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We know that building or investing in a property can be a stressful undertaking for any new home buyer. New home owners look to their builder for help and guidance when issues and emergencies arise, and offering the right amount of support is equally important to the builder or developer.
Helping you deliver exceptional after settlement support: When you gift your new home buyers an Emergency Home Assist subscription, we will respond to most post-settlement home emergencies.
We take the stress out of post-settlement call outs: Call outs can be a costly and time-consuming burden for builders and developers. RACV Emergency Home Assist provides fast, reliable and cost-effective service that ensures your home buyers are urgently assisted.
Our extensive network of highly qualified tradespeople is available round the clock, 365 days a year – with no callout fees, afterhours or weekend rates.
Annual subscriptions to Emergency Home Assist are invoiced for the annual subscriptions purchased in a given month. The invoice will detail the properties you have purchased Emergency Home Assist subscriptions for during the period and these can be paid via Bpay or Credit Card within 30 days of invoice.
We have an online business portal which allows you to enter the property you have purchased an Emergency Home Assist subscription for, and it is then activated. The portal also gives you visibility over which properties you have purchased an Emergency Home Assist subscription for.
We will provide an incident report to you and the home buyer so you know what type of incident has occurred at the property, what has been done to fix the problem and if any further work is required.
With one phone call, your home buyer will get a dependable RACV tradesperson on your doorstep quickly.
The service is 24 hours a day, 7 days a week and there is no surcharge for night call outs, weekends or public holidays.
One low annual fee gives your home buyer up to 8 emergency call outs per year and there is no additional charge for RACV to attend the emergency and fix the problem*.
All RACV tradespeople are dependable, fully accredited and trained so you know the work will be done well.
In most cases, we’ll fix the problem on the spot. If we can’t, we’ll undertake temporary repairs to make the area safe and prevent further damage, and give your home buyer expert advice on how to proceed from there. We can also organise a free, no-obligation quote from a qualified tradesperson.
If you’re already an RACV member, our Years of Membership Benefits apply to your own personal subscription purchase. However, you may be entitled to special pricing if purchasing for your home buyers based on volume. You can speak to our business manager to find out more.