RACV there for storm-affected Victorians

RACV has helped more than 1000 members with insurance claims and home emergencies following yesterday's wild weather across much of the state.

On 29 December RACV attended to nearly 650 members who called RACV Emergency Home Assist for help with leaking walls and ceilings, power outages and air-conditioner failures as part of the service which includes eight call-outs a year for one low annual fee.

RACV Acting Executive General Manager Home Sandy McIntosh said more than 900 insurance claims had also been lodged by members following storm activity on Thursday afternoon.

Mr McIntosh urged anyone with storm damage who had not yet lodged a claim to do so.

"The sooner you lodge your claim, the sooner RACV can help you repair or replace damaged items or property," he said.

"Lodging a claim with RACV is easy. Members can call 13 1903 or go online at racv.com.au.”

Members were experiencing telephone wait times on Thursday afternoon, but RACV deployed additional staff to deal with the large volume of claims.

“Our main focus is to help members with their claims, make safe any properties that are damaged and to get repairs under way,” Mr McIntosh said.

Members with Emergency Home Assist also experienced unusually long wait times due to the severity of the event.

“While our average response time for Emergency Home Assist is 45 minutes, the sheer volume of calls on 29 December meant some members had to wait longer, but it is still important that they lodge their incident so that we can help as soon as we are able to do so,” Mr McIntosh said.

Written by Liselotte Geary, RACV Public Affairs, 9790 2717
December 30, 2016