24/7 assistance
Our extensive network of highly qualified tradespeople is available round the clock, 365 days a year – with no callout fees, afterhours or weekend rates.
We're here to help you look after your home buyers – and your business.
We know that building or investing in a property can be a stressful undertaking for any new home buyer. New home owners look to their builder for help and guidance when issues and emergencies arise, and offering the right amount of support is equally important to the builder or developer.
RACV Emergency Home Assist allows you to provide the best customer service experience by responding to most emergencies in your home buyers' new asset with an exceptional, cost-effective service available 24/7:
We have COVID-Safe guidelines in place that meet government requirements to help keep everyone safe and well.
Our extensive network of highly qualified tradespeople is available round the clock, 365 days a year – with no callout fees, afterhours or weekend rates.
New home owner calls the RACV emergency number and a tradesperson is allocated to the incident.
A tradesperson will respond to the emergency, usually within the hour. Depending on what’s gone wrong, they’ll fix the problem or make the area safe to prevent further damage.
A report of the incident is emailed to you and your new home owner. If an incident isn't resolved and needs more work, we will provide a free, no-obligation quote for the repair.
Exclusions and limitations apply. Please refer to the RACV Emergency Home Assist Terms and Conditions for more details.
The ideal gift for your new home buyers, RACV Emergency Home Assist offers well-rounded, hassle-free home emergency support.
In most cases we'll fix the problem on the spot. If this isn't possible, we'll secure the property and provide expert advice on what's needed, as well as a free no-obligation quote.
Access to a network of highly skilled, certified tradespeople is just a phone call away.
Control home emergencies in a timely manner, save money and reduce stress in the customer experience of an incident.
RACV Emergency Home Assist is available as an annual subscription product.
A subscription to Emergency Home Assist is available for $215 per year, and RACV’s Years of Membership Benefits apply to your new home buyers. Check out the pricing levels here.
However, as a business customer and based on the number of subscriptions you require, you may be entitled to a reduced rate. Our business manager can take you through the options.
Annual subscriptions to Emergency Home Assist are invoiced for the annual subscriptions purchased in a given month. The invoice will detail the properties you have purchased Emergency Home Assist subscriptions for during the period and these can be paid via Bpay or Credit Card within 30 days of invoice.
We have an online business portal which allows you to enter the property you have purchased an Emergency Home Assist subscription for, and it is then activated. The portal also gives you visibility over which properties you have purchased an Emergency Home Assist subscription for.
We will provide an incident report to you and the home buyer so you know what type of incident has occurred at the property, what has been done to fix the problem and if any further work is required.
*Subject to EHA Terms and Conditions.
No. RACV Emergency Home Assist provides fast response assistance in the event of a home emergency and is not intended as a general maintenance or handyman service.
RACV will provide regular updates as the service area expands.
When your new home buyer has a home emergency*, all they need to do is call 1300 170 883 and we’ll send a fully accredited tradesperson to their door.
If the home emergency requires specialised or more extensive repairs, we’ll give them advice on what should be done next and provide a free no-obligation quote to you and the property owner.
RACV Emergency Home Assist is a fast response emergency service and is not intended as a replacement for home insurance or as a general maintenance, preventative or handyman service.
*Exclusions and limitations apply. Please refer to the RACV Emergency Home Assist Terms and Conditions for more details.
If you’re already an RACV member, our Years of Membership Benefits apply to your own personal subscription purchase. However, you may be entitled to special pricing if purchasing for your home buyers based on volume. You can speak to our business manager to find out more.
They simply call 1300 170 883 and we’ll respond to the home emergency*.
*Exclusions and limitations apply. Please refer to the RACV Emergency Home Assist Terms and Conditions for more details.
RACV Emergency Home Assist is widely available across Regional Victoria. Check here if the service is offered in your area.
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