Our business

RACV, we're there for every one of our 2.1 million members

Corporate governance

RACV has more than 2.1 million members and, as a mutual, operates in a very different way to shareholder-based companies. The attached documents outline RACV's governance frameworks :

Strategic statement

RACV Strategy illustration

RACV exists to improve the lives of Victorians by addressing their needs in the areas of mobility, home and leisure and continuing to be their advocate.

A stronger, more relevant RACV

Following a formal review in mid-2016, a new corporate strategy for RACV was announced. The new strategy aims to build a stronger and more relevant RACV – one that provides members with both increased benefits and ensures the long-term sustainability of our organisation.

The overarching aims of the new strategy are to:

  • Grow membership at least as fast as the Victorian population
  • Deliver more products and services to more members
  • Make membership more meaningful and relevant for all members

This means:

  • A larger home portfolio
  • A larger portfolio of non-car mobility products and services
  • A larger leisure portfolio, not only focused on physical assets
  • Bigger and more self-sustaining community initiatives
  • New and improved channels to market, giving members better interaction and choice
  • A fit-for-purpose back office
  • Investments for members which deliver long-term value

More innovative and agile

To achieve these goals and to meet future challenges in a rapidly changing and competitive environment, RACV must become more innovative and agile.

In order to achieve this, significant investments are being made in our organisational capabilities to improve our technology and e-commerce platforms.

Board Election

The 2017 RACV Board Election process has commenced and election material has been mailed to all eligible members. This year, there is a Service election for two positions on the Board elected by Ordinary (Club) and Service Members.

The following categories of membership are ineligible to vote:

  • Honorary Member
  • Temporary Member
  • Manufacturers' Assistance Program Member
  • Absentee Member
  • Associate Corporate Member
  • Relationship Member
  • RACV Golf Member
  • One Lifestyle Member

Voting Closing Date & Time
Voting closes at 2.00pm on Friday, 6th October 2017. All completed ballot papers must be received by this time.

Election Results
The election result will be announced as soon as possible on the RACV website and the formal result announced at the Annual General Meeting on Tuesday, 14 November 2017.

Further Information & Support
For answers to common questions about the election including ‘How to Vote’ information, please click here for more details.

For telephone support enquiries or to request a replacement voting pack, please contact the Voter Support line on 1300 147 797 or email support@corpvote.com.au

  • Annual General Meeting

    The 2017 RACV Annual General Meeting will be held at 10.00am on Tuesday, 14 November 2017 on level 17 of the RACV City Club.

    This year a simultaneous webcast of the meeting will be available at here

    You can view the notice of meeting here