Our business

RACV, we're there for over 2 million Members

As a mutual organisation with more than 2 million Members, RACV operates in a very different way to shareholder-based companies. The attached documents outline RACV's governance frameworks:

RACV Election of Directors

Voting in the RACV 2021 Board Election has closed. The results of the election will be announced at the Annual General Meeting to be held on 9 November 2021. 

Annual Review

The 2021 RACV Annual Review is available to download below. For a copy of a previous report, email secretary@racv.com.au.

Annual Review

Annual General Meeting

Due to the extraordinary circumstances of the Covid-19 pandemic and the need to maintain the safety of our community, the 2021 RACV Annual General Meeting will again be held in a virtual format at 10.00am on Tuesday, 9 November, 2021.

Members can attend the AGM online and participate via the online platform at agmlive.link/RACV21.  Further instructions on how to join the meeting can be found here.

A copy of the notice of meeting is available here.

Members who would like to submit questions in advance of the AGM may do so by emailing: secretary@racv.com.au or by posting to Level 7, 485 Bourke St, Melbourne Vic 3000 (at least seven days prior to the meeting).

If you have any questions, please contact the Company Secretary on 03 9703 6793, Monday to Friday between 9.00am-5.00pm (AEDT) or by email at secretary@racv.com.au.

Strategic statement

RACV exists to improve the lives of Victorians by addressing their needs in the areas of mobility, home and leisure and continuing to be their advocate.

Following a formal review in mid-2016, a new corporate strategy for RACV was announced. The new strategy aims to build a stronger and more relevant RACV – one that provides Members with both increased benefits and ensures the long-term sustainability of our organisation.

The overarching aims of the new strategy are to:

  • Grow Membership at least as fast as the Victorian population
  • Deliver more products and services to more Members
  • Make Membership more meaningful and relevant for all Members

This means:

  • A larger home portfolio
  • A larger portfolio of non-car mobility products and services
  • A larger leisure portfolio, not only focused on physical assets
  • Bigger and more self-sustaining community initiatives
  • New and improved channels to market, giving Members better interaction and choice
  • A fit-for-purpose back office
  • Investments for Members which deliver long-term value

More innovative and agile

To achieve these goals and to meet future challenges in a rapidly changing and competitive environment, RACV must become more innovative and agile.

In order to achieve this, significant investments are being made in our organisational capabilities to improve our technology and e-commerce platforms.