Improving your Club for the Future

To improve and further enhance our member experience, we conducted surveys of Club members to find out what it is they like most about the Club now and what improvements they’d like to see in the future. Following hundreds of responses to an online survey, we engaged a further 40 members to participate in comprehensive research interviews and concept testing sessions to get a good sample across age groups, tenures and backgrounds. 

One of the things that came across strongly was the need to modernise the spaces to ensure the Club remains a place that welcomes future generations of members.

We are now using this feedback to improve the City Club to improve the facilities and offering for both current and future members. This includes refreshing and modernising the courtyard, now Bourke Street Green, and multiple spaces on Level 1 including the Business Centre and re-launched Conservatory and re-named by members ‘The Tarrant Room’.

We appreciate your patience during these works and will be doing everything possible to keep any disruption to a minimum.

We are committed to ensuring the Club remains one of Australia’s best clubs and believe these upgrades are essential to continue to add value to Club membership and ensure we maintain our rich history and strong traditions, but also appeal to a new generation of members. 

One of the many findings to emerge from member feedback has been the need to modernise our spaces and keep the Club fresh so with all plans we are striving to do this. We will continue to invest in the Club, to add amenities and modernise the space for members, future generations, their families and guests.

We encourage you to visit the RACV City Club website or the screens set up around the Club for updates. 

We will continue to keep you informed through Highlights, Club emails, via the Club and on this website with updates as they are announced and we encourage you to ask one of the friendly Club team members for the most up-to-date information if you have any further questions.

We’d love to hear from you. We are always looking for ways to improve the Club for members and their guests and your feedback is invaluable. Please feel free to provide feedback on how we can continue to enhance the Club by emailing clubmembership@racv.com.au

We’re always looking at ways to ensure our Clubs and Resorts meet the needs of members, as you know we recently reopened our Cape Schanck Resort. We will continue to refresh and upgrade our facilities when required. We will continue to communicate any changes to members. 

Following the recent upgrades to the courtyard - now Bourke Street Green, we are continuing to put your feedback into action and are investing in improvements and additional amenities for the Club. These exciting upgrades will not only modernise the existing spaces but allow us to add new features to important Club areas for everyone. This includes:

• We are investing to significantly improve the Business Centre entire space and transform it into a great place to meet, work and collaborate. Upon completion, the new business centre will increase in size by extending over two floors (level 1 and level 2), will have a fresh modern look with a variety of different working and seating spaces and will be accessible from New Chancery Lane. We will also have a new food and drink offering with healthier, lighter and more convenient choices.
• Throughout May and June, we had some minor disruptions to the Club Conservatory dining on level 1 which has re-launched in it’s new home as ‘The Tarrant Room’. It is open each weekday for lunch, still offering the same high-quality buffet lunch that members enjoy, in a refreshed space.
• The Gallery Lounge will remain open as usual, with slightly reduced seating.
• The Ladies’ Lounge will close during July as part of the Business Centre works. The Parent’s Room on level 1, accessible through the Ladies’ Lounge 1, will also close during July. A guest room on Level 3 will become a temporary space for families with young children, with a microwave and change table. There are also change tables throughout the Club including ground floor and Level 1 disabled toilets and the family change rooms in the fitness centre. In the long term, we will be looking to accommodate a more permanent solution for families.

We anticipate opening the new Business Centre in late 2019.

All dining areas will be open and operating across the Club including the Bistro, Dining Room and the Carbine Bar.

Bourke Street Green is also now open to members and the public at the front of the City Club and provides a light and fresh space to enjoy a drink and light snacks with friends and family.

We are currently looking at alternative arrangements for the existing business centre on level 2 during the construction works and will provide an update shortly.  

The works on level 1 affect the Conservatory, President’s Room, Club Room, Ladies’ Lounge and Parent’s room on Level 1. All other areas of the Club will be available as usual. 

We don’t anticipate much noise and we will be working hard to ensure any disruption is kept to a minimum. We apologise in advance for any inconvenience and appreciate your patience. 

They’ve moved just a couple of doors up Little Collins Street. The new spaces have been custom designed to provide the best service possible to our members.

The new RACV shop will offer the same great products and services it always has, just a few metres away.

Club Tours & Travel will also open from a separate space next to the RACV shop providing a separate space for Club members to make all their travel arrangements in a new custom-designed store.

An opportunity arose on Little Collins Street to upgrade and custom design a new space for our RACV city store and Club Tours & Travel spaces to better serve our members.

We continue to listen to member feedback and build the Club of the future with new, modern facilities that appeal to members and future generations, their families and guests.

Building on the new Tarrant Room buffet restaurant, Bourke Street Green courtyard bar, and the upcoming business centre, we are pleased to announce a new Melbourne dining experience will launch in the former RACV retail store at 438 Little Collins Street (adjacent to the Club carpark entry) in mid-2020.

As more information is available, we will share updates with you.

We look forward to sharing exciting updates on the new dining experience as we get closer to opening.

As the work commences, you’ll notice the new imagery and signage around the Club and Little Collins precinct providing more information and a taste of what’s to come when the space officially opens.

We will continue to update the website with more details and will be launching a new website for the opening.

The Little Collins precinct will be a public restaurant on Little Collins Street, however RACV Club members will get exclusive benefits and privileges, just like Bourke Street Green.

We are currently reviewing how we might use the previous shop space and will continue to provide updates to you.

As previously communicated, we will start work on a new entrance from New Chancery Lane to the Business Centre to make it easier to access this new and improved space when it opens. We will work to ensure any disruption is kept to a minimum.

We will ensure you’re kept up-to-date on any progress across these projects.

We are always looking for ways to improve the Club for members and their guests. We are continuing to review your feedback and look at ways we can improve the Club experience for members.

During any change we are committed to maintaining the rich history and strong traditions of the Club, while also ensuring that we are continuously improving it for future generations to enjoy the great club we have today.

We will keep you updated but please remember we are committed to ensuring the RACV Club remains one of Australia’s best clubs.