RACV rescued Victorians more than one million times in 2019

RACV came to the rescue of Victorians more than one million times last year, figures have revealed.

Between its Emergency Roadside Assistance (ERA) and Emergency Home Assist (EHA), RACV responded to a total of 1,021,668 calls for help across Victoria last year.

RACV spokesperson Brodie Bott said RACV’s fleet of ERA patrols responded to more than 968,000 calls for help on the road in 2019.

“Whether it’s a flat battery or a child or pet accidentally locked in the car, Victorians know they can rely on RACV to help them in their time of need,” Mr Bott said.

“Our iconic yellow vans have become synonymous with lending a helping hand. Whenever you see the RACV logo you know help is on the way.

“RACV Emergency Road Assistance vans attended almost half a million calls for service calls including almost a thousand for kids locked in cars, more than 100,000 vehicle owners suffering problems with their batteries and almost 170,000 towing jobs. We also responded to more than 200,000 calls, approximately one-fifth of all jobs, for help from motorists in rural areas.”

Mr Bott said RACV also helped thousands of Victorian households, responding to more than 54,000 EHA calls for lockouts, plumbing emergencies and electrical faults.

“It’s not just on the road, but also around the home that Victorians rely on RACV,” Mr Bott added.

“Last year, the majority of calls - more than 40,000 - were for plumbing emergencies, followed by electrical problems and lockouts.”

RACV data also revealed the most common day for EHA call outs was Monday, followed by Saturday.

The suburbs where assistance was needed most were Glen Waverley, Mount Waverly, Berwick, Point Cook and Narre Warren.

Emergency Roadside Assistance 2019 call outs

Service calls

486,147

Battery call outs

107,255

Towing jobs

169,679

Total metropolitan call outs

763,081

Regional calls

204,947

Total calls

968,028

Emergency Home Assist 2019 call outs

Plumbing

40,483

Electrical

8,091

Lock out

5,066

Total calls

53,640

Call outs by day of the week

Column graph depicting the number of call outs by day of the week

Emergency Home Assist call outs by suburb

Rank

Suburb

Call outs

1

Glen Waverley 3150

828

2

Mount Waverley 3149

687

3

Berwick 3805 / 3806

669

4

Point Cook 3030

662

5

Narre Warren 3805

561

6

Doncaster East 3109

517

Tarneit 3029

517

8

Templestowe 3106

467

9

Balwyn North 3104

464

10

Rowville 3178

431

For media enquiries, interviews or images, contact RACV’s Media & Communications team on 03 9790 2572 or 0417 041 398.

Written by RACV Corporate Communications (03) 9790 2572
February 10, 2020