RACV Tradesman in the driveway, holding yellow emergency trades van door open and waving at the woman standing at the front door of a home.

24/7 emergency trades, $299 per callout

Rapid-response plumbers, locksmiths or electricians to help with common home emergencies

Thank you for contacting us

Your reference number is

We'll contact you within 72 hours and may ask for this reference number.

Get emergency help now, $299 per callout

  • Tradies on call 24/7, 365 days a year
  • Help usually arrives within the hour
  • No lock-in contract or RACV membership needed
  • No after-hours, weekend or public holiday surcharge.

Not in an emergency?
Prepare for your next home emergency with an Emergency Home Assist plan. Access unlimited* 24/7 emergency callouts for just $259 each year.  (A 72-hour waiting period applies).

What’s included

  • Rapid-response callout
  • Our tradies will make the area safe if it can't be fixed on the spot
  • A free quote if more work is needed.

How it works

  • Call when you need us

    If you have a home electrical emergency, call 13 46 63 to arrange an emergency callout for $299.

  • A tradie arrives, usually within the hour

    We’ll send a qualified plumber, locksmith or electrician to you fast.

  • They’ll get to work

    Many emergencies can be fixed on the spot. If yours can’t, the tradie will provide a temporary fix to make the area safe.

  • We let you know next steps

    If further work is required for a full repair, your tradie will provide a no-obligation quote through RACV Trades.

What we can help with

Common plumbing, electrical or lockout home emergencies.

Plumbing emergencies

  • Blocked toilet, pipe or drain
  • Broken tap or shower
  • Burst pipe
  • Faulty or burst hot water system
  • Internal leaks
  • Broken heating or cooling system
  • Gas leak.

Electrical emergencies

  • Power or lighting fault
  • Faulty hot water system
  • Broken air-conditioning system
  • Internal leaks from light fittings.

Locksmith emergencies

  • Locked out
  • Jammed doors or windows
  • Broken glass.

Why choose RACV Trades for emergencies?

Qualified tradies available 24/7

No surcharges for help at nights, weekends, or public holidays, and know that help will usually be there within an hour.

Fixed price of $299

This includes the callout, expert assessment and making the area safe if we can’t fix it on the spot.

With you every step

RACV Trades keep you informed at each step so you know exactly what to expect.

Quality is guaranteed with 12-month warranty

Warranty covers labour and services, provided by fully accredited, licensed, and insured RACV Trades tradies.

Frequently asked questions

  • An internal leak
  • Blocked toilet, pipe or drain
  • Broken tap or showerhead
  • Burst pipe
  • Broken or burst hot water system
  • Broken or damaged heating/cooling system
  • Being locked out of the house
  • Blackout or power failure in the house
  • Broken glass
  • A gas leak.

*Subject to RACV Emergency Home Assist Terms and Conditions. (PDF, 3.4 MB).

RACV Trades can also help you find the right tradie for non-urgent or maintenance jobs.

We aim to get a tradesperson to you within the hour.

This response time is not guaranteed and can vary depending on your location, demand for services, or weather and traffic conditions.

You'll get a text notification once a tradie has been assigned. Please make sure you're home for when the tradie arrives.

Our team is available 24/7 to handle plumbing, locksmith and electrical emergencies. If you need assistance now, call 13 46 63.

Emergency trade services are available in metro Melbourne and many regional areas in Victoria, including:

  • Ballarat
  • Bellarine Peninsula
  • Bendigo
  • Geelong
  • Mildura
  • Mornington Peninsula
  • Shepparton
  • Traralgon
  • Wangaratta
  • Warrnambool
  • Wodonga.

If you live elsewhere in Victoria and want to check if we can help you, call us on 13 46 63.

The price includes the cost of some minor parts and materials.

It does not include certain parts or materials, such as:

  • windows, doors, door handles or glass
  • fixed plumbing apparatuses including sinks and taps
  • light fittings, power points and switch boards.

For a full list of exclusions, read the RACV Emergency Home Assist Terms and Conditions (PDF, 3.4 MB).

Member discounts don’t apply to a single emergency callout.

If you’ve been an RACV Member for 5 years or more, you get a loyalty discount on an annual plan with Emergency Home Assist as part of our Years of Membership benefits.

General maintenance and non-urgent repairs aren’t included, like:

  • dripping taps
  • installing or changing light globes
  • installing a new sink, toilet or shower head
  • installing a new hot water system.

If the job requires a specialist trade (e.g. hydronic heating specialist) or a specialist part, a free quote will be provided for additional work.

RACV Trades can help you find the right tradie for non-urgent or maintenance jobs.

For a full list of conditions, limits and exclusions, check the RACV Emergency Home Assist Terms and Conditions (PDF, 3.4 MB).

Other services we offer

Terms and conditions

*Subject to the Fair Use Policy. Refer to the RACV Emergency Home Assist Terms and Conditions. (PDF, 245 KB) for more details.

RACV Trades is a trading name of RACV's trade partner, Club Home Response Pty Ltd (Victorian registered domestic building practitioner number CDB-U 100178). All works are performed or arranged by Club Home Response Pty Ltd. trading as RACV Trades. See RACV Trades terms and conditions.