1. Home emergency occurs and tradesperson is allocated

    Your customer calls the RACV emergency number and a tradesperson is allocated to the incident. 

  2. The problem is fixed or made safe

    A tradesperson will respond to the emergency, usually within the hour. Depending on what’s gone wrong, they’ll fix the problem or make the area safe to prevent further damage.

  3. Incident is reported and closed

    A report of the incident is emailed to you and your customer. If an incident isn't resolved and needs more work, we will provide a free, no-obligation quote for the repair. 

Exclusions and limitations apply. Please refer to the RACV Emergency Home Assist Terms and Conditions for more details.  

Your customers will have access to a rapid response service for common plumbing, electrical and lock out home emergencies. These can range from an unlit pilot light to more serious events like a gas leak, power failure or a burst pipe.


Lock out

Broken door or window

Blocked pipes

Burst pipe

Internal leak

Gas leak

Broken tap or shower head

Broken hot water system

Broken heating or cooling system


  • Lock out emergencies

    • Locked out of the house
    • Broken key in lock
    • Home safety is threatened as a result of damaged locks or jammed external doors or windows
    • Broken glass in an external door or window (make safe and clean up; excludes glass replacement)
  • Plumbing emergencies

    • Blocked toilet, pipe(s), or drain
    • Burst pipe or joint
    • Internal leak through the ceiling or walls
    • Gas leak
    • Broken tap or showerhead
    • Broken or burst hot water system
    • Broken or damaged heating system or cooling system
  • Electrical emergencies

    • Disruption of power to all or part of your home (excludes area-wide blackouts)
    • Broken or burst hot water system (including inability to re-ignite pilot light)
    • Broken or damaged heating system
    • Broken or damaged cooling system
  • 24/7 assistance

    Our professional customer service team and qualified tradespeople are on call round the clock 365 days a year, so you don’t have to be.

  • Up to 8 call outs a year

    For less than the cost of one average service call, we respond to a range of common home emergencies and more serious incidents, such as a blocked toilet or drain, power failure, gas leak or burst pipe.

  • Qualified tradespeople

    An extensive network of highly qualified tradespeople will respond to your customer's home emergencies.

  • Easy reporting

    Our team will email an incident report to you and your customer outlining the work that was done at the property and if additional repairs are needed.

  • Commitment to fixing the problem

    In most cases we'll fix the problem on the spot. If this isn't possible, we'll fix the problem or make the area safe to prevent further damage and provide expert advice on what's needed, as well as a free no-obligation quote.