SmartThings frequently asked questions

SmartThings is the brain of your smart home. It connects wirelessly with a wide range of smart devices and makes them work together.

SmartThings allows you to monitor, control, and automate a wide range of connected devices in your home. For example, you can set connected lights to turn on and off at the touch of a button, at the same time each day, when you open doors and windows, when motion is detected in your home, or when you say “Turn on the kitchen lights.”

Learn more about Uses for SmartThings in your home.

In order to make the most out of SmartThings, there are some minimum requirements:

• A high-speed Internet connection – minimum 1Mbps upstream recommended
• Make sure you have an available port on your router
• Compatible smartphone or tablet:
  • Apple devices: iOS version 10.0 or later
  • Android devices: Android 6.0 or later
• You'll need to download the SmartThings app to your compatible device
• Some compatible SmartThings devices may require a wall power source or battery. Please see individual device specifications for more details. 

Device batteries are expected to last 4 - 6 months with average usage. 

You will need a SmartThings Hub or a compatible device with SmartThings Hub functionality. You will also need some connected devices and the free SmartThings App for Android or iPhone.

Learn more about Getting Started with SmartThings.

No. SmartThings is completely free to use. Additional premium services may be available through the SmartThings app, but these are completely optional.

Call us on 13 27 56 or purchase via our RACV online shop.

No, there are currently no discounts but check racv.com.au/smartthings in the future for offers and discounts. 

Please choose carefully as there are no returns for change of mind. However, for faulty devices, please refer to the SmartThings Warranty Card.

Z-Wave and ZigBee are wireless radio frequency communication protocols designed for control, monitoring, and status-reading of connected devices. In other words, Z-Wave and ZigBee are the different languages your SmartThings Hub and devices use to talk to one another.

For more detailed explanations of these protocols, visit:

• Z-Wave Alliance
• ZigBee Alliance

The Samsung SmartThings WiFi Hub and any other devices using Z-Wave protocol and sold via RACV use the the Australian frequency and are legally compliant:

• Z-Wave: 921.4MHz, 919.8MHz
• ZigBee: 2.4GHz

You can control a wide range of connected devices in your home with voice commands using SmartThings and Google Assistant or Amazon Alexa.

You can connect hundreds of individual devices at any one time to a SmartThings Hub (or a compatible device with SmartThings Hub functionality), so you never need to worry about having too many smart devices in your home.

SmartThings works with a wide range of connected devices, including lights, speakers, locks, thermostats, sensors, and more. Look for the Works with SmartThings label next time you’re buying a connected device for your home.

Please ensure that you are connecting devices that are SmartThings certified for Australia, in particular, Z-Wave devices. 

Learn more about Products that work with SmartThings.

No. Apple HomeKit and Wink only work with their own apps, but many smart devices compatible with Apple HomeKit and Wink are also compatible with SmartThings.

Yes, we ship to any Australian address so just mention you'd like to self-install when you speak with our Smart Home specialists after calling 13 27 56.

If you live in the Melbourne metropolitan area (premises in postcodes 3000 – 3210), you can choose to take the hassle out of the installation process and have a Smart Home specialist deliver your Smart Home Starter Kit, set it up it in your home and even show you how to use it.

Installation by our RACV SmartThings specialst typically occurs within a week of you placing your order.

If you’d prefer to install it yourself, we’ll let you know the expected shipping timeframes over the phone.

Approximately an hour, depending on the number of kits being installed.

Check out smartthings.com/au for troubleshooting and support material. There are some great tips and tricks on your SmartThings app as well. Alternatively, you can email smartthings@racv.com.au