Competition Winners

Congratulations to Joseph Weng, John Minski and Sean Mulvahill who each won an overnight stay at the New York Athletic Club.

A New Courtyard for a New Season

The Club Courtyard has been a popular feature at City Club during the winter months and it's about to undergo a spectacular transformation. 

We've spoken to members and you've told us what you like about the Courtyard, as well as what we can improve. 

Based on member feedback, a number of enhancements will be made to the Courtyard including: improvements to accessibility, enhanced facilities, quality of service, and the ability to bring guests.

These exciting new changes are coming soon. See the next edition of Highlights or sign up to eHighlights by emailing clubmembership@racv.com.au for updates. 

New Coffee Partner at RACV Club and Resorts

We're excited to announce our new coffee partnership with Lavazza. Members can now enjoy Lavazza coffee in all dining venues at Club and Resorts.

Family owned for four generations, Lavazza is the world's fifth largest coffee roaster and is globally recognised for quality assurance and training capability.

Come to the Club today and enjoy a coffee from our new partners at Lavazza.

Queen's Birthday Honours List

Congratulations to the following members on their deserved recognition.

Officer of the Order of Australia

Mr John Higgins, AO
Professor Vernon Marshall, AO

Member of the Order of Australia

The Honourable Alan Brown, AM
Professor David Caple, AM
Mr Colin Golvan, AM
Mr Robert Gottliebsen, AM
Mr Stephen Gough, AM
Mr David Mann, AM
Mr Peter Kempen, AM

Medal of the Order of Australia

Mr John Hobday, OAM
Mrs Mary-Jane Joscelyne, OAM
Mr Ian McPherson, OAM
Mr Ian Mence, OAM
Mr William Renshaw, OAM
Mr Christopher Rodd, OAM
Mr Jeffrey Tan, OAM

New RACV Club Executive Chef, Jason Camillo

RACV Club's new executive chef, Jason Camillo, joins the City Club team on 28 August 2018. 

Originally from the Barossa Valley, Jason began his culinary career with Hyatt Regency Adelaide as an apprentice and has worked at Adelaide Festival Centre and the Grand Hyatt Melbourne. 

Jason is dedicated to using only the best local produce - a passion that stems from his Italian heritage and upbringing in one of Australia's best-known food regions. 

Jason has collected many awards during his career and has cooked for Queen Elizabeth II, Andy Roddick, members of U2, John Howard and Bill Clinton. 

We look forward to seeing and tasting Jason's culinary creations at City Club in the near future. 

Road Closure Information - Southbank Boulevard and Dodds Street

From 16 July 2018, construction will start to take place to create 2.5 hectares of new public open space on the Southbank Boulevard and Dodds Street. The project will be undertaken in stages and is expected to take 18 months to complete. Starting on the 16 July 2018, Southbank Boulevard will be closed to all traffic between St Kilda Road and Sturt Street. Trams will continue to operate and the precinct will remain open to pedestrians. 

To ensure that access to the Arts Precinct, including the Arts Centre Melbourne car park and the Australian Ballet car park, is maintained during construction, detours will be put into place.

A temporary detour via Grant Street will be created for Northbound traffic on St Kilda Road, while traffic from Linlithgow Avenue will need to use the City Road exit to access the Arts precinct. All access to and from the Arts Centre Melbourne car park will be from Sturt Street.

Traffic exiting the city and heading south will need to use Linlithgow Avenue and City Road or Park Street to access Kings Way and the Westgate Freeway. Alternatively, traffic can exit the Central City using Queens Bridge Street.

Changes to Accommodation Rates

We would like to advise members of a change to our accommodation rate. From 1 January 2018, the accommodation rate will change to $270 per night, including bed and breakfast. If members require car parking at City Club, this will cost an additional $20. 

Accommodation Cancellation Policy

Due to the popularity of accommodation rooms during public holidays and special events periods, we would like to remind members that all accommodation booking cancellations during these periods will require 48 hours’ notice. 

Club Conservatory Price Change

The Club Conservatory Weekday Lunch Buffet has a new price of $19.50 per adult and $12.50 per child.  The Club Conservatory Sunday Seafood Buffet is excellent value at $64.50 per adult and $32.50 per child. 

RACV opens its new Mobility Hub

RACV has officially opened its doors to our new Mobility Hub – an architecturally-designed end-of-trip facility to encourage RACV employees, Club members and tenanted employees of 485 and 473 Bourke Street to opt for healthier, more sustainable and more efficient forms of transport.

Visit the Mobility Hub website at racv.com.au/mobilityhub to find out more and to watch RACV CEO & MD Neil Taylor talk about the great benefits of the Mobility Hub to further enhance the Club member experience.

City Club Outstanding Award Achievement

The RACV City Club Wine List has been inducted into the Hall of Fame and awarded a 3 Glass (Outstanding) Rating in this year's Australia's Wine List of the Year Awards.

The awards were established in 1994, to recognise and reward Australia’s best wine lists and the individuals and establishments behind them. The awards are judged by a panel of local and international experts to maintain absolute integrity and independence – plus add a global perspective.

Congratulations to RACV Club sommelier Christian Maier and the City Club team on this outstanding achievement.

Library Catalogue now on the internet

Club Libraries Catalogue

The Club Libraries catalogue ‘ClubCat’ is now available on the internet. Access ClubCat via the Library website at racv.com.au/club-library or racv.com.au/clubcat.

ClubCat is easy to use and will allow members to:

  • Search the extensive holdings of the libraries when not in the Club, including via a mobile interface;
  • Reserve selected items from the collection to collect later;
  • View digitised content such as past copies of Library newsletters and research guides;
  • View recent additions to the collections;
  • Create an account to manage saved searches and personalised alerts.

To learn more, take one of our introductory courses either in person or online, or use the ClubCat user guide.

Invite your family to become a member of RACV Club

Associate membership of RACV Club is a great way to share your Club with your partner, child or grandchild (aged 18-27 years). Associate membership can be purchased as a special gift, a congratulations on graduating school or university, or for any occasion*.

Existing Club members can purchase Associate membership of RACV Club for $350 and no joining fee applies. You can also choose to add Fitness Centre access for an additional fee.

To purchase Associate membership or for further information email Club Membership on clubmembership@racv.com.au or call 1300 501 501.

*Terms and Conditions: Nominations for Associate Membership can only be made by an Ordinary Club Member. An associate is a Spouse/Partner or Child/Grandchild (aged 18 - 27) of a current Ordinary Club member. Members who hold an Associate Corporate Membership are ineligible to nominate.

Changes to card transaction fees

RACV continues to offer members many fee free payment methods including Visa and MasterCard payments as well as BPAY.   Following changes by the Reserve Bank of Australia to the fee structures for Visa and MasterCard payments, effective 1 July 2017. American Express and Diners Club fees are now considerably more expensive for RACV to process.

RACV Club has therefore introduced a fee* on all payments by American Express and Diners Club cards effective 1 August 2017. This applies to all payments at Club and Resorts including payment of monthly Club account charges and annual renewals. Other payment methods including

American Express & Diners Club Members on Direct Debit

Club members with an American Express or Diners Club card registered for direct debit will continue to be automatically debited with the new fee applied. If you would like to change your default payment method to one of our fee-free methods, or if you have any questions, please feel free to email Club Accounts at clubaccounts@racv.com.au or call (03) 9944 8811.

*Payment fee is 2.8% for American Express and 2.45% for Diners Club and reflects the charges RACV pays.  

More rewards more often with RACV Club Rewards

The new RACV Club Rewards program launched in July, providing members with a broader range of rewards plus greater flexibility when redeeming.

Club Rewards are available throughout the year, as seasonal and annual value rewards.

Your rewards can be viewed at the Kiosk tablets located at City Club and Healesville Country Club or go online to view all current rewards.

Introducing Appelles – New Range of Bathroom Amenities

RACV Club offers members the highest standards in service excellence in everything we do, including our new range of bathroom amenities from Appelles.

Appelles is a modern fusion of apothecary and science, with unique actives and essential oil blends selected for their beneficial qualities. The in-room collection includes Wheat Protein Shampoo, Planifolia Conditioner, Comfrey Hand and Body Wash, Vitamin B5 Skin Lotion and Rosemary Body Bar.

The Appelles range will also be available to purchase through Lobby Shops.

City Club Improvements

City Club exterior

RACV is upgrading some of the facilities at the City Club to deliver better services and enhance the experience we offer to our Club members. 

While we want to ensure these upgrades don't impact your experience at the City Club, we want to make sure our members are aware of what is happening behind the scenes. 

Read more about the current developments occuring at your City Club.

 

 

RACV chefs win big at the Savour Patissier of the Year 2017

Award Winning Eclair

After three days of hectic competition, two RACV chefs were awarded equal second place in the Savour Patissier of the Year 2017 competition. Josh Cochrane (who also took out first place for best eclair and People’s Choice award) and Michael Gimanos from City Club missed out by only a few points to the winner from Biblot.

The best pastry chefs from around the globe travelled to Melbourne, to battle it out at the second annual Savour Patissier of the Year competition. Held at Foodservice Australia from 28-30 May 2017, patisserie professionals showcased their skills and expertise before a world-class judging panel.

Second place is a great reward for the extensive training and commitment displayed by Josh and Michael. 

Josh's winning eclair – pineapple and rosemary with salted caramel – was a delicious limited edition offer in le Petit Gateau following the competition. See the Le Petit Gateau website for the full range of cakes currently available.     

 

Healesville Room Refresh

There have been some exciting changes to the accommodation rooms at Healesville Country Club.

Our Premium Mountain View rooms have received a refurbishment with new runners, cushions and doonas in contemporary colours and designs. 

We are also pleased to advise that in response to member demand, we have increased the number of Premium rooms available to members. All Mt Juliet View rooms have been converted to Premium Mt Juliet View rooms and now include Nespresso machines, additional amenities and premium minibar offerings.

Book your next stay at the Country Club and experience these rooms for yourself.

Club Member Frank Vearing now a Grand Master

Congratulations to our Bridge Club member Frank Vearing who recently achieved Grand Master status in Australian Bridge.

Bridge is a partnership game, easy to learn but never mastered.

Frank would like to acknowledge his RACV partner Jo Heywood and the support of the Bridge group in general.

The Bridge Club is now ranked 14th in Victoria and is continuing to grow.

Club e-Statements Now Available

We are pleased to announce that your Club member statements are now available via email.

To receive your Club e-statement via email you will first need to register at My Membership online and then choose e-statements. Follow the steps as listed below.

Step 1: Register for My Membership (Already registered? Go to Step 2)

To register for My Membership you'll need your RACV member number, name and date of birth.

Watch this short video on the My Membership online registration process.

Step 2: Choose Club e-statement

Follow these steps to select to receive email statements.

1. Login to My Membership online.
2. From the menu select "My Details & Preferences".
3. In the "My Details" tab, go to the section "Change Address & Email".
4. Locate your Club membership details. Underneath your "Mailing Address" is a field for your "Email Address".
5. To receive Club e-statements, select "Change" next to the email field.
6. A pop-up box will appear. Select the email address you prefer to receive the e-statement.
7. A pop-up box will appear. Select "Yes".

If you have any questions you can contact us at clubaccounts@racv.com.au or call (03) 9944 8811.

Important announcement about bicycle theft

While we love and treasure our trusty steeds, we must keep them safe. Sadly, there have recently been a number of bike thefts in public places in the vicinity of the City Club car park. We encourage all members parking in the area to secure your bikes as best as possible. Although even bikes locked with thick, coiled wire-strand locks can prove to be no match for the bolt cutters carried by well-prepared thieves.

RACV takes pride in providing a place to store your bike, however we must remind members that storage of bicycles is at the owner’s risk. RACV assumes no liability for the loss or theft of any bicycle left on premises.

Most importantly, we encourage everyone to check your current bike lock and decide if it is up to the task. If in doubt – time to upgrade.

Changing or Cancelling your RACV Resort Booking

RACV members check in at a resort

To ensure the best possible experience at RACV Resorts for members and guests, we would like to take this opportunity to remind members about the resort cancellation policy.

If you need to make a cancellation or amendment to an existing booking, please contact the resort as soon as possible to ensure the room can be made available to other members wishing to stay at the resort. This is especially important for school holidays and other peak periods when rooms are in high demand.

Please ensure all changes including cancellation to bookings are made before 2pm on the day prior to your arrival, or 14 days before your arrival in the case of peak periods, to avoid any fees.

For more information on RACV Resorts, including the cancellation and amendment policy, please visit racv.com.au/resorts.