Yes, RACV’s licensed security experts ask you detailed questions about the construction of your home and tailor a home security package to suit your needs. They can even review your house floor plans.
Yes, if you were to purchase an RACV security alarm system or switch to RACV monitoring with an RACV Home Insurance contents policy, you will receive up to a 20% premium reduction on your policy. To be entitled to the maximum premium reduction you would need to purchase a security alarm system that meets insurer’s specifications and is professionally monitored. Please contact Home Insurance for more information or to check to see how much discount you may be entitled to.
Yes, someone over the 18 of age needs to be at home when the installation takes place including payment to the technician upon completion.
RACV attempts to complete all installations, from booking, within 5 working days. This depends on scheduling capacity and availability.
Prior to installation, you will receive a welcome pack which will provide a checklist of what to do prior to installation. This will include ensuring that all your details are correct, downloading the applicable App as well as getting your contact list ready.
If you are purchasing a home security system, RACV has pet friendly detectors which mean you can have a small pet inside when the system is armed. CCTV can work with pets without any disruption
RACV Security systems do not need a phone line as they communicate to monitoring through 3G cellular technology.
Yes, however this depends on the construction of your home. RACV has quality wireless options as well so systems can be fitted in any home without compromising your security.
No, sensors should be placed close to entry points and in areas intruders are most likely to enter. Our expert security consultants can advise on how many sensors you should have in your home.
Doors & windows can be secured by reed switches. Reed switch use a magnetic field and detect intruders when the doors or windows are opened. Glass breaks are also available.
RACV Home Security systems can be tailored to have doors and windows secured at night, when you’re at home.
Yes, once you purchase the system it is yours.
This is a fully wireless security alarm system and the latest technology on the market. This system can be installed anywhere in the home to deliver interactive security and home automation services from a mobile device.
The RACV smart home security alarm system is easy to install. Depending on the amount of equipment purchased, installation time can vary. You should allow about 2-3 hours.
Yes, the RACV Smart home security alarm system comes with a 3 year warranty.
RACV Smart Home Alarm System is available for purchase via the RACV Contact Centre. Please call 13 27 56 or request a quote.
Yes, it is compatible and ready to use over the National Broadband Network.
No, this system uses mobile sim card technology or IP (Internet protocol) to send notifications from the Hub to your App and the monitoring centre. No phone lines are required.
Yes, cameras require an active home broadband connection and home WiFi network.
Firstly, your system automatically switches over to a backup battery in the event of a power loss.
If your system is armed, your motion, door & window sensors will continue to function and monitor your home. Any activation will continue to alert you via the system panel siren, notifications and via the Monitoring Centre.
Your cameras won’t work without power so you will not be able to check-in or record video clips until power has been restored.
If you lose WiFi your cameras will stop working and you won’t be able to check-in or record clips until the connection is restored.
All external cameras come with a 64 GB SD card which will provide about 5 - 7 days of constant recording.
Internal cameras do not come with an SD car, but can be easily added. Without an SD card, you will still be able to look in at any time and cameras will still record a 30 clip on an alarm event.
Recorded video events are 30 seconds recorded clips customised in the member portal and can be based on alarm events such as intruder detection or disarming your alarm. These clips will be sent to your smartphone via the App.
An important component of RACV Monitoring is access to a patrol response in the event of an alarm activation. Our patrol service provides the option of a licensed security guard attending your premises and investigating the cause of alarm activation, thereby limiting the risk of you or your family entering a potentially dangerous situation. Find out more about RACV Security Monitoring.
No, the RACV smart home security system hardware must be paid at the time of the installation. However, the ongoing monitoring service can be paid monthly, quarterly, six monthly or annually.
No, RACV can use the 3G cellular network to communicate to the monitoring station. This is done by adding a device to your home security system. Please contact RACV Home Security on 13 27 56 for further information
In the event, you have existing monitoring service via a landline and you would like to move it to RACV, then we can connect this by sending out a technician. Please contact RACV Home Security on 13 27 56 for further information
When your alarm is armed, and it’s triggered, our highly trained security monitoring consultants will alert you within minutes of your alarm being activated and will respond by actioning your nominated emergency response plan.
This can be by:
RACV can monitor most major brands and model of alarm systems that are less than 15 years old. Please contact one of our security sales staff.
No, to connect your monitoring to RACV the connection fee is waived.
Yes, patrol response will be dispatched in accordance with the selected alarm response options. In the event the monitoring station is unable to contact anyone on the call out list, RACV has a duty of care to initiate an appropriate response which may include the sending of a Patrol.
In the event of an emergency alarm signal being received which is not immediately de-activated, a telephone call will be made to the premise to verify the alarm. If the member answers this call, they will be required to verify their identity (by advising the nominated Voice Code) before any instructions can be accepted. If there is no answer by an authorised person or the member advises the alarm is genuine, the relevant procedures for Intruder, Duress, Medical or Fire will be actioned.
Yes, however, this depends on your make and model of your alarm system. RACV Home Security systems have panic button built into the code pad and also by pressing both buttons on the remote control (both lock and unlock buttons simultaneously)
When a duress alarm is received by the monitoring station the following response procedure will be actioned:
An important component of the RACV Monitored Home Security System is access to a patrol response in the event of alarm activation. Our patrol service provides the option of a licensed security guard attending your premise and investigating the cause of alarm activation, thereby limiting the risk of you entering a potentially dangerous situation.
As part of the patrol response, RACV will undertake the following:
If you have not been able to find the answer to your question, please do not hesitate to contact RACV Home Security on 13 27 56 for support and further information.