Our people

_{BA, FAICD, Dip. CD}

Independent non-executive director appointed in July 1998. Career in management and was previously General Manager Customer Operations with a major utility. Was a member of La Trobe University Council for 13 years, having served as Chair of Corporate Governance, Audit and Risk Management.

President and Chairman

<sub>BAppSc (Elec), FAICD, FIE Australia, Dip.CD, WCLP

Independent non-executive director appointed in November 2012. Extensive business experience as an executive manager and director in information technology, transport and infrastructure companies. Currently Chairman of Leadership Victoria, formerly Chairman of UXC Ltd (until February 2016) and a former director of Logica Australia and Transurban. Actively engaged in coaching and mentoring executive managers and directors of companies in a diverse range of industry sectors. Appointed non-executive director of Intelematics Australia Pty Ltd in April 2013.</sub>

Deputy Chairman

_{BA (Geog)}

Appointed Managing Director and Chief Executive Officer in March 2016. Formerly CEO of Greyhound Australia. Over 25 years’ experience in the corporate sector, both in Australia and overseas. Has completed courses at Wharton and Harvard Business Schools in the USA.

Managing Director and Chief Executive Officer

_{B.Bus (Acc), MBA (avec mention), GAICD, FAMI}

Independent non-executive director appointed in June 2008. Co-founder and Managing Director of management consultants Growth Solutions Group Pty Ltd, a trustee of the Robert Rose Foundation and over 30 years’ experience in the corporate sector including senior roles with ANZ and McKinsey and Company.

_{BA, MAICD}

Independent non-executive director appointed in November 2004. Consultant to legal and commercial firms and has 30 years’ experience with Telecom, Australia Post and the former Postmaster General’s Department. An Associate Member of the Law Institute. Awarded the Australian Sports Medal in 2000.

_{FCA, FAICD, WCLP}

Independent non-executive director appointed in November 2013. Director of Greening Australia, Loddon Mallee Waste & Resource Recovery Group, Deputy Chair Maldon Hospital and Chairman The Innovation Cooperative. Formerly Director of Shepparton Villages, a large regional aged care provider. Executive career in infrastructure, transport, utilities and healthcare in the public and private sectors. A business consultant in strategy, governance and change management. Providing mentoring services to Not for Profit Boards/CEOs within the healthcare/disability sectors, and emerging migrant leaders through programs run by Leadership Victoria.

Independent non-executive director appointed in June 2010. Over 35 years’ experience in the financial services industry. Former Executive General Manager Strategy and Business Development Personal Insurance at Suncorp/AAMI and previously director and executive of Norwich Union Life Australia. Past President and Honorary Life Member of the Insurance Institute of Victoria and former director of the Australian and New Zealand Institute of Insurance and Finance. Currently an independent non-executive director of Ansvar Ltd and Legal Practitioners Liability Committee.

_{BCom (Hons), FCA, FCPA, MBA, FAICD}

Independent non-executive director appointed in June 2008. Former partner of BDO Chartered Accountants. Currently Chairman, Australian Health Service Alliance Ltd, Director Melbourne Water Corporation and Vic Super.  Former Chairman, Auditing and Assurance Standards Board, former Member International Auditing and Assurance Standards Board and Director of Superpartners Pty Ltd.

_{BBus (Marketing), GAICD, FAMI, CPM}

Independent non-executive director appointed June 2017. Over 25 years’ experience in corporate strategy and marketing in blue chip organisations, both locally and internationally. Former Vice President Strategy & Marketing at GE. Currently a Non-Executive Director of Flexigroup (ASX:FXL), Beyond Bank Australia and the Chair of Beyond Bank Australia Foundation. Formerly a Non-Executive Director of Racing Victoria, Tourism North East and an Advisory Board Member of Monash Business School (Marketing). Holds a Bachelor of Business (Marketing Major), is a Graduate of the Australian Institute of Company Directors and a Fellow of the Australian Marketing Institute.

_{B.Comm, LLB(Hons)}

Independent non-executive director appointed in June 2011. Holds a Bachelor of Commerce and a Bachelor of Laws with Honours from the University of Melbourne. Former corporate law partner in the national legal firm of Corrs Chambers Westgarth for 27 years and former partner in charge of the Melbourne office, Chairman of the International Division of Corrs, and member of the Corrs national executive between 1999 and 2009.

_{SF Fin, FAICD, FCIBS}

Independent non-executive director appointed in April 2012. Completed a Management Development program at the Harvard Business School. A Senior Fellow of the Financial Services Institute of Australasia, Fellow of the Australian Institute of Company Directors and The Chartered Institute of Bankers (Scotland). A career of over 40 years in banking and finance and held many senior board and executive management positions with major European and Australian banks. Former Managing Partner at HSW Capital Pty Ltd, and an independent non-executive director of Victorian Teachers Mutual Bank Ltd.

Susan Allen is Executive General Manager, Home for RACV.

She is responsible for the strategic direction of this growing division, which includes Home Insurance, Home Assistance and Security, as well as the development of new home products for members and prospective members.

Her previous positions at RACV include Executive General Manager Membership Services, responsible for membership strategy, programs and communication, and for service delivery across digital channels, call centres, shops and roadside assistance. Susan was also General Manager, RACV Insurance, Victoria's largest general insurer, for almost seven years, overseeing the delivery of service to more than 1 million members. Before joining RACV, Susan held general manager roles at VicRoads, the Victorian state road authority.  

Susan is the chairman of Club Home Response, a company that delivers home assistance services for RACV and RACQ. She is also an alternate director on the board of Insurance Manufacturers of Australia, a joint venture between RACV and Insurance Australia Group.

Susan is a graduate member of the Australian Institute of Company Directors. Susan also holds the qualifications of BA(Hons); BEc; MA; MBA.

Anne Flanagan is Chief Financial Officer for RACV.

She joined RACV as Financial Controller in 2000 and was appointed Chief Financial Officer the following year. In her time at RACV, Anne has also had responsibility for the core business applications, the property portfolio and the public affairs activities including the community partnerships program and the RACV Community Foundation.

Anne also oversaw the development and successful implementation of a new technology platform to achieve technology consolidation, the implementation of common business processes and improved member service. Anne is a director of a number of RACV subsidiaries.

Prior to joining RACV, Anne worked in senior finance roles with ANZ Bank in both London and Melbourne. Anne is a member of the National Executive of the G100, the peak body for CFOs in Australia.

Anne holds a Bachelor of Science (Honours) from the London School of Economics. She is a Fellow of the Institute of Chartered Accountants in England and Wales, a member of the Institute of Chartered Accountants in Australia and a graduate member of the Australian Institute of Company Directors.

Craig Peachey is Executive General Manager, Leisure for RACV.

He is responsible for the businesses of Leisure Services, Southern Resorts, Queensland Resorts, City Club and Healesville Country Club.

Prior to joining RACV, Craig had a multi-disciplinary career in finance, management and broad commercial roles. He was most recently CFO of the Star Entertainment Group in Queensland and was previously Managing Director of Jupiters Hotel and Casino, Gold Coast.

He has an excellent understanding of managing diverse and complex resorts and leisure businesses and catering to customers and members of many types. Craig has also spent over 10 years with the Walt Disney Company, including five years based in Hong Kong.

Craig holds a Bachelor of Commerce (Qld) and an MBA from the AGSM. He is also a graduate of the Australian Institute of Company Directors and a Chartered Accountant.

Kevin Ramsdale is the Executive General Manager, Membership for RACV.

He is responsible for leading the range of functions that support and connect RACV products and services with its 2.1 million members and the broader Victorian community. This includes Marketing, Membership & Rewards, Public Policy, Public Affairs and Data & Analytics.

Kevin joined RACV in 2016 and prior to this held a variety of senior roles across a range of disciplines at JB HiFi, NAB, Bupa and The Ford Motor Company. From these, Kevin has developed broad experience in marketing, digital, brand, product management and customer/member engagement across multi-channel and multi-product environments.

Kevin holds a Bachelor of Commerce from Melbourne University, an MBA from Melbourne Business School and is a fellow of the Williamson Community Leadership Program.

Melinda Rich is Executive General Manager, Corporate Services for RACV.

She is responsible for business functions including information technology, property services, capital works, legal, procurement and other support services.

Melinda holds a degree in Mechanical Engineering and a Master of Business Administration. Her commercial experience spans leadership positions in the transport, agribusiness, manufacturing and resource sectors.

Melinda is also a Director of JOY 94.9, a significant membership organisation within the community broadcasting sector.

Phil Turnbull is Executive General Manager, Motoring and Mobility for RACV.

He is responsible for the businesses of Emergency Roadside Assistance, Motor Insurance, Salary Solutions, and other motoring products and services. In previous RACV roles, Phil has managed home services, the call centre, marketing, eBusiness and retail outlet functions as well as the financial services company. He also sits on a number of RACV subsidiary boards.

Phil is a board member of Club Assist Corporation, which provides mobile battery services to motoring clubs worldwide.