RACV roadside assistance mechanic replacing a car's tyre while speaking with a smiling customer.

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We'll contact you within 72 hours and may ask for this reference number.

Unlimited callouts^, 24/7 all year round

  • Choose from 3 levels of roadside assistance with different options to suit your driving habits.
  • Reliable service day or night, Australia wide and we typically arrive within an hour.
  • Roadside assistance for electric vehicles included at no extra cost.
  • 24-hour waiting period applies when you join, or call 13 11 11 for immediate help.

Manage your plan online

Log in to change your address, vehicle details or make a payment.

Compare our roadside assistance packages

Check what each level of assistance includes. Already a member? The longer you’re a member the greater the discount on your yearly subscription#

Roadside Care

$11.25
per month or $129 per year*

Roadside Care is our basic package with the essentials, best for local metro Melbourne drivers.

Extra Care

$18.50
per month or $216 per year*

Extra Care has extended towing options, best for those who drive beyond Melbourne into rural and regional areas.

Total Care

$25.17
per month or $296 per year*

Total Care is our premium package, best for longer-distance drivers and electric vehicle, trailer or caravan owners.

# RACV Years of Membership: at 5 years Bronze cardholders receive a 5% discount, at 10 years Silver cardholders receive a 10% discount, at 25 years Gold cardholders receive a 15% discount and at 51 years Gold 50 cardholders receive a 20% discount.

*Prices valid as of 1 August 2023 and are subject to change. Administrative fees of 50c a month apply for monthly payments, $6 for the year.
**For more details about ineligible vehicles or limits and exclusions that apply to caravan/trailer assistance, download Emergency Roadside Assistance Terms and Conditions

Common emergencies we can help with

Keep moving with our roadside assistance packages, including service for battery electric or hybrid vehicles.

Flat tyre

We’ll swap out your flat or damaged tyre with your roadworthy spare.

Ran out of fuel

Up to 5 litres of free fuel to get you to the nearest service station, across Victoria.

Flat battery

We’ll jump start your flat battery or help you buy and install a new one.

Electric vehicle out of charge

We’ll tow you to the nearest accessible charging station or your preferred destination within your km limit.

Locked out of your vehicle

If we can't unlock your vehicle, we’ll contribute to a professional locksmith.

Towing your vehicle

We’ll tow you to a chosen location within your km limit, or to the nearest RACV Service Centre.

Replace some minor parts

Such as fan belts and globes (Extra Care and Total Care). Consumables such as oil are not included.

Transport to get you where you need to go

If we can’t fix your issue on the spot, we’ll contribute to alternative transport, taxis or accommodation.

How roadside assistance works

  • Call RACV Emergency Roadside Assistance

    Call 13 11 11, let us know your name, where you’re located and what’s gone wrong. Not yet a roadside member? We can sign you up when you call.

  • Wait for help

    We’ll send a yellow patrol van to you. If in metro Melbourne you’ll get an SMS to track its arrival. Please secure any dogs or animals before we arrive.

  • Patrol van arrives usually within one hour

    Our roadside assistance expert will ask you questions and run a diagnostic test to find out what’s wrong with your vehicle.

  • Repair or tow

    8 out of 10 issues are fixed on the spot. If we can’t, we’ll arrange to tow your vehicle to a repairer.

More than 1.6 million vehicles rely on RACV Emergency Roadside Assistance

24/7 support Australia wide

On average we help with more than 800,000 jobs per year.

Unlimited callouts^

Roadside assistance experts on call, no matter how many times things don’t go to plan.

Get your day back on track

8 out of 10 issues are fixed on the spot, so you can get moving again.

Pay your way

With flexible options including annual and monthly payments.

Everyday savings

Save on exclusive offers and discounts with us, and our retail, entertainment, and travel partners.

Loyalty discounts

The longer you’re a member, the greater your discount on selected products#.

Frequently asked questions

You can get emergency roadside assistance 24 hours after you purchase your subscription.±

If you're broken down now and need immediate help, call 13 11 11.

± Some restrictions apply. For more information, read the terms and conditions.

Yes, any licensed driver using your nominated vehicle can access your roadside assistance subscription. 

Roadside Care and Extra Care:

Anyone driving your nominated vehicle can call and request assistance.

Total Care:

  • Anyone driving your nominated vehicle can call and request assistance.
  • You’re eligible for assistance in any vehicle you’re driving.*

*This includes up to 4 vehicles per year.

If you've purchased RACV Emergency Roadside Assistance, you can get assistance from the auto club of the state you are in.  

Call the relevant phone number below and you'll be connected to the auto club for the state you're in. 

For more information, read the terms and conditions.

Find details of auto clubs across Australia below. 

State / territory
State / territory

Auto Club 

Website

Victoria 

Auto Club 

Royal Automobile Club of Victoria (RACV) 

Website

New South Wales and ACT 

Auto Club 

NRMA

Website

Queensland 

Auto Club 

Royal Automobile Club of Queensland (RACQ) 

Website

South Australia

Auto Club 

Royal Automobile Association of South Australia (RAA) 

Website

Western Australia

Auto Club 

Royal Automobile Club of Western Australia (RAC) 

Website

Tasmania

Auto Club 

Royal Automobile Club of Tasmania (RACT) 

Website

Northern Territory

Auto Club 

Automobile Association of Northern Territory (AANT) 

Website

Usually, we’ll have someone out to help you within an hour of your call.  

However sometimes it takes longer for help to arrive. This depends on how great the demand for assistance is at any one time.  

If you're broken down now and need immediate help, call 13 11 11.

Emergency Roadside Assistance provides breakdown support for mechanical issues and problems like flat batteries, punctured tyres and lockouts.

Car Insurance 
This is a separate product to Emergency Roadside Assistance. All types of Car Insurance provide cover for damage you may unintentionally cause to people’s property or vehicles during a listed incident. 

Depending on your level of cover, Car Insurance may also provide cover for damage caused to your vehicle during a listed event, such as collision, theft or attempted theft, vandalism, or fire.

Find out more about car insurance

Most vehicles — including cars, electric vehicles and motorcycles — are eligible for Emergency Roadside Assistance. Your vehicle does not need to be insured to be eligible.

Vehicles that are ineligible include:

  • vehicles participating in any trial, race or other activities of a like nature
  • commercial vehicles (including taxis) which are only used for business purposes
  • trade plated vehicles
  • vehicles that are not registered
  • vehicles beyond our size and weight restrictions.

If you’re looking for assistance for commercial-only vehicles, check out Business Care Emergency Roadside Assistance.

Other things to consider

  • Assistance for motorcycles is limited to petrol and towing. 
  • We may refuse to provide service if the attending expert considers your vehicle unroadworthy.

For full eligibility criteria read the terms and conditions.

If you’ve been an RACV Member for 5 years or more, you get a loyalty discount on an annual roadside assistance subscription as part of our Years of Membership benefits#.

Here’s a breakdown of our prices per subscription year (before discount)

Note that our monthly payment option includes administrative fees.*

Tiers of membership
Tiers of membership

Discount on eligible RACV products

Blue member (0-4 years)

Discount on eligible RACV products

N/A

Bronze members (5-9 years)

Discount on eligible RACV products

5% off eligible products

Silver member (10-24 years)

Discount on eligible RACV products

10% off eligible products

Gold member (25-50 years)

Discount on eligible RACV products

15% off eligible products

Gold 50 member (51+ years)

Discount on eligible RACV products

20% off eligible products

We can also help you with...

# RACV Years of Membership: at 5 years Bronze cardholders receive a 5% discount, at 10 years Silver cardholders receive a 10% discount, at 25 years Gold cardholders receive a 15% discount and at 51 years Gold 50 cardholders receive a 20% discount.

Monetary limits apply to individual breakdown benefits. All benefits in the table are subject to limitations and exclusions. Please refer to Emergency Roadside Assistance Terms and Conditions for the exact entitlement.

^Fair Use Policy applies

The information provided is general advice only. Before making any decisions please consider your own circumstances and the Product Disclosure Statement and Target Market Determinations. For copies, visit racv.com.au. As distributor, RACV Insurance Services Pty Ltd AFS Licence No. 230039 receives commission for each policy sold or renewed. RACV Car Insurance issued by Insurance Manufacturers of Australia Pty Ltd ABN 93 004 208 084 AFS Licence No. 227678.

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