Our business

RACV, we're there for every one of our 2.2 million members

As a mutual organisation with more than 2.2 million members, RACV operates in a very different way to shareholder-based companies. The attached documents outline RACV's governance frameworks:

  • Annual General Meeting

    The 2019 RACV Annual General meeting was held at 10am on Tuesday, 12 November 2019.

    You can listen to a recording of the Chairman’s address and the MD and CEO’s address by clicking the links below. 

    If you have any queries in relation to the AGM, please contact the Company Secretary at secretary@racv.com.au.

  • Extraordinary General Meeting

    On Wednesday 1 May 2019,  an Extraordinary General Meeting (EGM) of members was held. Members approved amendments to RACV's Memorandum and Articles of Association, which have now been updated.

Strategic statement

RACV exists to improve the lives of Victorians by addressing their needs in the areas of mobility, home and leisure and continuing to be their advocate.

Following a formal review in mid-2016, a new corporate strategy for RACV was announced. The new strategy aims to build a stronger and more relevant RACV – one that provides members with both increased benefits and ensures the long-term sustainability of our organisation.

The overarching aims of the new strategy are to:

  • Grow membership at least as fast as the Victorian population
  • Deliver more products and services to more members
  • Make membership more meaningful and relevant for all members

This means:

  • A larger home portfolio
  • A larger portfolio of non-car mobility products and services
  • A larger leisure portfolio, not only focused on physical assets
  • Bigger and more self-sustaining community initiatives
  • New and improved channels to market, giving members better interaction and choice
  • A fit-for-purpose back office
  • Investments for members which deliver long-term value

More innovative and agile

To achieve these goals and to meet future challenges in a rapidly changing and competitive environment, RACV must become more innovative and agile.

In order to achieve this, significant investments are being made in our organisational capabilities to improve our technology and e-commerce platforms.