Home Security frequently asked questions

About the RACV Alarm System

Can my house be hardwired?

This depends on the construction of your home.  Rest assured we have quality wireless options to choose from as well, so systems can be fitted in any home without compromising security.

Do you have sensors in every room?

No, sensors should be placed close to entry points and in areas intruders are most likely to enter. Our expert security consultants can advise on how many sensors you should have in your home.

How do I secure doors/windows?

Doors and windows can be secured by reed switches. Reed switches use a magnetic field and detect intruders when the doors or windows are opened. RACV Home Security systems can be tailored to have doors and windows secured at night, when you’re at home.

About connecting security monitoring

What is monitoring and how does it work?

Our highly-trained security monitoring consultants will alert you after your armed alarm has been triggered. After your alarm has been activated, they will respond by actioning your nominated emergency response plan.

This can occur in different ways:

  1. They will call you or someone on your nominated contact list
  2. They will send a security patrol guard
  3. They will send emergency services (in some cases) - burglary, intrusion, medical or fire*

Do I have to pay for a patrol?

Yes, patrol response will be dispatched in accordance with the selected alarm response options. In the event the monitoring station is unable to contact anyone on the call out list, we have a duty of care to initiate an appropriate response, which may include sending a patrol.

What action is taken in the event of an alarm activation?

In the event of an emergency alarm signal being received which is not immediately de-activated, a telephone call will be made to the premise to verify the alarm. If the call is answered, they will need to verify their identity (by advising the nominated Voice Code) before any instructions can be accepted. If there is no answer by an authorised person or the member advises the alarm is genuine, the relevant procedures for Intruder, Duress, Medical or Fire will be actioned.

Is there a function we can use for when we are in panic/duress?

Yes, we offer a range of ways to use a panic/duress alarm. We offer a system that includes panic buttons built into a code pad and also in the alarm remote. We may also be able to upgrade your existing alarm to enable a panic/duress alarm but this depends on the capability and service requirements of your existing alarm. 

Why would I need the patrol?

An important component of the RACV Monitored Home Security System is access to a patrol response in the event of alarm activation. Our patrol service provides the option of a licensed security guard attending your premise and investigating the cause of alarm activation, thereby limiting the risk of you entering a potentially dangerous situation.

As part of the patrol response, RACV will undertake the following:

  1. Dispatch of a security patrol officer to the monitored premises.
  2. Inspection of the monitored premises for signs of intrusion and/or provision of assistance, as required, to the member or emergency services.
  3. The patrol officer will inspect areas of the premises which are readily accessible.
  4. Key Holding Service for monitored premises within Metropolitan Melbourne or Nominated Regional Centres.

If you have not been able to find the answer to your question, please do not hesitate to contact RACV Home Security for support and further information.