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Emergency Home Assist
13 46 63
In response to the recent Victorian Government announcement, some RACV services and operations have paused or changed for the duration of the lockdown.
The cost of this subscription may be funded through your NDIS plan under the consumables support category, for repairs and maintenance for assistive technology items.
To submit a claim for the purchase of this subscription, see below for the different ways this can be done depending on how your plan is managed.
Fill in the form below and we’ll send written confirmation to the NDIS and then process a payment claim with the NDIA.
Fill in the form below, then either you or your registered plan manager can email the evidence letter/email from us to firstname.lastname@example.org before the plan manager processes a payment claim with the NDIA.
Check to ensure you have funds in your plan to cover the purchase. Once you've purchased the subscription, you can then complete a payment claim via the portal.
We’re available 24/7, 365 days a year. So no matter where you break down, you can be reassured that help is at hand.
This means we’ll come to you or organise a taxi up to 8 times in a year.
If we can’t fix the problem on the spot, we’ll arrange to get you and your wheelchair or mobility scooter home or to a specialised repair shop the same day.
* You accept that you are entering into a service agreement with RACV as a component of your NDIS plan. You will be charged a maximum of $30 incl GST for a 12-month Emergency Wheelchair and Scooter Assist subscription and by doing so become a member of RACV and will be subject to the RACV Roadside Assistance Terms and Conditions. RACV Emergency Wheelchair and Scooter Assist provides up to 8 call outs a year should your Wheelchair or Scooter become disabled due to a mechanical failure or breakdown. Should your Wheelchair or Scooter not be able to be fixed, a taxi will be dispatched to transport you and your Wheelchair or Scooter to a destination of your choice. One taxi is available per incident to a value of $60. This service is available 24 hours a day 7 days a week and is redeemed by dialling 13 11 11.
The RACV privacy charter explains how we collect, handle and safeguard your personal information. You can get a copy from any RACV shop or at www.racv.com.au/privacy.
If your wheelchair or mobility scooter has a mechanical breakdown, flat tyre or flat battery, RACV will come to your aid 24/7.
Whatever style scooter or wheelchair you own, you can prevent costly repairs and prolong the life of your mobility device by following these simple tips.
Motorised scooters and wheelchairs are a great solution for people who can’t walk or have trouble walking long distances. Learn a few ways you can ensure a safe and enjoyable outing on your mobility device
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