City Club Outstanding Award Achievement

The RACV City Club Wine List has been inducted into the Hall of Fame and awarded a 3 Glass (Outstanding) Rating in this year's Australia's Wine List of the Year Awards.

The awards were established in 1994, to recognise and reward Australia’s best wine lists and the individuals and establishments behind them. The awards are judged by a panel of local and international experts to maintain absolute integrity and independence – plus add a global perspective.

Congratulations to RACV Club sommelier Christian Maier and the City Club team on this outstanding achievement.

Library Catalogue now on the internet

The Club Libraries catalogue ‘ClubCat’ is now available on the internet. Access ClubCat via the Library website at racv.com.au/club-library or racv.com.au/clubcat.

ClubCat is easy to use and will allow members to:

  • Search the extensive holdings of the libraries when not in the Club, including via a mobile interface;
  • Reserve selected items from the collection to collect later;
  • View digitised content such as past copies of Library newsletters and research guides;
  • View recent additions to the collections;
  • Create an account to manage saved searches and personalised alerts.

To learn more, take one of our introductory courses either in person or online, or use the ClubCat user guide.

Invite your family to become a member of RACV Club

Associate membership of RACV Club is a great way to share your Club with your partner, child or grandchild (aged 18-27 years). Associate membership can be purchased as a special gift, a congratulations on graduating school or university, or for any occasion*.

Existing Club members can purchase Associate membership of RACV Club for $350 and no joining fee applies. You can also choose to add Fitness Centre access for an additional fee.

To purchase Associate membership or for further information email Club Membership on clubmembership@racv.com.au or call 1300 501 501.

*Terms and Conditions: Nominations for Associate Membership can only be made by an Ordinary Club Member. An associate is a Spouse/Partner or Child/Grandchild (aged 18 - 27) of a current Ordinary Club member. Members who hold an Associate Corporate Membership are ineligible to nominate.

Changes to card transaction fees

RACV continues to offer members many fee free payment methods including Visa and MasterCard payments as well as BPAY.   Following changes by the Reserve Bank of Australia to the fee structures for Visa and MasterCard payments, effective 1 July 2017. American Express and Diners Club fees are now considerably more expensive for RACV to process.

RACV Club has therefore introduced a fee* on all payments by American Express and Diners Club cards effective 1 August 2017. This applies to all payments at Club and Resorts including payment of monthly Club account charges and annual renewals. Other payment methods including

American Express & Diners Club Members on Direct Debit

Club members with an American Express or Diners Club card registered for direct debit will continue to be automatically debited with the new fee applied. If you would like to change your default payment method to one of our fee-free methods, or if you have any questions, please feel free to email Club Accounts at clubaccounts@racv.com.au or call (03) 9944 8811.

*Payment fee is 2.8% for American Express and 2.45% for Diners Club and reflects the charges RACV pays.  

More rewards more often with RACV Club Rewards

The new RACV Club Rewards program launched in July, providing members with a broader range of rewards plus greater flexibility when redeeming.

Club Rewards are available throughout the year, as seasonal and annual value rewards.

Your rewards can be viewed at the Kiosk tablets located at City Club and Healesville Country Club or go online to view all current rewards.

Fitness Centre Free Gym Trial

Get set for summer with an obligation-free 14-day trial at City Club or Healesville Fitness Centre.

Membership includes:

  • Health assessments, body composition measurements and goal-setting sessions;
  • Personalised gym programs;
  • Group fitness classes.

Valid August and September. At the end of your trial, if you want to purchase Fitness Centre membership, prices are $320 for six months or $585 for 12 months.

Introducing Appelles – New Range of Bathroom Amenities

RACV Club offers members the highest standards in service excellence in everything we do, including our new range of bathroom amenities from Appelles.

Appelles is a modern fusion of apothecary and science, with unique actives and essential oil blends selected for their beneficial qualities. The in-room collection includes Wheat Protein Shampoo, Planifolia Conditioner, Comfrey Hand and Body Wash, Vitamin B5 Skin Lotion and Rosemary Body Bar.

The Appelles range will also be available to purchase through Lobby Shops.

City Club Improvements

City Club exterior

RACV is upgrading some of the facilities at the City Club to deliver better services and enhance the experience we offer to our Club members. 

While we want to ensure these upgrades don't impact your experience at the City Club, we want to make sure our members are aware of what is happening behind the scenes. 

Read more about the current developments occuring at your City Club.

 

 

RACV chefs win big at the Savour Patissier of the Year 2017

Award Winning Eclair

After three days of hectic competition, two RACV chefs were awarded equal second place in the Savour Patissier of the Year 2017 competition. Josh Cochrane (who also took out first place for best eclair and People’s Choice award) and Michael Gimanos from City Club missed out by only a few points to the winner from Biblot.

The best pastry chefs from around the globe travelled to Melbourne, to battle it out at the second annual Savour Patissier of the Year competition. Held at Foodservice Australia from 28-30 May, patisserie professionals showcased their skills and expertise before a world-class judging panel.

Second place is a great reward for the extensive training and commitment displayed by Josh and Michael. 

Josh's winning eclair – pineapple and rosemary with salted caramel – is available for sale at Le Petit Gâteau throughout July for $9.80. The eclair will be available as a daily special until sold out. For orders, please allow 72 hours' notice orders@lepetitgateau.com.au

 

Club Tours & Travel Relocation

We are continually striving to improve and enhance the experience and service we offer to members. In order to ensure that all members’ retail and travel needs are supported and addressed in the one location, Club Tours & Travel has relocated to the RACV Shop on corner of New Chancery Lane. The relocation will provide a one-stop-shop for all members, with additional space for the travel desk operations.

Contact RACV Club Tours & Travel on 9944 8916 or email clubtravel@racv.com.au

Healesville Room Refresh

There have been some exciting changes to the accommodation rooms at Healesville Country Club.

Our Premium Mountain View rooms have received a refurbishment with new runners, cushions and doonas in contemporary colours and designs. 

We are also pleased to advise that in response to member demand, we have increased the number of Premium rooms available to members. All Mt Juliet View rooms have been converted to Premium Mt Juliet View rooms and now include Nespresso machines, additional amenities and premium minibar offerings.

Book your next stay at the Country Club and experience these rooms for yourself.

RACV Art Collection on display at Museum of Contemporary Art

A painting from RACV’s art collection, Headlights Dance (2003), by Australian artist Jenny Watson, will be loaned as part of an exhibition, The Fabric of Fantasy, at the Museum of Contemporary Art in Sydney.

Join us for a guided tour of RACV’s Art Collection at City Club led by Samantha Comte, Curator/Exhibitions Coordinator at the Ian Potter Museum of Art. 

Club Member Frank Vearing now a Grand Master

Congratulations to our Bridge Club member Frank Vearing who recently achieved Grand Master status in Australian Bridge.

Bridge is a partnership game, easy to learn but never mastered.

Frank would like to acknowledge his RACV partner Jo Heywood and the support of the Bridge group in general.

The Bridge Club is now ranked 14th in Victoria and is continuing to grow.

Club e-Statements Now Available

We are pleased to announce that your Club member statements are now available via email.

To receive your Club e-statement via email you will first need to register at My Membership online and then choose e-statements. Follow the steps as listed below.

Step 1: Register for My Membership (Already registered? Go to Step 2)

To register for My Membership you'll need your RACV member number, name and date of birth.

Watch this short video on the My Membership online registration process.

Step 2: Choose Club e-statement

Follow these steps to select to receive email statements.

1. Login to My Membership online.
2. From the menu select "My Details & Preferences".
3. In the "My Details" tab, go to the section "Change Address & Email".
4. Locate your Club membership details. Underneath your "Mailing Address" is a field for your "Email Address".
5. To receive Club e-statements, select "Change" next to the email field.
6. A pop-up box will appear. Select the email address you prefer to receive the e-statement.
7. A pop-up box will appear. Select "Yes".

If you have any questions you can contact us at clubaccounts@racv.com.au or call (03) 9944 8811.

Important announcement about bicycle theft

While we love and treasure our trusty steeds, we must keep them safe. Sadly, there have recently been a number of bike thefts in public places in the vicinity of the City Club car park. We encourage all members parking in the area to secure your bikes as best as possible. Although even bikes locked with thick, coiled wire-strand locks can prove to be no match for the bolt cutters carried by well-prepared thieves.

RACV takes pride in providing a place to store your bike, however we must remind members that storage of bicycles is at the owner’s risk. RACV assumes no liability for the loss or theft of any bicycle left on premises.

Most importantly, we encourage everyone to check your current bike lock and decide if it is up to the task. If in doubt – time to upgrade.

Introducing Healesville Country Club Manager

Introducing Healesville Country Club Manager - Rob Everett

Rob Everett

My experience working at Healesville so far has been great. I’ve only been here a few weeks and I’ve met most of the staff as well as a few members.

I’m most looking forward to learning about the Club. I believe that you should always strive to leave your role in better shape then what you found it in. For me that’s going to be a challenge because my predecessors have done a great job but I want to make sure that we continue to provide outstanding service and a wonderful experience to our Club members.

Healesville is such a great community; I really look forward to immersing myself into it. I haven’t ventured around too much yet, but I am a wine drinker so I look forward to exploring the wineries a bit more. It’s just a nice part of the world with a strong sense of community.

 

Changing or Cancelling your RACV Resort Booking

RACV members check in at a resort

To ensure the best possible experience at RACV Resorts for members and guests, we would like to take this opportunity to remind members about the resort cancellation policy.

If you need to make a cancellation or amendment to an existing booking, please contact the resort as soon as possible to ensure the room can be made available to other members wishing to stay at the resort. This is especially important for school holidays and other peak periods when rooms are in high demand.

Please ensure all changes including cancellation to bookings are made before 2pm on the day prior to your arrival, or 14 days before your arrival in the case of peak periods, to avoid any fees.

For more information on RACV Resorts, including the cancellation and amendment policy, please visit racv.com.au/resorts.