Skip to main content

Staying safe online

Cyber safety resources and tips on how to protect yourself online

Common threats
Cyber safety tips
Report a vulnerability
Frequently asked questions
Additional support

Thank you for contacting us

Your reference number is

We'll contact you within 72 hours and may ask for this reference number.

Building your cyber safety

From phishing calls and texts, to viruses and other fraudulent activity, cyber attacks are both on the rise and getting more sophisticated.

The best defence against these activities is to become more cyber aware and resilient. We've compiled some tips and resources to help you stay protected online.

We're here to help

Concerned about suspicious activity in your RACV account? We're here to help. Call our team from 7am to 11pm, including weekends and public holidays.

Call 13 72 28

Common cyber threats and how they occur

Phishing scams

When scammers ask for personal or financial details via emails, texts, calls or unreliable websites. They often offer deals that sound too good to be true, or pretend to be a large organisation or someone in need. If you think you've received a scam message, block the sender and don't respond.

Malware

Malicious software that hackers use to gain unauthorised access to your computer, phone or other device. Malware is often sent as links or files in emails, text messages or online ads. Stay safe and avoid clicking any suspicious links or opening suspicious files you receive.

Identity theft

When a hacker accesses your personal information (like a password or credit card) and uses it to impersonate you. They can create fake identity papers, apply for real ones under your name, steal money or gain other benefits. Watch out for unusual transactions across your online banking and email accounts.

Tips to stay cyber safe

Get into good cyber safety practices to keep yourself protected online. For more information, read advice from the Australian Cyber Security Centre.

Set strong passphrases

Create strong and unique passphrases for your accounts, and keep them private. Avoid using the same one across multiple accounts.

Learn about passphrases

Enable 2-step verification

Add additional layers of security to your accounts to make it more difficult for cyber criminals to gain access.

Update your devices

Install software updates on your phone, tablet or computer to help keep your device's security up-to-date.

Ensure safe app downloads

Only download the RACV App from the official Apple App Store or Google Play Store.

Download the RACV App
Person at a desk, using their laptop with their left hand and writing in a notebook with their right hand. Their phone, earbuds and a coffee keep cup are beside them.

Report a security vulnerability

Thank you for helping us keep RACV safe. If you believe you've found a vulnerability, you can report it via Bugcrowd. We ask that you keep any vulnerabilities you find confidential to help protect our members and customers.

Report in Bugcrowd Learn more

Frequently asked questions

RACV is committed to promoting cyber safe practices and keeping your data protected. Here are some of the ways we help keep your information secure.

ID verification

When you become an RACV Member, we take ID verification steps to confirm your details, and to help prevent others from accessing your online account and personal details.

Secure log ins and verification

In the RACV App, you can set up a 6-digit passcode or log in with biometrics (face or fingerprint ID). This makes it easy to log in securely every time. If you manually log out under 'Account', you'll need to use your email and password the next time you log in.

When you log in online or speak with our team on the phone, we'll send a one-time code to your mobile or email address to verify that you are the one accessing your account.

Strong encryption

We use strong encryption methods to ensure your data is secure, and maintain arrangements to restrict access to it.

Privacy charter

Protecting your data is important to us. To learn more about how we collect, handle and safeguard your personal information, read our Privacy Charter.

Established industry practices

We adhere to recognised industry standards in cyber security. This includes compliance with the ISO 27001:2022 information security framework, cyber security training for all staff and regular independent assessments of our cyber security program.

Occasionally, we may restrict your online account to help keep it safe. If this happens, you'll need to reset your password to log back in.

To help keep your account secure, we recommend you use a strong, unique passphrase that consists of 4 or more random words. This makes it easy for you to remember, but hard for someone else to guess.

Visit the Australian Cyber Security Centre's website to learn more about passphrases.

We recommend you reset your password to ensure your account is secure.

Remember, you can always report suspicious activity by calling us on 13 72 28.

Stolen password

If you think your password has been compromised, immediately update it to a new and unique password.

We recommend using a passphrase that consists of 4 or more random words. This makes it easy for you to remember, but hard for someone else to guess.

Reset account password

Financial account at risk

If you're worried about the security of your bank account, debit cards or credit cards, contact your financial institution immediately.

Identity theft

If you've shared your ID and your personal information has been compromised, contact IDCare for help.

You can also access 12 months of credit reporting and dark web monitoring from an Equifax Credit and Identity Protect plan.

Threats to release your data

If someone is threatening to release your personal information or data unless you pay them, report this as a cyber crime at ReportCyber.

More information and support services