SmartThings frequently asked questions

About SmartThings

What is SmartThings?

SmartThings is the brain of your smart home. It connects wirelessly with a wide range of smart devices and makes them work together.

What can I do with SmartThings?

SmartThings allows you to monitor, control, and automate a wide range of connected devices in your home. For example, you can set connected lights to turn on and off at the touch of a button, at the same time each day, when you open doors and windows, when motion is detected in your home, or when you say “Turn on the kitchen lights.”

Learn more about Uses for SmartThings in your home.

What are the minimum requirements to use SmartThings?

In order to make the most out of SmartThings, there are some minimum requirements:

  • A high-speed Internet connection – minimum 1Mbps upstream recommended
  • Make sure you have an available port on your router
  • Compatible smartphone or tablet:
    • Apple devices: iOS version 10.0 or later
    • Android devices: Android 6.0 or later
  • You'll need to download the SmartThings app to your compatible device
  • Some compatible SmartThings devices may require a wall power source or battery. Please see individual device specifications for more details. 

Purchasing & returns

Connectivity & device compatibility

What are Z-Wave and ZigBee?

Z-Wave and ZigBee are wireless radio frequency communication protocols designed for control, monitoring, and status-reading of connected devices. In other words, Z-Wave and ZigBee are the different languages your SmartThings Hub and devices use to talk to one another.

For more detailed explanations of these protocols, visit:

Shipping & installation

Can I install the Smart Home Starter kit myself?

Yes, we ship to any Australian address so just mention you'd like to self-install when you speak with our Smart Home specialists after calling 13 27 56.

If you live in the Melbourne metropolitan area (premises in postcodes 3000 – 3210), you can choose to take the hassle out of the installation process and have a Smart Home specialist deliver your Smart Home Starter Kit, set it up it in your home and even show you how to use it.

What are the shipping and installation timeframes?

Installation by our RACV SmartThings specialst typically occurs within a week of you placing your order.

If you’d prefer to install it yourself, we’ll let you know the expected shipping timeframes over the phone.

Couldn't find what you were looking for? Contact an RACV SmartThings specialist today

Call 13 27 56