Our Members and customers
We provide exceptional experiences and accessible products and services that create positive outcomes for our Members and customers
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- Customer support
- Safety advice
- Community programs
- News
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Hardship support for Members and customers
Providing support for customers experiencing financial hardship.
Emergency services
Over 800,000 Members received Emergency Roadside Assistance last year and we attended to 45,000 emergencies in the home.
Community support
Solar and battery solutions were installed in bushfire prone areas to build energy resilience.
Regional mental health
We committed $2m to improving youth mental health and personal crises services in the regions.
We’re here for our Members and customers who are dealing with challenging situations or need help accessing our services or products.
Safety advice
We actively improve safety for our Members and customers on the road and in the home by providing advice, tips and guidance every step of the way.
Highlight
In 2021 RACV asked Victorians to participate in its My Country Road Survey, and 4,000 people provided important data on the safety of regional roads across the state.
The Princes Highway from Stratford to Bairnsdale in the East Gippsland area received the most responses, followed by The Deans Marsh-Lorne Road in Benwerrin, Surf Coast. Overall, Victorians felt that dangerous driver behaviour was the biggest contributing factor to safety conditions on our roads.
Community
We’re there for the community when they need us. Our programs exist to support local and regional communities.
Highlight
During COVID-19, we supported over 30 Victorian community organisations to deliver meals to vulnerable community members impacted, via our Emergency Good Assistance programme, equating to 130,000 meals delivered.
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Pioneering online program launches in schools to help students reach their career goals
Orygen, with support from RACV, has today launched an innovative online platform to support young people attending Berry Street School achieve their education and career goals.
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RACV and Neighbourhood Watch launch farm crime prevention tool
How safe is your farm? That’s the question RACV and Neighbourhood Watch want Victorian farmers to answer as part of the new How safe is my farm initiative.
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RACV and Yalari partner to provide education opportunities to Indigenous children
RACV and Yalari have announced a three-year partnership to support education opportunities for Indigenous children from regional and remote communities across Australia.
