RACV technician fixing a mobility scooter and speaking with a smiling customer, with the RACV yellow patrol van behind them.

Emergency Wheelchair and Scooter Assist

24/7 emergency help for your wheelchair or mobility scooter for just $30 per year

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Emergencies we can help with for just $30 per year

Get emergency help 24/7 if your wheelchair or mobility scooter breaks down, or you have an accident.

Minor on-site repairs

Our RACV technician meets you at your location to attempt minor repairs. If we can’t fix it, we’ll organise a wheelchair accessible taxi.

Repairs and replacing parts at home

An RACV technician can attempt repairs like fixing spare parts or minor mechanical repairs at your home.

Changing a flat tyre

We’ll swap your flat tyre with your spare to get you moving again.

Taxi to take you home

If we can’t fix the issue, we’ll organise a wheelchair accessible taxi to take you where you need to go (up to $60 per trip).

How Emergency Wheelchair and Scooter Assist works

  • Call RACV Emergency Wheelchair and Scooter Assist

    Call 13 11 11, let us know your name, where you’re located and what’s gone wrong. Not yet a Wheelchair Assist member? We can sign you up when you call.

  • Wait for help

    An RACV technician will meet you at your location and attempt minor repairs. If they can’t fix the issue, they will organise a wheelchair-accessible taxi.

  • Get on your way again

    If we’ve sent a wheelchair-accessible taxi, simply tell the driver where you'd like to go (up to $60 per trip).

Discover the benefits of RACV Emergency Wheelchair and Scooter Assist

24/7 support, including nights and public holidays

Call us on 13 11 11 anytime you’re having trouble and we’ll find the best solution for you.

Up to 8 callouts, Victoria-wide

Get around with confidence that help is available when the unexpected happens.

Accessible transport

If we can’t fix the problem, we’ll get you and your wheelchair or mobility scooter home or to a repair shop the same day.

No wait periods

You can access RACV Wheelchair and Scooter Assist services as soon as you’ve joined.

Cover for multiple wheelchairs

Cover for multiple wheelchairs (powered or manual) and mobility scooters.

Everyday savings

Save on exclusive offers and discounts with us, and our retail, entertainment, and travel partners.

How to get RACV Emergency Wheelchair and Scooter Assist

Buy online or call us

Get a yearly subscription online within minutes.

Or call us from 9am to 5pm Monday to Friday, and from 9am to 12pm on Saturdays.

Plan-managed NDIS

If you have an NDIS plan (not managed by an agency) you can use your funding for Emergency Wheelchair and Scooter Assist.

Member prices and loyalty discounts

The longer you’re a member, the greater your discount on selected products#.
Prices valid as of 1 August 2024 and are subject to change.

Member card colour
Member card colour

Member discount

Price per year

Non-member

Member discount

0%

Price per year

$30

Blue

Member discount

0%

Price per year

$30

Bronze

Member discount

5%

Price per year

$28.50

Silver

Member discount

10%

Price per year

$27

Gold

Member discount

15%

Price per year

$25.50

Gold 50

Member discount

20%

Price per year

$24

A few things to keep in mind

Our technicians are unable to help with lifting a person out of a wheelchair, but they can call a carer or friend who can help if needed.

Breakdown service can only be provided in areas where RACV can gain access, which may exclude some shopping centres, parks and other locations.

Frequently asked questions

If we’re unable to fix your wheelchair or scooter, we’ll organise a taxi to take you to your destination of choice, up the value of $60 per incident.

RACV Wheelchair and Scooter Assist includes an allowance for minor parts up to the value of $33 (if they are carried by the attending RACV technician).

We can also replace any minor broken parts with your own spare parts if you have them available.

There’s no waiting period. You can get emergency help and access the benefits of Wheelchair and Scooter Assist as soon as you’ve joined.

Getting around and maintaining your mobility vehicle

# RACV Years of Membership: at 5 years Bronze cardholders receive a 5% discount, at 10 years Silver cardholders receive a 10% discount, at 25 years Gold cardholders receive a 15% discount and at 51 years Gold 50 cardholders receive a 20% discount.

Monetary limits apply to individual breakdown benefits. All benefits in the table are subject to limitations and exclusions. Please refer to Emergency Roadside Assistance Terms and Conditions for the exact entitlement.