Emergency Home Assist Builders & Developers

Provide reassurance to home buyers through cost effective, fast response, 24/7 after settlement support

Save time and money whilst delivering your clients a great post-build gift implemented at settlement

In the event of an emergency, homeowners rely on their builder to respond immediately and resolve the issue fast. We know call outs can be a costly and time consuming burden for builders and stressful for new homeowners. With RACV Emergency Home Assist, you can provide a fast, reliable and cost effective service that ensures your home buyers are quickly assisted in their time of need.


Helping you deliver exceptional after-settlement support

Emergencies your clients are covered for

  • Plumbing emergencies

    • Blocked toilet
    • Blocked pipe(s)
    • Burst pipe or joint
    • Broken tap
    • Blocked drain
    • Internal leak through the ceiling or walls
    • Gas leak
    • Broken showerhead
    • Broken or burst hot water system
    • Broken or damaged heating system
    • Broken or damaged cooling system
  • Lock out emergencies

    • Locked out of the house
    • Broken key in lock
    • Home safety is threatened as a result of damaged locks or jammed external doors or windows
    • Broken glass in an external door or window (make safe and clean up; excludes glass replacement)
  • Electrical emergencies

    • Disruption of power to all or part of your home (excludes area-wide blackouts)
    • Broken or burst hot water system (including inability to re-ignite pilot light)
    • Broken or damaged heating system
    • Broken or damaged cooling system

How it works

  • 1

    Emergency occurs and tradesperson allocated

    Home owner calls the RACV emergency number and a tradesperson is allocated to the incident. 

  • 2

    Emergency is fixed or made safe

    The emergency is responded to with the incident either completely fixed or made safe.

  • 3

    Incident reported and closed

    A detailed report of the incident is emailed to both the homeowner and builder. If an incident is not resolved and requires further work, RACV will provide a free no-obligation quote for more complex repairs. 

Exclusions and limitations apply. Please refer to the RACV Emergency Home Assist Terms and Conditions for more details.  

Find out how Emergency Home Assist can benefit your business.

Enquire today