Our business

RACV, we're there for every one of our 2.2 million members

As a mutual organisation with more than 2.2 million members, RACV operates in a very different way to shareholder-based companies. The attached documents outline RACV's governance frameworks:

RACV Election of Directors

RACV’s Articles of Association and By-Laws set out the rules by which Directors are elected to the Board of RACV Limited.

Nominations for the office of Director open on 15 June 2020 and close at 5pm on Wednesday, 15 July 2020.

Any person considering nominating for the position of Director should be aware of the following:

  • In 2020, there are two positions representing Ordinary (Club) and Service Members
  • To be eligible for election as a Director, the candidate must be a Club (Ordinary) Member or Service Member at the time of nomination
  • Retiring Directors are eligible for re-election
  • Nominations must be supported by 25 members, all of whom must hold current Service or Club (Ordinary) membership at the time applications are submitted.  Details of proposers must be the same as those appearing in the Members’ Register.
  • Nominations are subject to probity or similar checks on qualifications and experience.

Candidates will be required to take part in a skills assessment process to determine their skills, experience and competencies, including strategic thinking, financial monitoring and compliance, communication and interpersonal skills, integrity and high ethical standards. Candidates will also be expected to demonstrate skills and experience at an advanced level in the areas of:

  • Commercial legal practice
  • The leisure industry or a closely related sector (eg tourism or hospitality)
  • Marketing

For further information, please contact the Company Secretary on 9703 6793 or secretary@racv.com.au.

Strategic statement

RACV exists to improve the lives of Victorians by addressing their needs in the areas of mobility, home and leisure and continuing to be their advocate.

Following a formal review in mid-2016, a new corporate strategy for RACV was announced. The new strategy aims to build a stronger and more relevant RACV – one that provides members with both increased benefits and ensures the long-term sustainability of our organisation.

The overarching aims of the new strategy are to:

  • Grow membership at least as fast as the Victorian population
  • Deliver more products and services to more members
  • Make membership more meaningful and relevant for all members

This means:

  • A larger home portfolio
  • A larger portfolio of non-car mobility products and services
  • A larger leisure portfolio, not only focused on physical assets
  • Bigger and more self-sustaining community initiatives
  • New and improved channels to market, giving members better interaction and choice
  • A fit-for-purpose back office
  • Investments for members which deliver long-term value

More innovative and agile

To achieve these goals and to meet future challenges in a rapidly changing and competitive environment, RACV must become more innovative and agile.

In order to achieve this, significant investments are being made in our organisational capabilities to improve our technology and e-commerce platforms.