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Family and domestic violence

If you need assistance, RACV is here to help you

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How we can help
Support services
Policy documents
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What is family and domestic violence?

If you ever feel threatened or in danger, always call 000.

Violence and abuse can:

  • happen in any kind of relationship – it’s never okay
  • take many forms, not just physical.

For information and general assistance, see 1800RESPECT or Lifeline.

Read on to find out how we can provide confidential assistance in managing your situation as it applies to your RACV products (like insurance and loans).

We’re here to help

If you’re affected or impacted by family and domestic violence, we’re here to support you and protect your privacy. Get in touch with us to confidentially discuss your situation and how we can support you. 

Call 13 72 28
Woman on a call using her mobile phone

What to expect when you get in touch

Your privacy and safety are the most important thing to us. Our staff members are here to listen to your situation and provide support.

Confidential phone calls, live chats and emails

Tailored help to give you meaningful support

Specialist staff, trained to provide additional support

Help navigating and leaving joint policies

Managing joint policies

Family and domestic violence support

If you’re affected or impacted by family and domestic violence, we’re here to support you and help protect your privacy. Get in touch with our team confidentially to discuss your situation and how we may be able to support you.

Speak to us securely and confidentially

We have secure and confidential ways to speak with you about your situation and help ensure your safety (like finding safe times to talk to you on the phone and when to send you text messages and leave voicemails).

Updating your details

Help update your details (like contact details and mailing address) to protect where you live and how to contact you.

Help manage a joint policy

To help ensure your protection, we offer flexibility in managing your policy (like removing an abusive person or changing your cover).

Refunds and claims assistance

Ensuring we process refunds and claims in a way that doesn’t compromise your safety or financial wellbeing.

Help with policy payments

  • Change your payments from yearly to monthly
  • Flexible excesses on car and home insurance
  • Defer premium payments for up to 3 months

Help with loan repayments

  • Extending your loan term
  • Adjusting your monthly repayments
  • Temporarily deferring repayments
  • Rolling overdue payments into your loan

Support services

There are numerous free services and hotlines available in Australia to help those affected or impacted from family and domestic violence. If you ever feel threatened or in danger, always call 000.

1800RESPECT

Confidential family and domestic violence counselling and support 24 hours a day, 7 days a week. Visit their website or call 1800 737 732 to find out more.

Lifeline

24-hour support and suicide prevention for Australians experiencing a personal crisis.   Get assistance via their website or call 13 11 14.

Family and domestic violence policy documents

RACV Insurance is issued and underwritten by:

  • Insurance Manufacturers of Australia (IMA) (excluding Business and Travel insurance)
  • Insurance Australia Limited (IAL) (Business Insurance only)
  • Tokio Marine Family (Travel Insurance only).

IMA, IAL and Tokio Marine Family each have their own family and domestic violence policy.

If you’re involved in a claim, these policies explain additional services and help available to you.

RACV Motor, Home, Landlord, Boat, Caravan or Trailer, On-Site Caravan, and Veteran, Vintage and Classic Vehicle Insurance products are issued by Insurance Manufacturers of Australia Pty Limited (IMA).

Read the IMA Policy on supporting customers affected by family and domestic violence

RACV Travel Insurance is issued by Tokio Marine Nichido (Tokio Marine). 

View and download the Tokio Marine Policy on supporting customers affected by family and domestic violence (PDF, 269 KB

The information provided is general advice only. Before making any decisions please consider your own circumstances and the Product Disclosure Statement and Target Market Determinations. For copies, visit racv.com.au.

RACV Car Insurance, Motorcycle Insurance, Caravan & Trailer Insurance, Boat Insurance, Veteran, Vintage & Classic Vehicle Insurance, Building & Contents Insurance, Buildings Insurance, Contents Insurance, Renters Insurance and Landlord Insurance issued by Insurance Manufacturers of Australia Pty Ltd ABN 93 004 208 084 AFS Licence No. 227678. RACV Business Insurance, EasyBiz Insurance, Professional Indemnity Insurance, Information Communication and Technology Liability Insurance, Farm Insurance and EasyFarm Insurance issued by Insurance Australia Ltd, ABN 11 000 016 722, AFS Licence No. 227681. As distributor and/or referrer, RACV Insurance Services Pty Ltd AFS Licence No. 230039 receives commission for each policy sold or renewed.

RACV Travel Insurance issued by Tokio Marine & Nichido Fire Insurance Co., Ltd ABN 80 000 438 291 AFSL 246 548. Terms & conditions apply, refer to the PDS. Royal Automobile Club of Victoria (RACV) Ltd AR 001243563 is an authorised representative of the issuer and receives commission for each policy sold or renewed.

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