Construction Works at City Club – Saturday 12 August

RACV is undertaking constructions works on Saturday 12 August. These works will take place in the Norton Rose Lobby of the City Club building between 9am-5pm (with no works between noon-2pm).

During the construction period there will be some periods of noise. One Spa access may be restricted and we would like to advise members to contact the Spa directly on 9944 8884 with any appointment enquiries.

We would like to take the opportunity to apologise for any inconvenience during this period.

Men’s Snooker Championships in the Billiards Room

The best male snooker players in Australia will participate in the Australian National Men’s Snooker Championships at the City Club from 18 to 20 August.

During this time, the Billiards Room will be unavailable for play. However, members are invited to watch the competition and entry is free.

More rewards more often with RACV Club Rewards

The new RACV Club Rewards program launched in July, providing members with a broader range of rewards plus greater flexibility when redeeming.

Club Rewards are available throughout the year, as seasonal and annual value rewards.

Your rewards can be viewed at the Kiosk tablets located at City Club and Healesville Country Club or go online to view all current rewards.

Introduction of American Express and Diners Club Merchant Service Fee

Effective August 2017, all payments by American Express and Diners Club credit cards incur a surcharge*. This applies to all payments at Club and Resorts, including payment of monthly Club account charges and annual renewals.

Club Members on Direct Debit

If you currently use American Express or Diners Club for direct debit payment of your monthly Club account, including your annual renewal fee, you can choose to keep this direct debit arrangement (and the fee will be charged), change to an alternative credit card or bank account, or cancel.

If you have any questions or need more information, email Club Accounts at clubaccounts@racv.com.au or call (03) 9944 8811

*Surcharge fee to be incurred is: American Express 2.8%, Diners Club 2.45%. Fee is calculated and payable immediately on the total payment amount and is inclusive of GST.

Fitness Centre Free Gym Trial

Get set for summer with an obligation-free 14-day trial at City Club or Healesville Fitness Centre.

Membership includes:

  • Health assessments, body composition measurements and goal-setting sessions;
  • Personalised gym programs;
  • Group fitness classes.

Valid August and September. At the end of your trial, if you want to purchase Fitness Centre membership, prices are $320 for six months or $585 for 12 months.

Introducing Appelles – New Range of Bathroom Amenities

RACV Club offers members the highest standards in service excellence in everything we do, including our new range of bathroom amenities from Appelles.

Appelles is a modern fusion of apothecary and science, with unique actives and essential oil blends selected for their beneficial qualities. The in-room collection includes Wheat Protein Shampoo, Planifolia Conditioner, Comfrey Hand and Body Wash, Vitamin B5 Skin Lotion and Rosemary Body Bar.

The Appelles range will also be available to purchase through Lobby Shops.

Upgrading the Billiards Room

RACV is upgrading some of the facilities at the City Club.  

Maintenance work will occur in the Billiards Room from Friday 14 July to Tuesday 8 August 2017. Four billiards tables adjacent to the Tournament table will be inaccessible due to the building works, which will include some periods of high noise.

We apologise for any inconvenience this may cause and we thank you for your patience during this time.

City Club Improvements

City Club exterior

RACV is upgrading some of the facilities at the City Club to deliver better services and enhance the experience we offer to our Club members. 

While we want to ensure these upgrades don't impact your experience at the City Club, we want to make sure our members are aware of what is happening behind the scenes. 

Read more about the current developments occuring at your City Club.

 

 

RACV chefs win big at the Savour Patissier of the Year 2017

Award Winning Eclair

After three days of hectic competition, two RACV chefs were awarded equal second place in the Savour Patissier of the Year 2017 competition. Josh Cochrane (who also took out first place for best eclair and People’s Choice award) and Michael Gimanos from City Club missed out by only a few points to the winner from Biblot.

The best pastry chefs from around the globe travelled to Melbourne, to battle it out at the second annual Savour Patissier of the Year competition. Held at Foodservice Australia from 28-30 May, patisserie professionals showcased their skills and expertise before a world-class judging panel.

Second place is a great reward for the extensive training and commitment displayed by Josh and Michael. 

Josh's winning eclair – pineapple and rosemary with salted caramel – is available for sale at Le Petit Gâteau throughout July for $9.80. The eclair will be available as a daily special until sold out. For orders, please allow 72 hours' notice orders@lepetitgateau.com.au

 

Club Tours & Travel Relocation

We are continually striving to improve and enhance the experience and service we offer to members. In order to ensure that all members’ retail and travel needs are supported and addressed in the one location, Club Tours & Travel has relocated to the RACV Shop on corner of New Chancery Lane. The relocation will provide a one-stop-shop for all members, with additional space for the travel desk operations.

Contact RACV Club Tours & Travel on 9944 8916 or email clubtravel@racv.com.au

Construction in car park

RACV is developing an End of Trip facility for use by RACV Club members, RACV employees and tenants.

The facility will provide a mobility hub to support a healthier and more sustainable approach to transport. The hub will include bicycle storage, ebike charge facilities, lockers, and change room facilities.

As we prepare for the facility, we would like to share with our Members the following changes to the Club car park at the B1 level.

From Monday 5 June to early September, hoarding will be on the B1 level around the site of the EOT facility.

From Monday 5 June to early July, electric vehicle and Tesla charge points will be closed.

The facility will be completed by mid-September.

We apologise for any inconvenience during this period and thank you for your support as we continue to build Member benefits and improve Club mobility facilities.

Healesville Room Refresh

There have been some exciting changes to the accommodation rooms at Healesville Country Club.

Our Premium Mountain View rooms have received a refurbishment with new runners, cushions and doonas in contemporary colours and designs. 

We are also pleased to advise that in response to member demand, we have increased the number of Premium rooms available to members. All Mt Juliet View rooms have been converted to Premium Mt Juliet View rooms and now include Nespresso machines, additional amenities and premium minibar offerings.

Book your next stay at the Country Club and experience these rooms for yourself.

RACV Art Collection on display at Museum of Contemporary Art

A painting from RACV’s art collection, Headlights Dance (2003), by Australian artist Jenny Watson, will be loaned as part of an exhibition, The Fabric of Fantasy, at the Museum of Contemporary Art in Sydney.

Join us for a guided tour of RACV’s Art Collection at City Club led by Samantha Comte, Curator/Exhibitions Coordinator at the Ian Potter Museum of Art. 

Jade Wows the Judges at the Dilmah Tea Inspired Christmas Challenge

Jade Wows the Judges at the Dilmah Tea Inspired Christmas Challenge

RACV Club’s own talented Le Petit Gâteau commis chef Jade Heynsbergh recently returned from a very special trip to Sri Lanka, which she won for her creative use of tea as an ingredient in a Le Petit Gâteau Christmas cake as part of the 2016 Dilmah Tea Inspired Christmas Challenge.

Le Petit Gâteau has an annual tradition in which pastry chefs put forward their best idea for the Christmas cake. In 2016, Jade’s cake was chosen and was available for sale in December. Her modern Bûche de Noël used chamomile tea and other complementary flavours to create a smooth, refreshing and lightly tangy cake, perfect for a warmer Australian Christmas.

Find more winning flavours in Le Petit Gâteau’s chef’s specials every Friday.

 

Club Member Frank Vearing now a Grand Master

Congratulations to our Bridge Club member Frank Vearing who recently achieved Grand Master status in Australian Bridge.

Bridge is a partnership game, easy to learn but never mastered.

Frank would like to acknowledge his RACV partner Jo Heywood and the support of the Bridge group in general.

The Bridge Club is now ranked 14th in Victoria and is continuing to grow.

Lost Necklace

We would like to ask for your assistance in finding a valued lost item. A member has lost a gold crucifix at the City Club. It was lost on Tuesday 2 May between 12.30pm-2pm in the men's Fitness Centre change rooms in the vicinity of the bottom row section of lockers.

If you have any information on this necklace or have found it and would like to return it, please deliver it to any member of staff or post it to RACV City Club, 501 Bourke St, Melbourne 3000.

Club e-Statements Now Available

We are pleased to announce that your Club member statements are now available via email.

To receive your Club e-statement via email you will first need to register at My Membership online and then choose e-statements. Follow the steps as listed below.

Step 1: Register for My Membership (Already registered? Go to Step 2)

To register for My Membership you'll need your RACV member number, name and date of birth.

Watch this short video on the My Membership online registration process.

Step 2: Choose Club e-statement

Follow these steps to select to receive email statements.

1. Login to My Membership online.
2. From the menu select "My Details & Preferences".
3. In the "My Details" tab, go to the section "Change Address & Email".
4. Locate your Club membership details. Underneath your "Mailing Address" is a field for your "Email Address".
5. To receive Club e-statements, select "Change" next to the email field.
6. A pop-up box will appear. Select the email address you prefer to receive the e-statement.
7. A pop-up box will appear. Select "Yes".

If you have any questions you can contact us at clubaccounts@racv.com.au or call (03) 9944 8811.

Important announcement about bicycle theft

While we love and treasure our trusty steeds, we must keep them safe. Sadly, there have recently been a number of bike thefts in public places in the vicinity of the City Club car park. We encourage all members parking in the area to secure your bikes as best as possible. Although even bikes locked with thick, coiled wire-strand locks can prove to be no match for the bolt cutters carried by well-prepared thieves.

RACV takes pride in providing a place to store your bike, however we must remind members that storage of bicycles is at the owner’s risk. RACV assumes no liability for the loss or theft of any bicycle left on premises.

Most importantly, we encourage everyone to check your current bike lock and decide if it is up to the task. If in doubt – time to upgrade.

Introducing Healesville Country Club Manager

Introducing Healesville Country Club Manager - Rob Everett

Rob Everett

My experience working at Healesville so far has been great. I’ve only been here a few weeks and I’ve met most of the staff as well as a few members.

I’m most looking forward to learning about the Club. I believe that you should always strive to leave your role in better shape then what you found it in. For me that’s going to be a challenge because my predecessors have done a great job but I want to make sure that we continue to provide outstanding service and a wonderful experience to our Club members.

Healesville is such a great community; I really look forward to immersing myself into it. I haven’t ventured around too much yet, but I am a wine drinker so I look forward to exploring the wineries a bit more. It’s just a nice part of the world with a strong sense of community.

 

Changing or Cancelling your RACV Resort Booking

RACV members check in at a resort

To ensure the best possible experience at RACV Resorts for members and guests, we would like to take this opportunity to remind members about the resort cancellation policy.

If you need to make a cancellation or amendment to an existing booking, please contact the resort as soon as possible to ensure the room can be made available to other members wishing to stay at the resort. This is especially important for school holidays and other peak periods when rooms are in high demand.

Please ensure all changes including cancellation to bookings are made before 2pm on the day prior to your arrival, or 14 days before your arrival in the case of peak periods, to avoid any fees.

For more information on RACV Resorts, including the cancellation and amendment policy, please visit racv.com.au/resorts.

 

Exciting New Club Member Benefit

A major new Club member benefit was recently announced by RACV President & Chairman Kevin White at the 2015 RACV Annual General Meeting.

“Club members make extensive use of the resort network, and we want to recognise them with additional benefits,” said Mr White.

On 12 November 2015, a new Club Member only accommodation price was introduced at all RACV Resorts, which incorporates a 50% discount off the standard non-member accommodation rate.

The new benefit will be available all year round at RACV’s eight resorts, and it can be used when, where and as many times as Members wish.

To access the new rate, Club members must book directly with the resort or via the RACV website. Members will need to have their member card available at the time of booking, and again at check-in.

The new Club member rate applies only to the room / cabin / villa / apartment / precinct / campsite / caravan site occupied by the Club member. Members should note that it does not apply to other rooms booked or paid for by the Club Member for the accommodation of extended family or groups of friends.

The new Club member rate will always be the best accommodation rate available, but it cannot be added to other offers, discounts or promotions.

For Club Members who already have a future booking at an RACV Resort, the new Club member rate will automatically be applied and charged at check out.

The discount does not apply at the City and Healesville properties, which are maintained exclusively for Club Members and their guests.

RACV Resorts are located at Cape Schanck, Cobram, Goldfields, Inverloch, Torquay, Hobart, Gold Coast and Noosa.

For more information or to book visit racv.com.au/resorts.

City Club enters the Hall of Fame

RACV City Club has been inducted into the Hall of Fame at the prestigious 2016 Australia’s Wine List of the Year Awards. This achievement is a result of City Club having received the Best Club award for the previous three consecutive years.

The awards were established in 1994, to recognise and reward Australia’s best wine lists and the individuals and establishments behind them. The awards are judged by a panel of local and international experts to maintain absolute integrity and independence – plus add a global perspective.

To view the full list of winners visit http://www.winelistoftheyear.com.au/winners.

Congratulations to RACV Club sommelier Christian Maier and the City Club team on this outstanding achievement.

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