn’ located on New Chancery Lane. Club Members receive 15% discount off food and beverages^ when charging to their Club Membership card;
  •        Upgraded car parking system at the City Club
  •        Refurbishment of the City Club including works to Level One, followed the Ground Floor which will include upgrades to the Bistro.

 

We appreciate your patience during these works and will be doing everything possible to keep any disruption to a minimum.

What will the City Club look like once you’ve finished?

We are committed to ensuring the Club remains one of Australia’s best clubs and believe these upgrades are essential to continue to add value to Club membership and ensure we maintain our rich history and strong traditions, but also appeal to a new generation of members. 

 

One of the many findings to emerge from member feedback has been the need to modernise our spaces and keep the Club fresh so with all plans we are striving to do this. We will continue to invest in the Club, to add amenities and modernise the space for members, future generations, their families and guests.

 

We encourage you to visit the RACV City Club website or the screens set up around the Club for updates. 

Where can I find the latest information on City Club improvements?

We will continue to keep you informed through Highlights, Club emails, via the Club and on this website with updates as they are announced and we encourage you to ask one of the friendly Club team members for the most up-to-date information if you have any further questions.

How many more changes can we anticipate?

We are always looking for ways to improve the Club for members and their guests. We are continuing to review your feedback and look at ways we can improve the Club experience for members.

 

During any change we are committed to maintaining the rich history and strong traditions of the Club, while also ensuring that we are continuously improving it for future generations to enjoy the great club we have today.

 

We will keep you updated but please remember we are committed to ensuring the RACV Club remains one of Australia’s best clubs.

City Club Ground Floor Works

What is happening across the Ground Floor?

The City Club ground floor is undergoing a full re-fresh and refurbishment of these extremely popular Member spaces and high traffic areas. The Bourke Street entry and reception area will be designed to improve the arrival experience and movement whilst the Bistro will be extended and refurbished to enable an enhanced Member experience, and provide more flexibility in the space. We hope to complete the works and re-open the ground floor by the end of April 2022.

During these improvements, we encourage Members to plan ahead as the below will impact your arrival:

  • Bourke Street entrance will be closed. Members can enter the Club through New Chancery Lane or the car park.
  • Bistro and the cafe will be relocated to the Tarrant Room located on level one. Members can enter via the New Chancery Lane entrance or the car park and can take the lifts to level one.
  • The Fitness Centre, group fitness, pool, squash courts, One Spa and barber will remain open during this period. Members can enter these areas through New Chancery Lane or the car park.
  • The reception desk and hotel check-in area will be relocated to the New Chancery Lane level.

Where is the New Chancery Lane entrance to the City Club?

During these Ground Floor improvements, the Bourke Street entrance will be closed and Club Members can access the City Club via New Chancery Lane. This entrance is located next to Little Collins Street, near the entrance to the car park. To find this entrance from Bourke Street, Members can walk down New Chancery Lane (in between 473 and 485 Bourke Street) and turn right just before you reach the car park entrance.

Where do I check in for accommodation?

Check in for accommodation will be via New Chancery Lane where there will be a temporary reception desk for check-in services. The Reception Desk and Hotel check-in area will be relocated to New Chancery Lane level. Members enter directly through the New Chancery Lane entrance or take the lift from the car park.

Will the Bistro be open?

Yes, the Bistro will remain open but will move to the Tarrant Room on level one during the ground floor improvements. To access the temporary Bistro located on level one, Club Members will enter from New Chancery Lane or through the car park and take the lift to level one.

 

During these exciting improvements, Members can also choose to dine at:

  • The Member’s Dining Room on level one
  • Wine Bar on level one
  • Sojourn
  • Bourke Street Green
  • Le Petit Gateau 
  • Carbine Bar

 

Is the Fitness Centre, Pool, Squash courts, One Spa and Barber open during these works and how do I access these facilities?

Yes, all these areas are open. During most of the Ground Floor improvements, revised entry into these areas will be via New Chancery Lane or the car park. Occasionally during these works, Club Members may need to take the lift to the Ground Mezzanine level past the One Spa reception to access these facilities. Across the works there will be signage directing Members on how to access these areas.

Why were these works not completed when the Club was closed during lockdown?

These works were always in our plan. However, with the uncertainty we all felt in 2020, we were not comfortable in making these changes until we had a better understanding of the environment and outlook ahead. As we reopen the properties, we feel that this is the best time to undertake these works whilst the volume of people is still low (relative to pre COVID) and will therefore cause less disruption to Members than if we wait. There is a great deal of planning that is involved in these works, and it was vital to ensure that due consideration was given to planning and design.

 

I would prefer my Club membership fees to be reduced due to lockdown versus these works? Why is Member money being spent on these works?

RACV management and Board have chosen to invest in these refurbishment works. We are always looking for ways to improve the Club for Members and their guests. The works have been considered independently of any decisions made in regards to Club Membership during the mandated government required closure of the Club properties.

 

In terms of Club membership fees, we have been very pleased in 2020 to extend all memberships by seven (7) months to cover the period of closure. Few Clubs have been able to take such an approach for Members during this crisis, and we are pleased that we have been able to do this for our RACV Club Members. 

 

As we continue to navigate this COVID-19 rollercoaster that continues to impact everyday life and has caused interruptions to your Club membership, we are very pleased to offer, as a gesture of goodwill and in recognition of your ongoing support, an RACV City Club gift card** to all current financial RACV Club Members.

 

We have also elected not to increase your Club membership fees in 2021, with 2020 fee levels maintained for another year. Your membership fees also assist with the ongoing and considerable costs of the operation and staffing of RACV Club. The Club team has made every effort to continue to support our staff, whilst also minimising operational costs over this period, which to a large extent, continue to be incurred irrespective of whether or not we are open.

 

During these temporary closures the Club team have completed many activities to maintain and further improve facilities and the Member experience at both Club properties.  We have also delivered a variety of online Club events, Highlights magazine direct to your inbox and the sharing of regular Club stories and updates online to keep our Club community connected throughout the pandemic.

 

We thank all Club Members who have supported us through this time by renewing their membership. 

I was not consulted about the changes being made to the Club?

In 2019 almost 400 Members completed online surveys and a further 40 Members participated in very detailed individual research interviews and concept testing sessions. This is consistent with best practice methodology for Human Centred Design principles, and has provided us with a good and statistically significant cross sample of Members from all age groups, tenures and backgrounds on their ideas on what it is they like most about the Club now and what improvements they’d like to see in the future.

  

It’s been more than 10 years since we’ve made updates to the City Club and based on feedback from Members, many Members feel this is overdue.

  

We welcome feedback at any time. Please contact the Club membership team via email clubmembership@racv.com.au or call 1300 501 501.

Any queries please contact:

clubmembership@racv.com.au | 1300 501 501

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