Hardship support for Members and customers

Providing support for customers experiencing financial hardship.

Emergency services

Over 800,000 Members received Emergency Roadside Assistance last year and we attended to 45,000 emergencies in the home. 

Community support

Solar and battery solutions were installed in bushfire prone areas to build energy resilience.

Regional mental health

We committed $2m to improving youth mental health and personal crises services in the regions.

We’re here for our Members and customers who are dealing with challenging situations or need help accessing our services or products.

Safety advice

We actively improve safety for our Members and customers on the road and in the home by providing advice, tips and guidance every step of the way.

RACV employee with yellow van assisting a member with their car


In 2021 RACV asked Victorians to participate in its My Country Road Survey, and 4,000 people provided important data on the safety of regional roads across the state.

The Princes Highway from Stratford to Bairnsdale in the East Gippsland area received the most responses, followed by The Deans Marsh-Lorne Road in Benwerrin, Surf Coast. Overall, Victorians felt that dangerous driver behaviour was the biggest contributing factor to safety conditions on our roads.

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We’re there for the community when they need us. Our programs exist to support local and regional communities.

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RACV employee and chef delivering food


During COVID-19, we supported over 30 Victorian community organisations to deliver meals to vulnerable community members impacted, via our Emergency Good Assistance programme, equating to 130,000 meals delivered.

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