Our business

RACV, we're there for every one of our 2.1 million members

Corporate governance

RACV has more than 2.1 million members and, as a mutual, operates in a very different way to shareholder-based companies. The attached documents outline RACV's governance frameworks:

Strategic statement

RACV exists to improve the lives of Victorians by addressing their needs in the areas of mobility, home and leisure and continuing to be their advocate.

A stronger, more relevant RACV

Following a formal review in mid-2016, a new corporate strategy for RACV was announced. The new strategy aims to build a stronger and more relevant RACV – one that provides members with both increased benefits and ensures the long-term sustainability of our organisation.

The overarching aims of the new strategy are to:

  • Grow membership at least as fast as the Victorian population
  • Deliver more products and services to more members
  • Make membership more meaningful and relevant for all members

This means:

  • A larger home portfolio
  • A larger portfolio of non-car mobility products and services
  • A larger leisure portfolio, not only focused on physical assets
  • Bigger and more self-sustaining community initiatives
  • New and improved channels to market, giving members better interaction and choice
  • A fit-for-purpose back office
  • Investments for members which deliver long-term value

More innovative and agile

To achieve these goals and to meet future challenges in a rapidly changing and competitive environment, RACV must become more innovative and agile.

In order to achieve this, significant investments are being made in our organisational capabilities to improve our technology and e-commerce platforms.

Board Election

Results of 2018 RACV Board Election

As RACV President and Chairman of the Board, I am pleased to announce that this year a record number of votes have been received from members in the election of two directors by Ordinary (Club) and Service Members.

The results, as provided by the independent Returning Officer, Tim Jones of Corpvote Pty Ltd, are set out below.

  • J Munt                   24,430 votes
  • D Whiting             24,983 votes
  • J Green                  69,104 votes (including 15,590 proxy votes)
  • G Robinson           62,315 votes (including 15,590 proxy votes)

In each case where a member has appointed the Chairman as their proxy, one vote has been allocated to J Green and one vote has been allocated to G Robinson. For further details please refer to my letter in the election materials posted to members.

On behalf of the RACV Board, I congratulate Ms J Green and Mr G Robinson on their election by our members.


Netta Griffin
RACV President and Chairman of the Board

4 October 2018