Bookings & payment

What's the difference between a Holiday Package and a Preferred Partner Property?

Holiday Packages: Our team of travel experts have tailored ready-made holidays. We have reviewed and selected the best hotels, resorts, and experiences so you don’t have to. These packages offer multiple inclusions and RACV Members always get more with bonus extras.

Preferred Partner Properties: RACV’s team of travel experts have hand-selected a list of great properties from around Australia so you can enjoy a getaway that we know you’ll love. We have done all the hard work for you, all you need to do is choose from our list of preferred partners. And at some partner properties, RACV Members get more with bonus inclusions.

Why is my chosen offer unavailable?

This may be due to your combination of date and guests, or the offer may be sold out on the chosen dates. If you’re flexible with your dates, simply search for new dates. Alternatively, explore our other offers within your chosen destination.

How can I book a room for my family or group of friends?

If you’re searching for four or more guests, use the Family Escapes filter to help find rooms catering to this group size. If you would like to book more than one room (for example three separate rooms for three families travelling together), each room will need to be booked in a separate transaction.

Can I make a special request to the accommodation provider?

Yes, add this in the Special Requests box on the Traveller Details page when making your booking. If you forget to add this during the booking process, contact the hotel directly using the hotel phone number on the voucher you receive with your booking confirmation email.

How do I get my RACV Member bonuses?

On the Traveller Details Page:

  • Make sure the RACV Member is added as the Booking Holder; and
  • Tick the “Please tick if the Booking Holder is an RACV Member”.

On the Booking Details & Payment page:

  • Validate your RACV Membership.

During your trip:

  • Present your RACV Membership card upon arrival.

Checking in

Amendments, cancellations & refunds

Can I change dates?

You're not able to amend the dates of an existing booking, however you can cancel your booking and make another booking if your desired dates are available. You can cancel your booking by calling our Travel Consultants on 13 17 17 from Monday to Friday, between 9am and 5pm.

Can I shorten or extend my stay?

While you're not able to add dates to an existing booking, you can make an additional booking for the extra days. Alternatively, you can cancel your existing booking and make a new one.

To shorten your stay, you'll be required to cancel your existing booking and make a new one. You can cancel your booking by calling our Travel Consultants on 13 17 17 from Monday to Friday, between 9am and 5pm.

Contact us

Can't find the answer you're looking for? Get in touch with our friendly Travel Consultants.

Call 13 17 17 or email enquiries@holidays.racv.com.au.