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City Club Improvements
You told us, we listened. We continue to put member feedback into action and are investing in improvements and additional amenities for the Club. These exciting upgrades will not only modernise the existing spaces but allow us to add new features to important Club areas for everyone to enjoy.
Overview of Upcoming Activity
With our commitment to ensuring the Club remains one of Australia’s best clubs, the City Club will experience some construction work during 2019 and 2020. We believe these upgrades are essential to continue to add value to Club membership and ensure we maintain our rich history and strong traditions, but also appeal to a new generation of members, their families and guests.
City Club Courtyard has transformed to Bourke Street Green.
We are pleased to announce the opening of our new shared working space, bringing a completely new concept to RACV Club. To encourage Club Members to try this modern facility we are offering all Club Members a free trial period until the end of February 2020.
As with other facilities at RACV Club such as the fitness centre, the new shared working space will be available to Club Members as an optional package that can be added to your existing membership from March 2020. These pricing options will be shared shortly and there will be a range of options for members to choose from. This facility is designed as a shared working space and as per the Club by laws Members should not seek to operate permanent businesses from this great new facility.
The new space brings a totally new experience for Members - a multi-faceted, two-story work space offers Members the opportunity to flexibly drop in to meet, work, network and collaborate, with a variety of work spaces including quiet phone booths, hot desks, bookable meeting rooms and common areas. The new facilities will be accessible from both within the Club as well as a new entry and lift direct from New Chancery Lane in 2020. The space will also feature social spaces including a café offering healthy food options and freshly brewed coffee.
We welcome you to please experience the new space during the free trial period, until end of February 2020.
Introducing The Tarrant Room
The former Club Conservatory has a new name! Thank you to all the members who put their creative caps on and entered the competition. We were overwhelmed with responses but would like to congratulate five members, John Knowles (and partner Robyn), Lindsay Jackson, James Nash, Ann Drayton and Philip Murphy.
Inspired by the first petrol car the “Tarrant”, built in a small workshop in Melbourne by Harley Tarrant in 1901. The sole surviving Tarrant automobile is owned by RACV and is displayed at the City Club. Harley Tarrant also served on the governing committee of the Automobile Club of Victoria from 1906-10, championing the capabilities of the motor car.
Next time you’re at the City Club, make a pit stop at The Tarrant Room and enjoy time with friends or inspect the venue for your next special event. Head down to Chancery lane level at City Club and have a look at the beautifully maintained Tarrant automobile.
Little Collins Dining Experience
We are pleased to announce a new dining experience will launch in 2020 on Little Collins Street in the space currently housing the RACV store and Club Tours & Travel.
The new restaurant will be open to both Club Members and the public, with exclusive benefits and privileges for RACV Club members.
This move also makes way for the upgrade of brand-new, custom designed spaces for the RACV store and Club Tours & Travel only a few doors up Little Collins Street near Le Petit Gateau to help us continue to serve our Members in new and improved ways.
Nestled in the heart of town at the front of our Club, we invite you to come in and enjoy the fresh vibes and fresh air and make the most of your exclusive Club benefits at Bourke Street Green.
RACV Club Members get a discount on all food and beverages at Bourke Street Green:
10% off when you show your Club card and paying by cash or credit card; OR
15% off when you charge direct to your Club account
Discount can only be applied once depending on payment method for any transaction at Bourke Street Green. Discount applies in addition to other offers promoted by Bourke Street Green.
Spaces Impacted by Change
Improvement works have been completed and the new Club Room has opened for members on Level 2.
The facility is a larger space with better functionality to service member needs
Member Relations personnel continue to work with interest groups to fulfil their needs and make the most of this space.
From late July, the Ladies Lounge on Level 1 and adjoining parents’ room will close.
A guest room on Level 3 will become a temporary space
Parents will have access to the temporary parent's room
The Ladies Lounge will upgrade to an inclusive, family orientated area in a new location
The Gallery Lounge on Level 1 will remain open.
As work continues on the City Club, the following frequently asked questions have been answered by RACV Club staff for our members to reference and be assured that the updates are improving the Club for the future.
To improve and further enhance our member experience, we conducted surveys of Club members to find out what it is they like most about the Club now and what improvements they’d like to see in the future. Following hundreds of responses to an online survey, we engaged a further 40 members to participate in comprehensive research interviews and concept testing sessions to get a good sample across age groups, tenures and backgrounds.
One of the things that came across strongly was the need to modernise the spaces to ensure the Club remains a place that welcomes future generations of members.
We are now using this feedback to improve the City Club to improve the facilities and offering for both current and future members. This includes refreshing and modernising the courtyard, now Bourke Street Green, and multiple spaces on Level 1 including the Business Centre and re-launched Conservatory and re-named by members ‘The Tarrant Room’.
We appreciate your patience during these works and will be doing everything possible to keep any disruption to a minimum.
We are committed to ensuring the Club remains one of Australia’s best clubs and believe these upgrades are essential to continue to add value to Club membership and ensure we maintain our rich history and strong traditions, but also appeal to a new generation of members.
One of the many findings to emerge from member feedback has been the need to modernise our spaces and keep the Club fresh so with all plans we are striving to do this. We will continue to invest in the Club, to add amenities and modernise the space for members, future generations, their families and guests.
We encourage you to visit the RACV City Club website or the screens set up around the Club for updates.
We will continue to keep you informed through Highlights,Club emails, via the Club and on this website with updates as they are announced and we encourage you to ask one of the friendly Club team members for the most up-to-date information if you have any further questions.
We’d love to hear from you. We are always looking for ways to improve the Club for members and their guests and your feedback is invaluable. Please feel free to provide feedback on how we can continue to enhance the Club by emailing firstname.lastname@example.org
We’re always looking at ways to ensure our Clubs and Resorts meet the needs of members, as you know we recently reopened our Cape Schanck Resort. We will continue to refresh and upgrade our facilities when required. We will continue to communicate any changes to members.
Following the recent upgrades to the courtyard - now Bourke Street Green, we are continuing to put your feedback into action and are investing in improvements and additional amenities for the Club. These exciting upgrades will not only modernise the existing spaces but allow us to add new features to important Club areas for everyone. This includes:
We are investing to significantly improve the Business Centre entire space and transform it into a great place to meet, work and collaborate. Upon completion, the new business centre will increase in size by extending over two floors (level 1 and level 2), will have a fresh modern look with a variety of different working and seating spaces and will be accessible from New Chancery Lane. We will also have a new food and drink offering with healthier, lighter and more convenient choices.
Throughout May and June, we had some minor disruptions to the Club Conservatory dining on level 1 which has re-launched in it’s new home as ‘The Tarrant Room’. It is open each weekday for lunch, still offering the same high-quality buffet lunch that members enjoy, in a refreshed space.
The Gallery Lounge will remain open as usual, with slightly reduced seating.
The Ladies’ Lounge will close during July as part of the Business Centre works. The Parent’s Room on level 1, accessible through the Ladies’ Lounge 1, will also close during July. A guest room on Level 3 will become a temporary space for families with young children, with a microwave and change table. There are also change tables throughout the Club including ground floor and Level 1 disabled toilets and the family change rooms in the fitness centre. In the long term, we will be looking to accommodate a more permanent solution for families.
An opportunity arose on Little Collins Street to upgrade and custom design a new space for our RACV city store and Club Tours & Travel spaces to better serve our members.
We continue to listen to member feedback and build the Club of the future with new, modern facilities that appeal to members and future generations, their families and guests.
Building on the new Tarrant Room buffet restaurant, Bourke Street Green courtyard bar, and the upcoming business centre, we are pleased to announce a new Melbourne dining experience will launch in the former RACV retail store at 438 Little Collins Street (adjacent to the Club carpark entry) in mid-2020.
As more information is available, we will share updates with you.
We are currently reviewing how we might use the previous shop space and will continue to provide updates to you.
As previously communicated, we will start work on a new entrance from New Chancery Lane to the Business Centre to make it easier to access this new and improved space when it opens. We will work to ensure any disruption is kept to a minimum.
We will ensure you’re kept up-to-date on any progress across these projects.
We are always looking for ways to improve the Club for members and their guests. We are continuing to review your feedback and look at ways we can improve the Club experience for members.
During any change we are committed to maintaining the rich history and strong traditions of the Club, while also ensuring that we are continuously improving it for future generations to enjoy the great club we have today.
We will keep you updated but please remember we are committed to ensuring the RACV Club remains one of Australia’s best clubs.