If you’d like to tell us what worked well or share a suggestion, we welcome all kinds of feedback, including:
Leave general feedback for RACV.
For general complaints about RACV products and services, other than insurance and finance.
For any complaints to do with your RACV loan, call us or select ‘Finance’ on our enquiry form.
For complaints (other than claims) about your car, home, motorcycle, boat and caravan policy.
For claims complaints about your car, home, motorcycle, boat and caravan policy.
For any complaints to do with your RACV Business Insurance policy.
For any complaints to do with your RACV Travel Insurance policy.
If you're unsatisfied with our response to your finance or insurance complaint, you may be eligible for an external review.
Our team can provide information about the options available to you, including referring you to the Australian Financial Complaints Authority (AFCA), if appropriate. The AFCA scheme is a free and independent service to resolve financial disputes. Some time limits apply and are listed on the AFCA website.
Alternatively, you may be able to resolve your dispute by applying to the Victorian Civil and Administrative Tribunal (VCAT).
For mental health support, you can contact one of the following organisations.
Contact us in your language via an interpreter, or via the teletypewriter services (TTY) or the National Relay Service (NRS) if you have a hearing impairment.
The underwriters of RACV Insurance products are signatories to the General Insurance Code of Practice. The Code sets out standards of conduct for the underwriters, and RACV as the distributor of the products they underwrite, across all aspects including product disclosure, claims handling and investigations, complaints, relationships with people who are experiencing vulnerability and reporting. The Code is independently monitored and enforced by the Code Governance Committee.
For more information, visit the Insurance Council of Australia.