Susan Allen is Executive General Manager, Home at RACV.
She is responsible for the strategic direction of this growing division, which includes Home Insurance, Home Assistance and Security, as well as the development of new home products for members and prospective members.
Her previous positions at RACV include Executive General Manager Membership Services, responsible for membership strategy, programs and communication, and for service delivery across digital channels, call centres, shops and roadside assistance. Susan was also General Manager, RACV Insurance, Victoria's largest general insurer, for almost seven years, overseeing the delivery of service to more than 1 million members. Before joining RACV, Susan held general manager roles at VicRoads, the Victorian state road authority.
Susan is a board member of Club Assist Corporation, which provides mobile battery services to motoring clubs worldwide. She is the chairman of Club Home Response, a company that delivers home assistance services for RACV and RACQ. Susan is also an alternate director on the board of Insurance Manufacturers of Australia, a joint venture between RACV and Insurance Australia Group.
Susan is a graduate member of the Australian Institute of Company Directors. Susan also holds the qualifications of BA(Hons); BEc; MA; MBA.