RACV One Spa Terms and Conditions

Opening Hours
Opening times may vary between locations. Please refer to the One Spa web page for more information: www.racv.com.au/onespa

Prices
One Spa has a set price on all services and offers RACV members a discounted price. All prices are subject to change.

Advance Booking
We do recommend booking in advance to avoid disappointment.

Arrival Time
Please arrive 15 minutes prior to your scheduled treatment to change, fill out your consultation form and unwind in our relaxation lounge. A punctual arrival ensures you receive the full duration of your treatment as we endeavour to remain on schedule for each guest.

Spa Attire
Please arrive to your appointment in whatever makes you feel comfortable. You will be provided with a personal locker, bathrobe, slippers, and disposable underwear for your treatment. Swimwear is required for water therapies.

Cancellation Policy
The time for your experience has been exclusively reserved for you; however, if your plans change, we do request the courtesy of 48 hours’ notice to cancel your appointment. Regrettably without due notice, the full charge of your scheduled treatment will be charged to you. Our Spa Host will call or text to confirm your appointment 48 hours prior.

Health Conditions
Your wellbeing is very important to us, and it is essential that you inform us of any health conditions, allergies, injuries, or pregnancy when scheduling your appointment as certain spa treatments may not be recommended. Certain medical conditions may require doctors’ clearance. We will be happy to plan a tailored treatment for you. Heat treatments, including the Hammam Bathing facility are not suitable during pregnancy.

Minimum Age
Some treatments may be suitable to enjoy for guests under the age of 18, when accompanied by a parent or guardian. Please check with One Spa directly regarding which treatments are suitable prior to making your booking. Please note that we do not perform treatments on children under the age of 10. The Hammam Bathing facility is strictly limited to guests over the age of 16.

Spa Etiquette
The spa environment is one of peace and tranquillity. Please respect all spa guests right to privacy and relaxation. Smoking and mobile phones are not permitted.

Valuables
We regret that we cannot accept responsibility for the loss of personal items, including those left in lockers and bathrobes. We recommend that you leave valuables at home or in your room.

Privacy & Modesty
Our caring and professional therapists have the utmost respect for your privacy and modesty and all personal information shared will remain confidential. It is our intention to provide a safe, healing environment based on trust where you can truly relax.

Retail Therapy
We have a wonderful selection of skincare, wellness and lifestyle products. Please speak with your therapist or Spa Host for assistance.

Payment
We accept cash, eftpos and all major credit cards. In-house guests may charge spa therapies and products to their room account. Surcharges may apply to some cards.

Returns
One Spa can only accept a product return with proof of purchase and where the product is deemed faulty. We adhere to the Australian Consumer Law and health and safety regulations when handling any requests for a return or refund.

Gift Cards
One Spa is delighted to offer monetary value gift cards. Gift cards must be redeemed within 3 years. Please quote your voucher number when booking and present voucher on arrival.