In these Terms and Conditions, we use the following terms:
Account means a Platform user account and any associated information, work or quote history, or monetary balance, registered or maintained through RACV Home Trades & Services.
Claim means a formal complaint made by a User who is a property owner or occupant who has ordered Services via RACV Home Trades & Services.
Confidential Information means information that is not publicly available, that the party receiving the information ought reasonably to know is confidential, whether or not it has commercial value.
Customer means any User registered with the Platform to obtain Services from Suppliers.
Dispute Resolution Policy means the policy which applies to disputes between RACV Home Trades & Services Customers and Suppliers and is published at https://racv.hometradesandservices.com.au/dispute-policy.
RACV Home Trades & Services means the interface to the Platform which is offered to Users who are private property owners or occupiers and promoted in connection with the trademark “RACV Home Trades & Services”.
RACV Home Trades & Services Customer means a User who is a property owner or occupier, registered with the Platform to obtain Services from Suppliers.
Intellectual Property means any intellectual property right (whether registered or capable of registration or not), including any copyright, trademark, business name, confidential information, design, patent, know-how, or trade secret, or any associated rights under common law or statute.
Job means an agreement between an RACV Home Trades & Services Customer and a Supplier whereby the Supplier will provide Services to the RACV Home Trades & Services Customer in exchange for payment as specified in a Work Order.
Maintenance Manager means the interface to the Platform which is promoted to Users who are property managers, business owners and/or professional property owners and to Suppliers, in connection with the trademark “Maintenance Manager”.
Party or Parties means either an RACV Home Trades & Services Customer, a Supplier, or both, as context requires.
Participate means use, browse, interact with, submit or respond to Quote requests, issue or accept Work Orders, or communicate through the Platform.
Personal Information means any information or opinion about an identified person or a person who could reasonably be identified from that information or opinion.
Platform means the platforms or systems described in clause 1, including any related software applications or websites in which the system is embodied.
PropertySafe means PropertySafe Pty Ltd (ACN 125 870 260).
Quote means an estimate of the cost for providing Services, provided by a Supplier. It is not an offer to perform Services.
RACV means Royal Automobile Club of Victoria (RACV) Limited (ABN 44 004 060 833)
Rating means a numerical evaluation score by an RACV Home Trades & Services Customer of a Supplier or a Supplier’s services.
Register means complete the steps displayed on the Registration Page.
Registration means either:
(a) the process of creating an account on the Platform; or
(b) the account created by that process
as context requires.
Registration Page means an in-app display screen or webpage, or series of screens or webpages displayed through the Platform to enable a User to create an Account on the Platform.
Services means the services provided by a Supplier to an RACV Home Trades & Services Customer, including the arrangement, preparation and provision of Quotes, the fulfilment of the requested work, the preparation and provision of invoices that a Supplier represents as being able and qualified to provide.
Service Fee means a fee issued to a Supplier for use of the Platform.
Supplier means a User registered on the Platform to supply Services to RACV Home Trades & Services Customers.
Supplier Fee means a fee for services provided by a Supplier to an RACV Home Trades & Services Customer.
Supplier Invoice means an invoice issued by a Supplier to an RACV Home Trades & Services Customer in relation to a Job.
Suspend means temporary disablement of an Account or particular functionality associated with an Account.
Terminate means permanent disablement and deletion of an Account from the Platform.
User or You means an RACV Home Trades & Services Customer or Supplier, depending on the context, who has Registered or is considering Registering.
Work Order means an offer from an RACV Home Trades & Services Customer to pay a specified price to a Supplier in exchange for provision of Services by that Supplier.