RACV One Spa Terms and Conditions

Opening Hours
Opening times may vary between locations. Please refer to the One Spa web page for more information: www.racv.com.au/onespa

One Spa has a set price on all services and offers members a discounted price. Please speak to our Spa Hosts to find out how you can receive member rewards and prices.

Advance Booking
We do recommend booking in advance to avoid disappointment.

Arrival Time
Please arrive 20 to 30 minutes prior to your appointment to enjoy a refreshment, fill out your consultation form and unwind in the relaxation lounge. A punctual arrival also ensures you receive the full length of your treatment as we endeavour to remain on schedule for each and every guest.

Spa Attire
Please wear whatever makes you feel comfortable. You will be provided with a personal locker, bathrobe, slippers and disposable underwear. Swimwear is required for water therapies.

Cancellation Policy
The time for your experience has been exclusively reserved for you; however if your plans change, we do request the courtesy of 48 hours notice to cancel your appointment. Regrettably without due notice, the full charge of your scheduled treatment will be charged to you. A Spa Host will call or text to confirm your appointment 48 hours prior.

Health Consultation
Your wellbeing is very important to us and it is essential that you inform us of any health conditions or pregnancy when scheduling your appointment as certain spa treatments may not be recommended. We will be happy to plan a tailored treatment for you.

Chronic Medical Conditions
Please advise us at the time of booking, of any health conditions, allergies, injuries or if you are undergoing treatment for any chronic medical condition that may affect your spa experience. Certain medical conditions and treatments may require doctors clearance. If you are in doubt or have questions, please speak to the One Spa team when making your booking.

Spa Manners
The spa environment is clean and peaceful. Smoking and mobile phones are not permitted.

We regret that we cannot accept responsibility for the loss of personal items, including those left in lockers and bathrobes. We recommend that you leave valuables at home or in your room.

Privacy & Modesty
Our caring and professional therapists have the utmost respect for your privacy and modesty and all personal information shared will remain confidential. It is our intention to provide a safe, healing environment based on trust where you can truly relax.

Luxury relaxation facilities have been created for your complimentary enjoyment.

Minimum Age
Young people under the age of 18 are welcome to enjoy a variety of treatments when accompanied by a parent or guardian. Please check with One Spa directly regarding which treatments are suitable prior to making your booking. Please note that we do not perform treatments on children under the age of 10. The Hammam Bathing facility is strictly limited to adults and children under the age of 16 cannot use the Hammam – with or without adult supervision.

Retail Therapy
We have a wonderful selection of skincare, wellness and lifestyle products. Please speak with your therapist or Spa Host for assistance.

We accept cash, eftpos and all major credit cards. In-house guests may charge spa therapies and products to their room account. Surcharges may apply to some cards.

One Spa can only accept a product return with proof of purchase and where the product is deemed faulty. We adhere to the Australian Consumer Law and health and safety regulations when handling any requests for a return or refund.

Gift Cards
One Spa is delighted to offer customised gift cards. Please ask a Spa Host for more details. Gift cards must be redeemed within 3 years. Please quote your voucher number when booking and present voucher on arrival.