Financial hardship assistance for loan repayments
If you’re struggling with an RACV Financial Loan repayment, we’re here to help.
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We understand that anyone can experience financial difficulty. Unexpected life events like illness, losing a job, relationship breakdown or a natural disaster happen, and when they do, it can be hard to make loan repayments.
That’s when our dedicated Hardship Assistance Team can help.
Our team may be able to assist you by:
- extending your loan term
- adjusting monthly repayment amounts
- temporarily deferring a repayment
- arrears capitalisation
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How it works
Apply onlineIf you need assistance, all you need to do is fill out our online form. It should only take a few minutes to complete. If possible, include your loan number to help us find your details. You should be able to find it in the original documents we sent to you.
If you need help filling out the form or have any questions, call our team on 13 15 60.
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National Debt Helpline
Call 1800 007 007The National Debt Helpline is a free, independent and confidential service. Financial counsellors are available to offer advice and strategies to help you manage debt and make informed choices about your finances.
The Helpline is open from 9:30am to 4:30pm, Monday to Friday. Calls from mobile phones may incur additional fees.