RACV Trades Privacy Collection Notice

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Protecting your privacy is important to RACV Trades (ABN 82 168 839 487). This Notice explains how we collect, handle and safeguard your personal information when you use RACV Trades to get trade quotes and associated services. The RACV Privacy Charter explains how RACV generally collects and handles personal information. You can find it at www.racv.com.au, where you can also find details about how you can contact RACV Trades.

Purposes for which we collect your personal information: We collect personal information from you for the purposes of: identifying a suitable trade service to provide you with a job quote, managing your quote (including acceptance and payment), communicating with you regarding your quote including any work completed (including complaints or issues you have when you use RACV Trades), updating your RACV customer profile and conducting data analytics to help us improve our products and services. If you don’t provide us with the information we need, or if you provide us with incorrect or incomplete information, then we may not be able to provide you with the services you require. The information we collect is collected directly from you.

Disclosure of your personal information: RACV Trades is delivered through RACV's joint venture business Home Trades Hub Australia (HTHA) and its subsidiary business Club Home Response (CHR) trading as RACV Trades. RACV works with HTHA and CHR to provide you with access to trade providers to help with jobs around the home. This means that RACV will share your personal information with HTHA and CHR, which will enable them to allocate a contracted trade provider to quote and complete your job. This also means that your personal information will be provided to a trade service provider for the purposes disclosed in this Notice. The HTHA Privacy Policy explains how HTHA collects and handles personal information. A copy of the HTHA Privacy Policy is available at www.htha.com.au/privacy-policy.

In addition, we use service providers to help us manage our online services through which you can submit a quote request, view your quote and communicate with us to accept and pay for your trade service. Your information will be stored in servers located in Australia, and in limited circumstances your personal information may be visible to service providers located in India who provide us with operational support for our online services. We have taken steps to ensure acceptable security arrangements are in place to protect your information.

Direct marketing: We may use your personal information to tell you about other products and services, discounts, special offers, competitions and invitations to special events. If you do not wish to receive any marketing material from RACV, you can withdraw your consent by contacting us on 13 15 60 or by using the unsubscribe function if you have received marketing material electronically.

Got a question or complaint? The RACV Privacy Charter has up-to-date information about how you can get access to, and ask us to correct, your personal information. It also explains how to lodge a complaint if you’re not happy with how we’ve managed your personal information. For details about how to access or correct information held by HTHA, or to complain about how HTHA has handled your personal information, please refer to the HTHA Privacy Policy.