Home Security FAQs
Find answers to frequently asked questions about RACV Home Security
Thank you for contacting us
Your reference number is
We'll contact you within 72 hours and may ask for this reference number.
Choosing and installing home security
An alarm system is designed to detect a break in and trigger a loud siren or send alerts when doors, windows, or motion sensors are activated. If the system is monitored, a control room responds instantly and can organise help. Alarms are all about immediate detection and fast response.
Security cameras, on the other hand, provide visual coverage of your home. They record activity, allow you to check live footage and help identify what happened before, during, or after an event. Cameras are great for visibility and evidence.
Did this answer your question?
Thank you for your feedback
Thank you for your feedback
Yes, in order to provide you with the best home security system, our registered security consultants ask you detailed questions about the construction of your home. Then we tailor a home security package to suit your needs.
Our team can even review your house floor plans if you have them available.
Did this answer your question?
Thank you for your feedback
Thank you for your feedback
Installation costs can vary depending on the construction and style of your home, for example double story, heritage properties, etc. We tailor each solution to suit the property, and more complex installations may incur a higher cost. To get an obligation-free quote for your home, call 13 27 56.
Did this answer your question?
Thank you for your feedback
Thank you for your feedback
We do our best to have your home security installed within 7 days of you choosing your system. This depends on availability.
Did this answer your question?
Thank you for your feedback
Thank you for your feedback
Yes, someone over the age of 18 needs to be at home when the installation takes place. Your installer may need to confirm some system placements with you, as well as give you basic system training, so it’s best to have the main users of the system present on the day.
Did this answer your question?
Thank you for your feedback
Thank you for your feedback
Once your booking is confirmed, we'll send you all the information we’ll require before installation. This will include ensuring that all your details are correct, downloading any apps and getting your contact list ready.
Did this answer your question?
Thank you for your feedback
Thank you for your feedback
Our technicians can service and install home security systems across metro Melbourne, Geelong, Ballarat and West Gippsland up to Traralgon.
Did this answer your question?
Thank you for your feedback
Thank you for your feedback
Yes, once you purchase the home security system it is yours.
Did this answer your question?
Thank you for your feedback
Thank you for your feedback
Alarm systems
Not always. Sensors are typically placed close to entry points and in areas intruders are most likely to enter. Our expert security consultants can advise on how many sensors you should have in your home.
Did this answer your question?
Thank you for your feedback
Thank you for your feedback
RACV Home Security systems can be tailored to have doors and windows protected at night, when you’re at home, using reed switches.
Reed switches use a magnetic field and detect intrusion when the doors or windows are opened.
Did this answer your question?
Thank you for your feedback
Thank you for your feedback
RACV Security systems don’t need a phone line as they communicate to monitoring through Wireless Mobile technology.
Did this answer your question?
Thank you for your feedback
Thank you for your feedback
This depends on the construction of your home. Rest assured we have quality wireless options to choose from as well, so systems can be fitted in any home without compromising security.
Did this answer your question?
Thank you for your feedback
Thank you for your feedback
This may depend on the type of animal and environment, however we do have a pet-friendly detector that allows a small pet inside when the system is armed.
Did this answer your question?
Thank you for your feedback
Thank you for your feedback
Depending on the complexity of the solution you choose, a standard alarm installation can take from 2 to 4 hours.
Did this answer your question?
Thank you for your feedback
Thank you for your feedback
Monitoring
A monitored alarm is connected to a professional 24/7 control room. If your alarm activates, trained operators immediately respond, contact you, verify the situation, and can dispatch emergency services if needed. This gives you constant protection, even when you’re asleep, at work, or away on holidays.
A non‑monitored alarm will still make noise or send you a notification, but the response is entirely up to you. If you miss the alert or can’t attend, nothing further happens.
Did this answer your question?
Thank you for your feedback
Thank you for your feedback
After your alarm has been activated, our highly-trained security monitoring consultants will respond by actioning your nominated emergency response plan.
They will either:
- call you or someone on your nominated contact list
- send a security patrol guard
- send emergency services (in some cases) - burglary, intrusion, medical or fire
Did this answer your question?
Thank you for your feedback
Thank you for your feedback
We can monitor most major brands and models of house alarms that are less than 15 years old. To chat about what’s possible, call 13 27 56.
Did this answer your question?
Thank you for your feedback
Thank you for your feedback
No, we use the mobile network to communicate to the monitoring station. This is done by adding a device to your home security system. For more information, please call 13 27 56.
Did this answer your question?
Thank you for your feedback
Thank you for your feedback
Yes, there are a couple of options.
We offer a system that includes panic buttons built into a code pad and the alarm remote.
We may also be able to upgrade your existing alarm to enable a panic/duress alarm, but this depends on the capability and service requirements of your existing alarm.
Did this answer your question?
Thank you for your feedback
Thank you for your feedback
Our patrol service has the option of a licensed security guard attending your premise and investigating the cause of alarm activation, to limit the risk of you entering a potentially dangerous situation.
While investigating, they’ll look for signs of intrusion in readily accessible areas and provide help if required.
Did this answer your question?
Thank you for your feedback
Thank you for your feedback
Security cameras
Hard‑wired cameras are generally the better long‑term choice for home security. Because they’re physically connected to your home’s power and internet, they offer far greater reliability, consistent video quality, and no downtime from flat batteries. They’re also less affected by Wi‑Fi dropouts or jamming by criminals, making them ideal for anyone who wants a system they can trust 24/7.
Wireless cameras are easier to install and can be placed almost anywhere, but they rely on Wi‑Fi strength and regular battery charging. They’re a good option for temporary setups or areas where cabling isn’t possible.
Did this answer your question?
Thank you for your feedback
Thank you for your feedback
Depending on the complexity of the solution you choose, a standard CCTV installation can take between 4 and 8 hours.
Did this answer your question?
Thank you for your feedback
Thank you for your feedback
Looking for Trades FAQs?
Still need help?
Go online
Log in or create an account to update your details, manage your products, make a payment and more.
Interpreter and TTY services
Speak to us in your language, or use teletypewriter (TTY) services if you are deaf, hard of hearing or have a speech disorder.