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RACV rescued Victorians more than one million times in 2019

RACV External Communications

February 10, 2020

RACV came to the rescue of Victorians more than one million times last year, figures have revealed.

Between its Emergency Roadside Assistance (ERA) and Emergency Home Assist (EHA), RACV responded to a total of 1,021,668 calls for help across Victoria last year.

RACV spokesperson Brodie Bott said RACV’s fleet of ERA patrols responded to more than 968,000 calls for help on the road in 2019.

“Whether it’s a flat battery or a child or pet accidentally locked in the car, Victorians know they can rely on RACV to help them in their time of need,” Mr Bott said.

“Our iconic yellow vans have become synonymous with lending a helping hand. Whenever you see the RACV logo you know help is on the way.

“RACV Emergency Road Assistance vans attended almost half a million calls for service calls including almost a thousand for kids locked in cars, more than 100,000 vehicle owners suffering problems with their batteries and almost 170,000 towing jobs. We also responded to more than 200,000 calls, approximately one-fifth of all jobs, for help from motorists in rural areas.”

Mr Bott said RACV also helped thousands of Victorian households, responding to more than 54,000 EHA calls for lockouts, plumbing emergencies and electrical faults.

“It’s not just on the road, but also around the home that Victorians rely on RACV,” Mr Bott added.

“Last year, the majority of calls - more than 40,000 - were for plumbing emergencies, followed by electrical problems and lockouts.”

RACV data also revealed the most common day for EHA call outs was Monday, followed by Saturday.

The suburbs where assistance was needed most were Glen Waverley, Mount Waverly, Berwick, Point Cook and Narre Warren.

Emergency Roadside Assistance 2019 call outs
Emergency Roadside Assistance 2019 call outs

Service calls

486,147

Battery call outs

107,255

Towing jobs

169,679

Total metropolitan call outs

763,081

Regional calls

204,947

Total calls

Total calls

Emergency Home Assist 2019 call outs
Emergency Home Assist 2019 call outs

Plumbing

40,483

Electrical

8,091

Lock out

5,066

Total calls

53,640

Emergency Home Assist call outs by suburb
Emergency Home Assist call outs by suburb

Suburb

Call outs

1

Suburb

Glen Waverley 3150

Call outs

828

2

Suburb

Mount Waverley 3149

Call outs

687

3

Suburb

Berwick 3805 / 3806

Call outs

669

4

Suburb

Point Cook 3030

Call outs

662

5

Suburb

Narre Warren 3805

Call outs

561

6

Suburb

Doncaster East 3109

Call outs

517

Suburb

Tarneit 3029

Call outs

517

8

Suburb

Templestowe 3106

Call outs

467

9

Suburb

Balwyn North 3104

Call outs

464

10

Suburb

Rowville 3178

Call outs

431


Download media release (PDF, 175.6KB)

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