- Tradies on call 24/7, 365 days a year
- Help usually arrives within the hour
- No lock-in contract or RACV membership needed
- No after-hours, weekend or public holiday surcharge.
Get emergency help now, $299 per callout
What’s included
- Rapid-response callout
- Our tradies will make the area safe if it can't be fixed on the spot
- A free quote if more work is needed.
How it works
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Call when you need us
If you have a home electrical emergency, call 13 46 63 to arrange an emergency callout for $299.
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A tradie arrives, usually within the hour
We’ll send a qualified plumber, locksmith or electrician to you fast.
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They’ll get to work
Many emergencies can be fixed on the spot. If yours can’t, the tradie will provide a temporary fix to make the area safe.
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We let you know next steps
If further work is required for a full repair, your tradie will provide a no-obligation quote through RACV Trades.
What we can help with
Common plumbing, electrical or lockout home emergencies.
Plumbing emergencies
- Blocked toilet, pipe or drain
- Broken tap or shower
- Burst pipe
- Faulty or burst hot water system
- Internal leaks
- Broken heating or cooling system
- Gas leak.
Electrical emergencies
- Power or lighting fault
- Faulty hot water system
- Broken air-conditioning system
- Internal leaks from light fittings.
Locksmith emergencies
- Locked out
- Jammed doors or windows
- Broken glass.
Why choose RACV Trades for emergencies?
Frequently asked questions
- An internal leak
- Blocked toilet, pipe or drain
- Broken tap or showerhead
- Burst pipe
- Broken or burst hot water system
- Broken or damaged heating/cooling system
- Being locked out of the house
- Blackout or power failure in the house
- Broken glass
- A gas leak.
*Subject to RACV Emergency Home Assist Terms and Conditions. (PDF, 3.4 MB).
RACV Trades can also help you find the right tradie for non-urgent or maintenance jobs.
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We aim to get a tradesperson to you within the hour.
This response time is not guaranteed and can vary depending on your location, demand for services, or weather and traffic conditions.
You'll get a text notification once a tradie has been assigned. Please make sure you're home for when the tradie arrives.
Our team is available 24/7 to handle plumbing, locksmith and electrical emergencies. If you need assistance now, call 13 46 63.
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Emergency trade services are available in metro Melbourne and many regional areas in Victoria, including:
- Ballarat
- Bellarine Peninsula
- Bendigo
- Geelong
- Mildura
- Mornington Peninsula
- Shepparton
- Traralgon
- Wangaratta
- Warrnambool
- Wodonga.
If you live elsewhere in Victoria and want to check if we can help you, call us on 13 46 63.
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The price includes the cost of some minor parts and materials.
It does not include certain parts or materials, such as:
- windows, doors, door handles or glass
- fixed plumbing apparatuses including sinks and taps
- light fittings, power points and switch boards.
For a full list of exclusions, read the RACV Emergency Home Assist Terms and Conditions (PDF, 3.4 MB).
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Member discounts don’t apply to a single emergency callout.
If you’ve been an RACV Member for 5 years or more, you get a loyalty discount on an annual plan with Emergency Home Assist as part of our Years of Membership benefits.
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General maintenance and non-urgent repairs aren’t included, like:
- dripping taps
- installing or changing light globes
- installing a new sink, toilet or shower head
- installing a new hot water system.
If the job requires a specialist trade (e.g. hydronic heating specialist) or a specialist part, a free quote will be provided for additional work.
RACV Trades can help you find the right tradie for non-urgent or maintenance jobs.
For a full list of conditions, limits and exclusions, check the RACV Emergency Home Assist Terms and Conditions (PDF, 3.4 MB).
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Terms and conditions
*Subject to the Fair Use Policy. Refer to the RACV Emergency Home Assist Terms and Conditions. (PDF, 3.4 MB) for more details.
RACV Trades is a trading name of RACV's trade partner, Club Home Response Pty Ltd. All works are performed or arranged by Club Home Response Pty Ltd. trading as RACV Trades. See RACV Trades terms and conditions.